9 of 9 Contract Customer Service Jobs in the West Midlands

umbrella company) As a Support Technician, you will be the central point of contact for all technology support on-site. You will be customer focused, using communication skills and technical knowledge to deliver an outstanding service. You will have a deep technical knowledge of Microsoft applications, including Windows … technicians providing face to face and remote support, playing a major part in this step change of our ways of working. You'll be customer focused and have exceptional customer service and communications skills as you'll be working with a broad range of people with differing ...

line Service Desk Analyst with 6-12 months experience, we have a new role we would like to discuss with you. This is a great entry point into IT with real progression, working within an enterprise scale business with broad tech exposure. Please note this role requires 5 days … Solihull, West Midlands. What You'll Do Provide 1st line support via phone, email, and ticketing system Log, triage, and resolve incidents and service requests Escalate complex issues where required Support hardware, software, and user issues Assist with device setup, builds, and deployments Deliver excellent customer service ...

project managers along with Greensafe Global, our hardware specialist IT brokerage service. The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely resolution … escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations. Key Responsibilities: Handle inbound and outbound calls, emails ...

setting up new users and configuring laptops/devices Strong troubleshooting and communication skills Ability to work in a fast-paced support environment Excellent customer service approach & communication skills Desirable Experience with Azure AD, or M365 administration Exposure to networking basics and printer support Previous experience working within … service desk environment ...

Azure AD & Intune SCCM imaging & deployments Enterprise x64 hardware support Laptop/Desktop builds & troubleshooting IT ticketing systems AV/meeting room support Excellent customer service skills Experience Needed: 1st/2nd Line Support experience High-volume support environments Hardware diagnostics, BIOS, drivers & device repairs Onboarding/offboarding ...

Azure AD & Intune SCCM imaging & deployments Enterprise x64 hardware support Laptop/Desktop builds & troubleshooting IT ticketing systems AV/meeting room support Excellent customer service skills Experience Needed: 1st/2nd Line Support experience High-volume support environments Hardware diagnostics, BIOS, drivers & device repairs Onboarding/offboarding ...

adherence to legal and company compliance. Co-ordinate and prioritise HR functional technology changes requests. Participate in problem solving in relation to process, service, technology and data issues. Creating and maintaining operational documentation in relation to the deployed HR technology and hand over into HRIS BAU and shared services. … Behavioural Competencies: Approaches goals and objectives with drive, energy and enthusiasm Has a 'right first time' and 'can do 'attitude Generates ideas Delivers excellent customer service Proactive approach to work and uses own initiative to implement improvements Embraces new challenges, is hands on operationally and gets things done ...

needs of our client facing project delivery teams Embedding a strong controls and risk management approach within your work. Empathetic approach to delivery and customer service The skills you'll need: Demonstrable experience working with B2B contracts Good level of knowledge of contracts will be essential in being ...

stage through to deal review, bid submission & win/loss reviews Post bid submission support including coordinating responses to clarification questions and supporting customer presentations Provide constructive challenge when things stand in the way of good customer service or process improvement. Promote and lead improvements ...