1 to 25 of 31 Contract Service Management Jobs in the UK excluding London

Operations Lead is a crucial role within the Digital Systems and Solutions Team, tasked with steering the technical direction of project execution, driving operational service support, and ensuring the delivery of high-quality software products. This role combines hands-on development expertise with strategic oversight, leading a team of … Agile setup. The Technical Operations Lead will be the bridge between development and operations, optimizing the delivery pipeline, and ensuring a seamless transition to service for all digital products. Key Responsibilities: Technical Leadership & Strategy: Develop and lead the technical vision and strategy for project execution, aligning with business goals … peer code reviews, and implementing industry-standard software development best practices. Establish and enforce QA policies to minimize defects and ensure product integrity. Release Management: Oversee the software release lifecycle, ensuring reliable and consistent product deployment. Create, manage, and enforce release policies and standards, focusing on traceability, accountability, and more »

Your new role As an ITSM Consultant specialising in Configuration Management, you will lead the design and implementation of Service Configuration Management practices. Your responsibilities will include defining the mission, roadmap, goals, and objectives of the practice, engaging and managing stakeholder relationships, and ensuring consistent execution of … the service across the organisation. You will also be responsible for establishing data models, CI discovery strategy, organisational design, tooling selection, and supplier engagement. What you'll need to succeed Excellent understanding of ITIL Best Practice (V3/ITIL4). ITIL Foundation certification as a minimum; advanced Service Management certifications (e.g., ITIL4 Create, Deliver and Support) are highly desirable. Strong understanding of the role of Service Configuration Management within enterprise organisations. Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders at different levels. Proven leadership skills and experience in more »

contribute to the Windows 11 Project Deployment Team as a deployment engineer. You will need to have experience of Information Technology Infrastructure Library (ITIL) service principles and processes with experience in ICT Service Delivery, in particular the areas of incident, request, and problem management. You should have excellent … make recommendations based on analysis of data. You must be able to work under demanding timescales and remain calm under pressure particularly during major service disruptions. There will be a requirement to be part of an on-call 24*7 rota. All new staff will be subject to a … post. Main duties of the job Provides 2nd line technical support to end-users; acts as a liaison between 1stand 2ndline support, responds to Service Desk calls that cannot be resolved by the 1stLine team. Contributing to the Windows 11 Project Deployment Team as a deployment engineer. Responsible for more »

Hi All, I am looking for a Service Introduction Lead. This is a remote position. 6 months contract (will be extended) Inside IR35 Working EST hours UK hours will be 1pm - 8pm Job description As a Service Introduction Lead, you will play a critical role in ensuring smooth … onboarding for new customers, the successful rollout of key product releases, and the management of scope changes in customer usage. You will ensure that both the Service Desk (L1/L2) and the L3 support teams are prepared, equipped, and ready to deliver high-quality support. The ideal … candidate will be responsible for knowledge management, ensuring comprehensive documentation, and continually looking to streamline onboarding processes. Key expectations of our service Introduction Leads are: Key Responsibilities: Service Readiness: Ensure the Service Desk (L1/L2) is fully trained and equipped to handle support requests for more »

winning digital team. The Role As the Head of Digital, you will report directly to the Deputy CIO, assuming full responsibility for the operational management, performance, and compliance of the Digital department. This role is essential for smooth service delivery, to drive and deliver trust's Beyond Value … of the job Key Responsibilities: Digital Leadership: Provide strategic leadership to the Digital department, aligning our digital strategy with the Trust's broader objectives. Service Management: Lead the continuous improvement of digital services, ensuring they are efficient, cost-effective, and meet the evolving needs of the Trust. Team … on time, within budget, and to the highest standards. Governance & Compliance: Ensure the department complies with all regulations, including data protection, IT security, risk management and performance review Financial Oversight: Manage digital budgets, including capital and revenue, Ensure that digital capital funding is spent as required and CIP targets more »

various business rules needing to be applied. The Technical Lead will be responsible for guiding the technical direction of project execution and lead operational service support, ensuring high-quality code/product. The role will lead the work and activities of a team of developers within a Scrum Setup … practices. Quality Assurance: Ensure the quality of the codebase through rigorous testing, code reviews, and the implementation of best practices for software development. Release Management: Oversee the release process, ensuring reliable and consistent delivery of software products. Develop and enforce release policies and standards. Continuous Integration/Continuous Deployment … intervention. Monitoring and Reporting: Implement monitoring tools to proactively detect issues. Provide detailed reports on release progress, system performance, and process adherence. Transition to Service: Drive smooth transition to service ensuring required resources, documentation, process and tools are available, fully functional, validated and signoff. Service Support: Being more »

