2 of 2 Contract Service Management Jobs in Warwickshire

additional training for users to ensure support efficiency is maintained to the highest level. Contributes content to the knowledge base to assist with problem management of incidents. Provides accurate information about incidents to support other IT processes. Tests hardware and program updates to verify whether newly implemented requirements … take ownership and responsibility while working effectively within a team Be logical and efficient, with a keen attention to detail Be self-motivated ITIL Service Management experience (Desirable) Experience of Supply Chain systems (Desirable) SAP experience (Desirable) Service Now experience (Desirable) What You’ll get in Return ...

strategy, identifying risks and mitigation strategies. Own quality assurance and impact analysis for changes to existing network services. Build and manage relationships with managed service providers, suppliers and partners. Participate in an on-call rota and travel across Warwickshire as required. Key Requirements: Strong hands-on experience with Cisco … telephony, Azure, AWS, ZScaler, SolarWinds and Sentinel. Solid knowledge of SD-WAN, VLANs, Azure vWAN and static/dynamic routing. Experience in network monitoring, service management and supplier engagement. Proven delivery of network infrastructure within large, complex organisations. Experience producing technical design documentation and service artefacts. Working ...