12 of 12 DemandTrendContract Service Manager Jobs in the UK excluding London

Service Manager 3-6 month Contract Cheshire (Hybrid) £330/day Outside IR35 Service Manager required for an initial 3–6 month contract. This is a hybrid role, with on-site presence in Knutsford 2 days per week required. An immediate start is preferred, ideally in August or early September. An opportunity to join More ❯

Job Title: Production Support/Service Manager Location: Manchester Ideally but will consider Edinburgh| Global Banking Client Employment Type: Contract C9 level About the Role: We are seeking a highly skilled and proactive Production Support/Service Manager to oversee critical banking platforms across Payments and Franchise domains. This role is pivotal in ensuring … and maximum efficiency. Champion security best practices , proactively identifying and mitigating vulnerabilities. Enforce and evolve technical standards and operational best practices across platforms. Maintain strong governance and reporting across service performance and risk areas. Technical Skills & Experience: Proven experience in production support , service management , or platform operations within financial services. Strong understanding of Kafka , AWS , and Stream Sets … frameworks . Experience working in DevOps environments and managing cross-functional engineering teams. Excellent communication and stakeholder management skills, with the ability to influence at all levels. Usage of Service Now, ITIL certification or equivalent service management qualification. Experience in global banking environments or regulated industries. Product ownership Why Join? Be part of a high-impact team supporting More ❯

Change/Service Manager. ITIL Accredited. Umbrella Engagement. 3 days on site per week in NW. Must have outstanding stakeholder skills. 3- 6 Month engagement. £575/day. Looking for an ITIL accredited Change Manager - will need to have significant experience in all aspects of Change Management - chairing CABS etc - will need to have worked within a … fast paced Small/Medium sized organisation going through an IT Transformation Programme. May also suit a Service Manager or a Hands on Service Delivery Manager with ITIL Change experience. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we More ❯

Service Assurance Manager £575 per day | Inside IR35 | 2 days per week onsite in Cambridge One of worlds most recognised technology businesses are looking for an experienced Service Assurance Manager to govern and evolve their Service Assurance processes. This is a key role within the Value Delivery Office, focused on ensuring new or … changing services are designed, assured and transitioned effectively into live operation. You will lead service governance activities, support project delivery teams, and define readiness criteria that align with high operational standards. The work spans process design, assurance board leadership, continual improvement, and hands-on support for service introduction. Key responsibilities include: Leading the design and governance of service assurance and transition processes Maintaining assurance criteria, process documentation and training materials Chairing the weekly Service Assurance Board and running drop-in sessions Supporting project managers and delivery teams with transition planning Ensuring services meet production readiness standards Advising on Early Life Support and embedding continual improvement practices Analysing process performance and driving improvements The ideal profile: 10+ More ❯

Service Desk Manager – 6 Month Contract Location: Gloucester (3 days per week on site) Day Rate: Up to £350 (Inside IR35) We are seeking an experienced Service Desk Manager to lead and develop the IT support function for a 6-month contract engagement in Gloucester. This role requires a hands-on leader who can … drive service excellence, manage a small team, and ensure smooth day-to-day IT operations. Key Responsibilities: Manage and mentor the Service Desk team, ensuring high levels of customer service. Oversee incident, problem, and request management processes. Drive continuous improvement across service delivery. Act as the escalation point for technical and service issues. Produce regular reporting … on performance, SLAs, and trends. Collaborate with wider IT and business teams to ensure alignment with business needs. Skills & Experience: Proven track record managing a Service Desk or IT Support team. Strong knowledge of ITIL processes and service management best practice. Hands-on approach with excellent stakeholder management skills. Ability to balance day-to-day operations with longer More ❯

Service Design & Transition Manager Initial 6 month contract (likely to extend) Portsmouth 1-2 days a week onsite c£530 a day (inside IR35) We're on the look out for a Service Design & Transformation Manager to work on an ongoing and constantly evolving Cyber Security Programme of work. The Programme is in place … will involve either transformation or change to existing contracted IT Services or supporting the introduction of new Services and it is vital that any change are introduced smoothly into service, on-time, and in the most cost-efficient manner avoiding any disruption to production services. The Service Transformation Lead will own the migration of any new or changing … service smoothly into a fully supported, live operation and will work with the Cyber Programme team to: Deliver end-to-end Service Designs for the Programme Ensure that Service Designs are agreed at the design stage of the Programme/Projects Ensure those Service Designs are embedded into the overarching HLD's and DLD's Ensure More ❯

