Service Desk Analyst
Cardiff, South Glamorgan, Wales, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Venesky-Brown Recruitment Ltd
champion who will ensure that all reported difficulties are effectively addressed by the relevant service support team until closure. - Maintain an array of information flows and databases designed to support the service management function. Carry out, as required, a regular audit of these databases and be … the performance of the services against the stated metrics in them. - To manage requests for change from customers in accordance with National Change Management process. - Standard keyboard skills for inputting and manipulating data and information into computer databases. - Proactively keep track of service development, understand how … well maintained, to help in the identification of appropriate work instructions and to assist in the development of new ones. - Create reports for management from collected data showing trend analysis, highlighting abnormal performance on systems. - Undertakes surveys or audits, as necessary to own work. - Work within organisational and more »
Employment Type: Contract, Work From Home
Rate: £110 per day
Posted: