1 of 1 Contract Performance Metrics Jobs in Wakefield

current state of service management processes and identify areas for improvement. Design and begin implementation of core ITIL processes (Problem and Knowledge Management as a priority) Review SLAs and performance metrics and recommend improvements. Coach and mentor existing staff to adopt ITIL principles and develop process ownership. Drive collaboration between technical teams, service desk, and business users to … maturity and produce achievable plan for 12 week period. Implementation or enhancement of key ITIL processes and documentation. Knowledge transfer and coaching plan for the internal team. Agreed service performance reporting and improvement framework. SERVICE DELIVERY, SERVICE, ITIL, COMMUNICATION, PUBLIC SECTOR, GOVERNMENT Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the More ❯