1 of 1 DemandTrendContract 1st/2nd Line Support Analyst Jobs in the West Midlands

promptly, ensuring a high level of customer service is maintained at all times Delivering incoming service requests such as requests for software, setting up new equipment, and new user / leaver requests in line with SLAs and KPIs Accurately and promptly logging and updating calls on the IT Service Desk knowledge base with the outcome of your … the 3rd line when they require additional expertise; or when they cannot be delivered in line with SLAs Profile The successful candidate will have: · IT / Technical qualifications (ideally: Windows 10 MCDST certification, MCP certification, or similar) · Minimum 3 years' experience in a similar role · Knowledge and experience of Microsoft operating systems, Active Directory and … O365 · Experience of working in an ITIL environment · Basic networking skills e.g., TCP / IP, DNS, DHCP and VPN, SCCM · Knowledge and experience of CRM System (InterAction), iManage Worksite / Filesite, IP Phone Administration (Mitel), Digital Dictation (Winscribe), Mobile Device Management and security products (antivirus, disk encryption, USB device control) · Excellent customer service and client-facing skills · Excellent More ❯