8 of 8 Contract Customer Service Jobs in the West Midlands

Title: Customer Service Operations Team Leader Location: Wolverhampton, WC1 From January 2027, the location will be WV10 Job Length: 12 Month FTC Full Time Competitive Salary with extensive benefits: Monthly product allowance alcoholic & non-alcoholic options available Private Medical options Life Assurance Company bonus scheme Access … single, consistent goal: ensuring our people thrive. About the role: We are now recruiting for Operations & Insights Team Leader to ensure the customer service centre operates efficiently and delivers high-quality customer service. The role will work closely with the Team Leaders and help meet service ...

Service Desk Administrator About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant , are listed in the Global 100 Most Sustainable Companies , and have been named one of Forbes’ World’s Best Employers 2025 . … supported, and your work feels meaningful, you will feel at home at Ricoh. What you will be doing Provide logging of incidents and service requests that enter the service desk via, email or self-service portal to ensure a high level of customer service ...

remote) Contract: Initial 6-Month Contract with the opportunity to become Permanent Start: ASAP The Opportunity We are currently looking for a proactive and customer-focused 1st Line Support Analyst to join a busy IT support team based in Birmingham. This is an excellent opportunity to join an organisation … support requests, providing high-quality technical assistance to end users across a Microsoft-based environment. This role would suit someone with a solid Service Desk background who enjoys troubleshooting, delivering excellent customer service, and developing their technical skills. Key Responsibilities Act as the first point of contact ...

recruiting for an experienced 2nd Line Support Engineer to join our client on site in Wolverhampton. This is an excellent opportunity for a customer focused IT professional with strong Microsoft technologies experience to support users in a busy enterprise environment. Key Responsibilities Provide 2nd line support for hardware, software … deployments, laptop builds, and hardware refresh activities. Escalate complex issues where required and work collaboratively with wider IT teams. Deliver a high level of customer service while supporting users at all levels of the business. Essential Skills & Experience Must hold active SC Clearance. Proven experience ...

support team. This is an exciting opportunity for someone with a passion for technology, excellent communication skills, and a genuine desire to deliver outstanding customer service. You'll play a critical role in supporting our software products, handling escalated incidents, and working collaboratively across teams to restore services quickly … Doing As a 2nd Line Software Support Engineer, you'll be one of the key points of contact for escalated software support incidents and service requests. Your responsibilities will include: Investigating, diagnosing, and resolving complex software-related issues. Managing incidents escalated from 1st Line Support. Providing support across multiple ...

Temporary Service Desk Co-ordinator | Bidford-on-Avon | Upto £15/hour (DOE) The role: We need someone to own the phone and email booking desk for a minimum one month (reviewed thereafter). This is fast-paced, interrupt-driven work. You'll field 20+ calls a day, manage … growing email queue, and keep field engineers moving efficiently across the schedule. What you'll be doing: Taking service requests via phone and email, booking jobs directly into the system Liaising with engineers in the field—answering their queries, reallocating jobs, solving access issues on the fly Confirming appointments ...

change management activities and adoption of new systems or procedures Monitor and report on key performance indicators (KPIs) such as productivity, accuracy, throughput, and service levels Use data to identify trends, root causes of issues, and support opportunities for improvement Drive accountability for performance within the team, recognising achievements … addressing under performance Collaborate with other departments (e.g., planning, transport, customer service) to ensure end-to-end efficiency Who we are looking for: Essential: Proven experience in a warehouse or logistics environment, ideally in a supervisory or team leader role Strong understanding of warehouse operations and safety standards ...

site, you'll provide hands-on IT support across both office and warehouse environments, ensuring users receive a high level of technical support and customer service. This is a varied, fast-paced role that requires someone who enjoys being visible on-site, is happy to get involved wherever needed … Support role. Experience supporting Active Directory . Experience using SCCM for software deployment and device management. Strong printer support and troubleshooting experience. Excellent customer service and communication skills. Ability to prioritise workloads and work independently. Full UK driving licence and access to your own vehicle. Desirable Experience supporting ...