Summary: As a Service Design & Transition Manager, your primary objective will be to achieve IT Operational Readiness by designing and implementing an appropriate Operating Model to run and maintain transformed IT services for your assigned portfolio of projects. You will work closely with both IT Delivery and IT Operations … ongoing operational sustainability. Estimating incremental run costs and confirming opex budgets. Build the designed operating model- including resource recruitment & onboarding, training & knowledge transfer, managed service provider sourcing & contracting, creating runbooks & SOPs, tooling implementation/configuration, etc. Test the built operating model- including Operational Acceptance Testing/Non-Functional Testing … execution. Manage the Go-Live of the operating model through cut-over planning and execution. Required Skills & Experience: Strong experience and background in IT Service Management & IT Operations with an understanding of a broad range of IT Service Management Practices and Operational Support Models. Proven experience more »

Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. Key Deliverables/Responsibilities Manage and prioritise … to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow … procedures Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as more »

An SC cleared IT Service Manager is required for an initial 9 month contract. This is a hybrid role requiring 3 days per week on site in Milton Keynes and is outside of IR35 Essential Skills and experience: *ITIL Expert (V3) or ITIL Managing Professional (V4) Qualified *5+ Years … working within an IT Service Management environment *Ability to analyse problems and issues and develop practical solutions *Knowledge of SLAs/OLAs/Contracts and their relationships *Track record of achieving performance & delivery targets *Ability to develop solutions with focus on customer needs *Working use of Microsoft Productivity … Tools - Excel, Word, PowerPoint etc *Experience of managing complex stakeholder groups with differing requirements and priorities *Ability to deliver and continually improve high quality management information and reports, including delivery to senior stakeholders *Knowledge of ServiceNow and other Service Management toolsets Desirable: *Experience of working within Government more »

are looking for a highly skilled BMC Product Expert with in-depth knowledge and hands-on experience in configuring and setting up a Configuration Management Database (CMDB) using BMC Atrium. The ideal candidate will have at least 5 years of practical experience in CMDB configuration, best practices, and leveraging … a CMDB to support and enhance internal configuration management processes. This role is remote based with occasional visits to the office and can be on a contract or permanent basis. Key Responsibilities: CMDB Configuration & Setup: Configure and manage BMC Atrium CMDB to ensure accurate representation of IT infrastructure and … ensuring data is effectively modelled and stored. Define and implement CMDB data models, classes, attributes, and relationships in line with best practices. Data Integration & Management: Oversee the integration of data sources into the CMDB, ensuring data consistency, quality, and completeness. Design and implement automated data reconciliation processes to maintain more »

security of our infrastructure. This role requires a proactive individual with a strong background in Cloud Security plus a good working knowledge of IT Service Management (ITSM) and a understanding of AWS services. Key Responsibilities: CI/CD Deployment: Manage and automate the deployment of AWS resources via … CI/CD pipelines. DevOps & GitOps Practices: Implement and optimize DevOps principles and GitOps methodologies to streamline our development processes. Container Management: Work with Dockerfiles and docker build pipelines. Security Integration: Integrate AWS Security services and other security tools to enhance our cloud security posture. Monitoring & Alerts: Manage AWS … Automation: Create Python/Bash/PowerShell automation scripts to streamline operations and enhance deployment workflows. Experience: Preferred 5 years of experience in IT Service Management and AWS. Proven experience in aDevSecOpsrole within Operational Cloud Service Teams. Strong understanding of AWS DevOps, CI/CD practices, and more »

