Service Desk Enablement & Digital Support
- Hiring Organisation
- First Recruitment Group
- Location
- WA3, Kenyon, Warrington, Cheshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £25 - £30/hour Inside IR35
productivity hacks that help analysts resolve tickets faster and improve the customer experience. Own and develop Service Desk digital knowledge content within the IT SharePoint/IT Hub, ensuring it is accurate, accessible and aligned to common support queries. Create and maintain knowledge articles, analyst guides, end-user … Desk operations, including incident management, request fulfilment, triage, escalation, knowledge management and customer communication. Strong knowledge and experience using Microsoft 365 tools such as SharePoint, Teams, Copilot, Power Platform and knowledge-sharing platforms to support digital enablement. Experience with Service Desk or ITSM tooling, preferably ServiceNow, including knowledge articles ...