2 of 2 Contract Data Entry Jobs in the West Midlands

to join their vibrant team. The ideal candidate will have a strong background in handling both inbound and outbound calls, possess excellent attention to detail, and demonstrate proficiency in data entry and following established processes. Tell me more Location: Stoke-on-Trent (Office based) Rate: £140 p/d via umbrella Work Pattern: M-F - 9am - 5pm Start …/emails from customers with professionalism and courtesy. Provide accurate information regarding products and services. Analyse customer needs and recommend appropriate solutions. Maintain accurate records of customer interactions through data entry. Follow up on customer inquiries to ensure satisfaction. Adhere to company policies and procedures while maintaining confidentiality. Requirements Proven experience in a customer services/call handling role … dealing with inbound & outbound calls. Proficient in data entry with excellent attention to detail. Strong communication skills in English. Ability to analyse customer needs effectively and provide suitable solutions. Excellent phone etiquette at all times and interpersonal skills. A positive attitude and a willingness to learn are essential for success in this role More ❯

schedules to respond to changes in demand, capacity, or supply disruptions. ERP System Management * Utilize the companys ERP system to manage planning, scheduling, and inventory control functions. * Ensure accurate data entry and maintenance of BOMs, routings, work orders, and inventory records. * Generate reports and dashboards to track performance metrics such as OTD (On-Time Delivery), schedule adherence, and … reduce excess. * Perform capacity planning to identify bottlenecks and recommend solutions by working with the Planner to support SIOP activity * Develop contingency plans for material shortages or equipment downtime. Data Accuracy & Root Cause Analysis * Investigate and identify the root causes of data inaccuracies in planning, scheduling, or inventory records. * Collaborate with relevant departments to resolve issues and implement … corrective actions. * Ensure continuous improvement in data integrity across ERP and APS systems. Preferred Skills: * APICS CPIM or CSCP certification ( Desirable ) * Experience in problem solving newly introduced ERP systems * Experience with lean manufacturing and continuous improvement methodologies. * Familiarity with Metal fabrication processes ( Desirable ) Key Performance Indicators (KPIs): * Schedule adherence * On-time delivery rate * Inventory turnover * Production efficiency * ERP data More ❯