IR35 Key Skills: + Authoring of HLDs/LLDs Understanding of complex datacentre technologies and experience in producing architecture diagrams from these. Understanding of service management processes and experience in producing information flow analysis diagrams Understanding of system interdependencies and experience in producing system/sub-system connectivity … based at MOD Corsham (with flexible working arrangements to be agreed once work is underway), with travel anticipated to stakeholder sites. Key responsibilities: - Authoring service supporting Network Architects Weekly reports, summarising key tasked activities and outputs generated. Project documentation (PIDs, schedule, design documents etc) as mandated by the NSoIT … D) governance framework. Essential: Understanding of complex datacentre technologies and experience in producing architecture diagrams from these. Understanding of service management processes and experience in producing information flow analysis diagrams Understanding of system interdependencies and experience in producing system/sub-system connectivity diagrams Familiarity with ArchiMate modelling more »

weeks. The successful candidate will be responsible for using your skills and expertise to manage licensing issues efficiently. You'll need to use service management tools on daily basis; therefore quick thinking coupled with excellent communication abilities are essential assets required by this role. * Use Service Management … about ITIL (Information Technology Infrastructure Library) - Ability to create reference materials from scratch - Strong organizational ability - Knowledge or familiarity with SAM Tool(Software Asset Management) - Knowledge of SCCM, SCOM & Flexera If you have these qualities please don't hesitate to reach out. Candidates that pass our screening will be more »

ensure services are delivered within SLAs, provide First Contact Resolution (FCR) utilising Knowledge Base Articles (KBA) and subject matter expertise; * Monitor and administer the Service Desk mailbox, phones and monitoring screens, logging and recording all interactions, incidents and service request tickets ensuring they are accurately raised, categorised and … with progress and/or are appropriately escalated (functional escalation) between resolver groups; * Perform in-depth technical investigation, diagnosis and resolution of incidents and service requests that could not be resolved by Service Desk Analysts; * Assist other teams, as directed, to control and manage service issues, problems … requirements; * Provide go-ahead approval and capture completion for all change activities; * Manage end user's expectations throughout the lifecycle of the Incident or Service Request; * Liaise with a Problem Manager, Incident Manager and resolver groups to give and receive information and advice to support resolution; * Technical liaison with more »

and Solutions Team (DSS) within Digital & Data Solutions organization. You will be responsible for guiding the technical direction of projects execution and lead operational service support, ensuring high-quality code/product, leading the work and activities of a team of developers within a Scrum Setup and Agile Development. … practices. · Quality Assurance: Ensure the quality of the codebase through rigorous testing, code reviews, and the implementation of best practices for software development. · Release Management: Oversee the release process, ensuring reliable and consistent delivery of software products. Develop and enforce release policies and standards. · Continuous Integration/Continuous Deployment … intervention. · Monitoring and Reporting: Implement monitoring tools to proactively detect issues. Provide detailed reports on release progress, system performance, and process adherence. · Transition to Service: Drive smooth transition to service ensuring required resources, documentation, process and tools are available, fully functional, validated and signoff. · Service Support: Being more »

Your Application Service Delivery role works within the Service Management team alongside project, development, platform, and operations teams to create a cohesive, optimal, and transparent release schedule for software applications and systems. This is focused heavily on working with Application teams, as opposed to Infrastructure. Location: Cambridgeshire … manage the release schedule. Coordinate with various stakeholders (development, testing, operations) to align on release requirements and timelines. Communicate plans and updates to senior management and stakeholders. Release Execution & Deployment : Oversee deployments to production, manage risks, resolve issues, and ensure smooth releases across IT streams. Risk Management : Identify … Technical Expertise : Strong knowledge of SDLC, Agile methodologies, and CI/CD pipelines. Experience with tools such as Jira, Jenkins, Git, and ServiceNow. Project Management : Excellent organizational skills, time management, and the ability to manage multiple releases simultaneously. Communication & Leadership : Ability to coordinate cross-team efforts, communicate effectively more »

timely manner to minimise downtime. Troubleshoot areas of poor performance and identify an effective resolution. Contribute to the planning and testing of the IT service plans. Support the activities of problem, change and release management. Assist with the transition of applications. Support stakeholders and share best practice methods What … we're looking for: Experience supporting one or more business critical SAAS applications (Software as a service). Understanding of incident, problem, change and release management processes. Knowledge of the ITIL Service Management framework. Stakeholder management skills. Knowledge of key applications, including Workday is desirable more »

We are looking for a skilled Second Line Support Engineer with active SC Clearance to join our team. The role involves managing incidents, handling service requests, and patching. The engineer will be responsible for root cause analysis, fault diagnosis, and providing ad-hoc continuous improvement solutions. Key Responsibilities: Manage … incidents and service requests, including patching. Perform root cause analysis and fault diagnosis. Support and troubleshoot Active Directory , Group Policy , and SCCM (used for all updates). Monitor deployments and maintain Windows estate, including Windows 10/11 . Provide support for Citrix Virtual Apps and Desktops . Ensure … communication with end users and provide exceptional customer-facing support. Technical Skills: Windows OS support in a live environment. SCCM/MECM for systems management and deployment. Experience with Office365 , OneDrive , Teams , and modern web browsers. Hardware support, fault diagnosis, and configuration. Networking concepts, including VPNs. PowerShell scripting and more »

