ITSM Configuration and Service Catalogue Analyst
- Hiring Organisation
- Hays Technology
- Location
- Wakefield, West Yorkshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £202 - £294/day Band 6/7
fulfilment workflows. Document approvals, fulfilment processes and service level requirements. Help establish practical and measurable service standards. ITSM Implementation Support Produce implementation-ready documentation, data templates and user stories. Support testing, data migration and defect resolution activities. Work with implementation teams and suppliers to ensure solutions align with agreed … requirements. Deliver handover documentation and prioritised backlog items for future development. Essential Significant hands-on experience implementing or improving CMDB and Service Catalogue capabilities. Proven experience supporting large-scale ITSM implementation, migration or service improvement programmes. Experience gathering requirements and taking work through discovery, documentation, validation, testing ...