We're looking for an experienced and driven Shared Service Manager - Systems, Support & Control to join a busy Revenues & Benefits service shared between two local authorities. This is a key senior post responsible for managing critical systems, IT functions, controls and service support - helping to ensure effective administration of Council Tax, Housing Benefit, Business Rates … testing, disaster recovery planning, scheduler management, and system housekeeping. Ensure compliance with Data Protection, Gov Connect, and related statutory regulations. Provide management reports, performance updates, and contribute to continuous service improvement. Deputise for the Head of Service as required and contribute to shared service growth opportunities. Key Requirements Significant experience (5+ years) in managing Revenues or Benefits … internal/external auditors and government agencies (e.g. DWP, VOA). IRRV Technician qualification or equivalent experience strongly preferred. Excellent communication and leadership skills with a strong focus on service delivery. What you need to do now If you meet the criteria and are available at short notice, please apply with your latest CV. For a confidential chat about More ❯

Service Design & Transition (SD&T) Manager Contract Type: Inside IR35 Start Date: 3rd November Clearance: SC Clearance (must already hold) Location: 2 days per week on-site in Telford (Central Government project) We are seeking a Service Design & Transition (SD&T) Manager to play a key role in supporting the successful delivery of major … Central Government projects . This role is central to ensuring that new services are designed, transitioned, and implemented effectively, with a strong focus on service assurance and operational readiness. As part of the SD&T function, you will ensure that service components are delivered to the highest standard, guiding project teams throughout the delivery lifecycle - from initial development … through to live service. You will proactively identify service risks, mitigate impacts on service provision, and confirm operational readiness is achieved before go-live. You will also contribute to the wider SD&T community by sharing best practice, patterns, and standards, while supporting and coaching colleagues. Key Responsibilities: Develop support models and diagrams for components delivered by project More ❯

Professional Services Company, c800 users. Full Time Onsite. The IT Service Desk Manager is responsible for leading and managing the IT service desk team to ensure efficient and effective delivery of IT support services across the organization. This role ensures high levels of customer satisfaction, timely resolution of incidents and requests, and continuous improvement of service desk operations. Key Responsibilities: Team Leadership & Management Lead, mentor, and develop a team of service desk analysts and technicians. Conduct regular performance reviews and provide coaching and training. Manage staffing levels, shift patterns, and resource allocation. Service Delivery Ensure timely and effective resolution of IT incidents, service requests, and queries. Monitor service desk performance against … SLAs and KPIs. Implement and maintain ITIL-based processes and procedures. Customer Experience Promote a customer-focused culture within the service desk team. Handle escalations and ensure high levels of user satisfaction. Communicate effectively with stakeholders at all levels. Process Improvement Identify opportunities to improve service desk efficiency and effectiveness. Lead initiatives to automate and streamline support processes. More ❯

Umbrella Engagement. 3 days on site. Data Centre Background. Service Focussed with a understanding of Business Demands. Will need to understand technology monitoring tools and general technology. Must have a strong background in Service Improvement, Service Continuity, monitoring and improving SLAs - Service Level Agreements. Will need to have outstanding stakeholder communications skills and be able to More ❯

We are looking for an experienced and highly capable Transition Manager to lead the seamless transition of service management operations from incumbent suppliers to a newly appointed strategic provider. This role is central to enabling the organisation's transformation journey, ensuring minimal disruption to critical operations while establishing the foundation for service excellence through enhanced maturity … Rate - £650.00 per day inside ir35 Location - Midlands - once a week onsite Duration - 12 months The role Manage the end-to-end transition of service management operations from incumbent suppliers to a new service provider, ensuring minimal disruption to business operations and critical infrastructure Key Responsibilities Lead the full life cycle of both Service Transition and Service More ❯

Platform Services and Support Manager £66,185 - £74,841 + Benefits Milton Keynes | Hybrid (2x days a week in the office) FTC ending March 2027 AQA needs someone who can do more than just manage platforms. We're looking for someone who can lead a team through complexity, without losing sight of the bigger picture - or the technical More ❯