2 of 2 Contract Analytics Jobs in Warrington

Security Incident Response Engineer (ServiceNow)

Hiring Organisation
INTEC SELECT LIMITED
Location
Warrington, Cheshire, England, United Kingdom
Employment Type
Contractor
Contract Rate
£100.00 per hour
Strong knowledge of ITSM (Incident, Change and Problem Management). Experience designing and automating security workflows and incident response processes. Strong dashboard, reporting and analytics capabilities within ServiceNow. Excellent stakeholder management, documentation and knowledge transfer skills. ServiceNow SIR/SecOps certifications are desirable.This is an opportunity to work ...

Service Desk Enablement & Digital Support

Hiring Organisation
First Recruitment Group
Location
WA3, Kenyon, Warrington, Cheshire, United Kingdom
Employment Type
Contract
Contract Rate
£25 - £30/hour Inside IR35
producing regular IT newsletters, known issue communications and adoption campaigns that are concise, plain-English and user-centred. Use ticket trends, digital support analytics and analyst feedback to identify knowledge gaps and prioritise content that reduces repeat contacts and avoidable tickets. Act as a key interface between the Service Desk … confidence, knowledge article usage, self-service adoption, automation uptake and benefits within the Service Desk team. Use Service Desk insights, ticket trends, digital support analytics, feedback and operational reporting to refine training plans, improve user experience and identify priority Service Desk automation and improvement opportunities. Experience/Skills/Knowledge ...