Your new role Desktop Support Analyst is responsible for the resolution of all 2nd Line incidents and service requests within their region. You will have a good understanding of technology and demonstrate excellent customer service skills. Key Responsibilities Manage and prioritise all 2nd line incidents and requests according … to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow … Technology Support Team lead Provide cover for the local Desk Side and Technology Support Team Lead when required Essential skills Solid experience in IT Service Management principles and processes High level of proficiency and knowledge of working in a corporate IT environment Experience in working to (and exceeding more »

Life on the team Do you have experience working alongside technical and design teams within Service Platforms? Have you been responsible for helping support and document Service Platform processes? Are you available now or in the coming weeks? If you answered YES - please click to apply! This is … to travel to our global head office in Hatfield up to 2 days per week (hybrid role). This role will work alongside the Service Platforms team which supports services such as CyberArk, ScienceLogic, Citrix & MOVEit. What youll do Assist with scheduling the request management ticketing queues to … and document processes to underpin the core services Takes responsibility for the definition, documentation and execution of one or more small projects (Change to Service) Scheduling stakeholder meetings and facilitating communications to the wider audience Assess situations, issues and opportunities and escalate when appropriate Establishes productive relationships and networks more »

container infrastructure platform for the company Improve the monitoring and alert system Developing and Maintaining systems configuration item (CI) baselines in alignment with the Service Management Configuration Management Plan. Assisting on work within the area of specialism, taking account of interfaces and approved data; Providing analysis and more »

weekly* Minimum 12 month contract, likely to go on for 18months Role Overview We are seeking an experienced Oracle Fusion HCM/Payroll Technical Service Owner to lead the transition of our Oracle Fusion HCM platform from program development to production. This role will be pivotal in managing the … candidate will have a strong technical background, excellent leadership skills, and a deep understanding of HR and Payroll processes and technology. Key Responsibilities Transition Management: Lead the transition of Oracle Fusion HCM from development to production, ensuring smooth handover and operational readiness. Collaborate with stakeholders to develop and implement … Ensure the ongoing stability, performance, and scalability of the Oracle Fusion HCM platform. Implement best practices for system administration, performance monitoring, and incident management. - Service Management: Oversee the day-to-day operations of the Oracle Fusion HCM system, ensuring optimal performance and user satisfaction. Maintain service level more »

We are looking for a EPR Management Information System (MIS) System Lead to work within the healthcare sector. Location: Hybrid working - Norwich About the role : You will be responsible for leading the deployment, configuration, and management of the EPR system across the organisation, ensuring alignment with clinical workflows … and patient care processes. Essential Skills: The ideal candidates will have a proven EPR Management Information System (MIS) System Lead background, with the following skills/experience: ITIL Foundation certification Extensive experience in implementing and managing electronic patient record (EPR) systems managing large-scale IT projects within healthcare settings … including system rollouts and optimizations knowledge of NHS healthcare processes, clinical workflows, and patient data management within EPR systems. Experience with IT service management frameworks (Desirable) . Experience in MEDITECH (Desirable). more »

We are looking for a EPR Management Information System (MIS) System Lead to work within the healthcare sector. Location: Hybrid working - Norwich About the role : You will be responsible for leading the deployment, configuration, and management of the EPR system across the organisation, ensuring alignment with clinical workflows … and patient care processes. Essential Skills: The ideal candidates will have a proven EPR Management Information System (MIS) System Lead background, with the following skills/experience: ITIL Foundation certification Extensive experience in implementing and managing electronic patient record (EPR) systems managing large-scale IT projects within healthcare settings … including system rollouts and optimizations knowledge of NHS healthcare processes, clinical workflows, and patient data management within EPR systems. Experience with IT service management frameworks (Desirable) . Experience in MEDITECH (Desirable). more »

and Migration knowledge 119Microsoft Azure) End user computing experience Data analysis experience Experience with porject governance (PID and RACI) Experience working with MSP's Service management Confluence/Azure Devops Project management tools (MS Project, Asana, Trello and Kanban boards) Microsoft Teams and Sharepoint By applying to more »