1 to 1 of 1 Contract Systems Support Jobs in the UK excluding London

Systems Support Engineer Job Summary: The System Support IT Services Engineer will bring technical expertise to the role and will be involved in many high-profile and critical support tasks and will therefore be exposed to all areas of the business. This is a dynamic, varied … and customer facing role that will allow the successful candidate to be involved in a variety of different duties and responsibilities across the technical support platform. Essential Job Duties and Responsibilities: Resolve technical queries escalating from field maintenance, projects, internal resolver groups and customers. Proactively manage the 'Incident Management … queue systems ensuring that all tickets are picked up within a timely manner and resolved within KPI. As part of troubleshooting, you will be required to escalate identified bugs and issues to engineering using JIRA. Manage the monthly security and application patching to 'Front End Devices' through Patch Management more »