Service Delivery Manager
Wakefield 41 Industrial Estate, Wakefield, West Yorkshire, England, United Kingdom
Hybrid/Remote Options
Hybrid/Remote Options
Hays Specialist Recruitment Limited
workflows, and reporting mechanisms. Support the transition to a culture of proactive service improvement and customer focus. Provide regular progress updates to the CDIO and ICT Management team. Essential skills and experience Proven experience as a Service Delivery Manager or similar leadership role. Strong knowledge and practical … experience of ITIL frameworks . Demonstrable track record of implementing and maturing IT service management processes. Experience in coaching and developing internal teams to build capability and ownership. Excellent communication skills - able to build trust and influence across technical and non-technical audiences. Proactive, improvement-focused mindset with the ability to deliver change at pace. Experience in an NHS … Implementation or enhancement of key ITIL processes and documentation. Knowledge transfer and coaching plan for the internal team. Agreed service performance reporting and improvement framework. SERVICE DELIVERY, SERVICE, ITIL, COMMUNICATION, PUBLIC SECTOR, GOVERNMENT Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you More ❯
Employment Type: Contractor
Rate: £276 - £362 per day
Posted: