Service Desk Transformation Lead
- Hiring Organisation
- Proactive Appointments
- Location
- Warrington, Cheshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £350 - £400 per day
automations, routing, SLAs, reporting and self-service functionality. Review and redesign ITSM processes in line with ITIL best practice , particularly incident, request, problem, change and knowledge management. Introduce automation and workflow improvements to reduce manual intervention and improve operational efficiency. Implement effective ticket categorisation, prioritisation, assignment and escalation … vendors, ensuring appropriate SLA performance. Build strong relationships with senior stakeholders and communicate service improvements clearly across technical and non-technical audiences. Drive a culture of continuous service improvement , using data and operational insight to identify further opportunities for transformation. Skills required: Our client is particularly interested in candidates ...