3 of 3 Contract Customer Service Jobs in Wales

issues to the wider IT team where required. Monitor IT systems and proactively identify potential issues. Maintain accurate documentation and asset records. Deliver excellent customer service and technical support to end users. Requirements Previous experience in an ICT Support Technician, IT Support Engineer or Service Desk role. ...

administration and general IT administration tasks. Support general IT and administrative activities as required. Required Skills & Experience: Previous experience in a 1st Line Service Desk or IT Support role. Good working knowledge of Microsoft Office, Outlook, Teams, and related applications. Strong customer service and communication skills. Ability ...

Strong knowledge of hardware installation, troubleshooting, and repair coordination Familiarity with ticketing systems (ServiceNow preferred) Ability to follow defined processes, scripts, and policies Excellent customer service and communication skills Ability to work independently as well as part of a team Proactive approach to maintenance and issue prevention Full ...