Service Desk Enablement & Digital Support
- Hiring Organisation
- First Recruitment Group
- Location
- WA3, Kenyon, Warrington, Cheshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £25 - £30/hour Inside IR35
strategy that improves adoption of ITSM tools, support processes, digital channels and self-service capabilities. Identify gaps in Service Desk analyst capability, digital support experience, knowledge availability and ticket handling consistency. Work with Service Desk leadership, resolver groups and business stakeholders to understand support needs, reduce friction and improve … consistently and effectively. Design and own a structured Service Desk training and enablement programme aligned to L1/L2 support needs, ITSM processes and customer service expectations. Deliver a mix of instructor-led training, workshops, floorwalking, knowledge refreshers and self-service learning content for Service Desk analysts ...