2 of 2 Contract Customer Experience Jobs in West London

for designing, configuring, and supporting IFS modules that enable efficient service operations and field service management. This role will focus on optimizing service delivery processes, ensuring seamless integration between customer service, field operations, and back-office functions. The incoming consultant will collaborate with business stakeholders to translate operational requirements into system solutions within IFS Applications or IFS Cloud. Key … communication between field technicians and the central system. Scheduling & Dispatch Optimization:Utilize IFS tools (e.g., Dynamic Scheduling Engine, Planning Board) to streamline resource allocation and improve service response times. Customer Service Integration: Integrate service processes with CRM and Customer Support to ensure a seamless customer experience from case creation through field resolution. Testing & Documentation:Conduct functional … project managers, and technical teams to deliver end-to-end service management solutions. Post-Implementation Support: Provide ongoing support, troubleshoot issues, and identify opportunities for continuous improvement. Key Skills & Experience: Strong functional knowledge of IFS Service Management modules, including: Work Orders, Service Contracts, Warranty Management Resource Scheduling, Planning Board, and Field Service tools IFS Mobile Workforce or IFS Remote More ❯

the future-state architecture that enables the organisation to meet its strategic business goals. This role ensures that technology solutions directly support desired business outcomes - such as improved efficiency, customer experience, scalability, and innovation-while maintaining strong architectural integrity. The Solution Architect oversees the design of systems and applications across the enterprise and regularly reviews the application portfolio … technical teams and business stakeholders, ensuring architectural solutions are practical, understandable, and outcome-driven. To be considered for this contract you'll need to demonstrate the following: Multiple years experience in solution architecture, design , or technical leadership roles, with a track record of delivering business-focused technology solutions. Experience of working within logistics, heavy industry or businesses with … significant physical assets (e.g. freight, oil & gas, shipping, aviation, engineering etc). Strong experience aligning technology strategies with business objectives in complex, multi-system environments. Expertise in SAAS, integration design, and scalable architectures (e.g., microservices, APIs, event-driven models). Proven ability to influence senior stakeholders and explain complex architectural concepts in business-relevant terms. Deep understanding of application More ❯