First Line IT Service Desk Analyst
- Hiring Organisation
- Key Recruitment Ltd
- Location
- Waterlooville, Hampshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £28,000 per annum
First Line IT Service Desk Analyst Waterlooville Permanent | Full Time | Hybrid £28,000 Role Overview Provide first-line technical support to users by resolving IT incidents and service requests, delivering excellent customer service, and ensuring issues are managed efficiently from initial contact through to resolution or escalation. … first point of contact for IT support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical ...