Service Desk, Request Management Analyst
- Hiring Organisation
- Stackstudio Digital Ltd
- Location
- Warrington, Cheshire, North West, United Kingdom
- Employment Type
- Contract
- Contract Rate
- From £225 to £250 per day
analysis when required Escalate complex issues to appropriate support teams, ensuring timely resolution Coordinate end-to-end with various parties for ticket closure within SLA Proactively assist customers to avoid or reduce problem recurrence Act as the designated backup for the Incident Manager when reasonably instructed Troubleshoot IT-related issues … software, applications, desktops, laptops, printers, and phones Monitor alerts related to infrastructure components Follow established processes and procedures Closely monitor and meet ticket SLA targets Demonstrate effective time and task management, with flexibility and creativity in handling tasks Your Profile Essential Skills/Knowledge/Experience Must be Security Cleared ...