1 of 1 DemandTrendContract ITIL Foundation Certificate Jobs in Wales

champion,' ensuring reported difficulties are managed effectively through to resolution, while delivering a professional and customer-focused service. This role requires strong IT support experience, a sound understanding of ITIL practices, and excellent communication skills. You'll be part of a team that plays a critical role in maintaining reliable IT services to staff, patients, and stakeholders. Duties & Responsibilities … and incident updates. Resolve user issues promptly, drawing on first principles and previous experience. Shadow colleagues to build knowledge of supported systems and improve response to user queries. Maintain ITIL awareness, ensuring professional service delivery. Monitor and report on performance against Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). Manage requests for change in line with the … policies. Essential Experience Providing first-line IT support in a Service Desk environment within the NHS Supporting a large and varied user base in IT systems. Working in an ITIL service environment. Meeting SLA targets and managing workloads effectively. Delivering high-quality customer service. Educated to A-level, diploma, or equivalent experience. Commitment to continuing professional development. ITIL More ❯