Service Desk Analyst (Italian Speaker)
- Hiring Organisation
- eTeam Workforce Limited
- Location
- Livingston, West Lothian, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP Annual
line technical support via chat-first service desk channels, supporting systems, Servers, networks, and user devices. The environment includes Windows 11, MacOS, mobile devices, Citrix-based desktops, and bespoke applications. Key Responsibilities: Provide 1st and 2nd line support via Service Desk chat and occasionally phone during disaster recovery scenarios. … service and communication skills. Experience with ITSM/ticketing systems, logging incidents and managing SLAs. Experience supporting Windows 11 end users. Working knowledge of MacOS and mobile devices (iOS/Android). Exposure to Citrix desktops and applications. Experience with user administration (password resets, MFA guidance, account access issues ...