10 of 10 Contract Customer Service Jobs in the West Midlands

project managers along with Greensafe Global, our hardware specialist IT brokerage service. The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely resolution … escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations. Key Responsibilities: Handle inbound and outbound calls, emails ...

organisational skills make a real impact. Who We Are: Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join … Return: Competitive salary Pension scheme with employer contributions 25 days holiday + bank holidays Hybrid working options 24/7 GP service and employee well-being programme Access to My Premier Benefits – retail discounts Free onsite parking and gym facilities A collaborative, forward-thinking environment where your ideas ...

Operator, you will be the first point of contact for all maintenance and facilities-related queries. You will play a key role in ensuring service requests are logged, tracked, and resolved efficiently while delivering excellent customer service. Key Responsibilities: Handling incoming calls and emails from clients and site … Providing regular updates to stakeholders General administrative duties to support the FM team What We're Looking For: Previous experience in a helpdesk, customer service, or FM environment (preferred) Strong communication and organisational skills Ability to work in a fast-paced environment Good IT skills, including experience with ...

ensure smooth delivery General: Collaborate with the event team to execute events seamlessly Track engagement and compile post-event feedback Skills & Experience Technical support, customer service, or event coordination experience Comfortable with AV setup and troubleshooting Familiarity with virtual platforms such as Zoom or Microsoft Teams (preferred ...

Policy Processing online and paper applications efficiently in line with departmental KPIs Assessing applications against eligibility criteria prior to approval Liaising with equipment and service providers regarding orders and delivery Keeping comprehensive and accurate records in relation to your role and in accordance with policies and procedures Maintain confidentiality … National Minimum Wage, with a planned increase in April Enhanced holiday entitlement starting at 27 days and increasing to 33 with length of service Free on-site parking Christmas shut down Workplace pension scheme Opportunities for training and development Support with professional CPD Opportunities for volunteering Occupational sick ...

looking for an enthusiastic individual who enjoys interacting with others, has good analytical knowledge, great customer service skills and experience in working with an Integrated Enterprise Resource System (Comprising Financial, HR and Procurement data). D ue to high volumes of CVs received, we are not able ...

looking for an enthusiastic individual who enjoys interacting with others, has good analytical knowledge, great customer service skills and experience in working with an Integrated Enterprise Resource System (Comprising Financial, HR and Procurement data). D ue to high volumes of CVs received, we are not able ...

implementations and ensure quality standards are met. Troubleshoot issues and ensure that project plans are running to the required timelines and within budget. Resolve customer support issues by working with clients directly and collaborating with internal teams (such as product, sales, and support) on a range of pre-sales … English (additional European languages such as French, German, or Swedish are a strong plus), with the ability to deliver the highest level of customer service. Experience in software implementation, technical consulting, or client-facing technical support is preferred but not mandatory. Familiarity with e-invoicing, ERP systems, or compliance ...

Support Technician is to focus on IT operational stability and performance whilst adhering to IT industry best practices whilst providing the best possible customer service. This is an exciting opportunity to work in the AHEAD project as an IT Technician using SAP S/4 HANA in the Supply … take ownership and responsibility while working effectively within a team Be logical and efficient, with a keen attention to detail Be self-motivated ITIL Service Management experience (Desirable) Experience of Supply Chain systems (Desirable) SAP experience (Desirable) Service Now experience (Desirable) What You’ll get in Return Salary ...

Manufacturing customers and industry partners and be able to demonstrate excellent levels of self-motivation, enthusiasm and a strong ethic to providing excellent customer service. Manage workload to support programme timing, key project dates and departmental targets. Support Early BoM, File Set Up & Validation events. Participate in local process … other work as directed by their line manager in connection with their job as may be requested. Personal Profile Requested: An individual with a customer first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable. ...