13 of 13 Contract ITIL Jobs in the West Midlands

Platform applications to meet defined specifications Integrate Dynamics 365 with other business systems and services to support automation and efficient data flow Provide ongoing support and troubleshooting within the ITIL-aligned service management function, ensuring timely resolution of issues Contribute to capability development within the Complex Case Management team by mentoring colleagues and sharing knowledge Document all development, configuration, and More ❯

degree, with Level 6 GCSEs (or equivalent) in English and Maths with a strong academic background and a genuine enthusiasm for technology and automation. Six Sigma qualified. ITIL certification or familiarity with IT service management frameworks. Knowledge Essential Knowledge of additional technologies or programming languages that support automation initiatives. Ideally, have some familiarity with automation tools such as Blue Prism More ❯

of enterprise architecture patterns and solution design best practices. Strong experience delivering IT projects in complex environments, using Agile and Waterfall methodologies. Knowledge of solution design, architecture principles and ITIL frameworks. Experience in Field Services environments (Telco, logistics or similar industries). Hands-on knowledge of AWS, DevSecOps toolchains (Jenkins, Git, Selenium) and collaboration tools (Teams, Atlassian). Strong interpersonal More ❯

outcomes from supplier negotiations Contribute to business-critical projects where licensing decisions shape architecture and investment choices Youll also have the opportunity to complete professional IT certifications such as ITIL and other qualifications relevant to Software Asset Management and vendor management, giving you the knowledge and credibility to thrive in this specialist field. By the end of the scheme, youll More ❯

Ability to work under pressure and meet strict deadlines. Ownership mindset with strong problem-solving capabilities. Desirable Skills: Experience supporting Oracle E-Business Suite (EBS) in production. Familiarity with ITIL processes (Incident, Problem, Change Management). Basic SQL and Oracle database performance knowledge. Background in large-scale enterprise IT environments. What you need to do now If you're interested More ❯

in monitoring and supporting Oracle E-Business Suite (EBS) in a production environment. Experience in monitoring and supporting Oracle E-Business Suite (EBS) in a production environment. Exposure to ITIL processes (Incident, Problem, Change Management). Experience with SQL and Oracle database performance basics. Previous experience in large-scale enterprise IT environments. Benefits Include: Contributory pension scheme Employee Assistance Program More ❯

technical discipline. The scheme will suit you if you have a genuine passion for all things, IT and an awareness of architectural standards and methodologies and an understanding of ITIL procedures as implemented by NFU Mutual or a willingness to work towards it, and the ability to build and maintain effective relationships with senior stakeholders. If you are passionate about More ❯

This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills: ServiceNow Microsoft Excel ITIL Microsoft Office Core Responsibilities: Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure all service design packages (SDPs) are complete, accurate, and … Service Desk, Operations, and Support teams. The following skills/experience are advantageous: Strong background in IT Service Management (ITSM), particularly in Service Design and Transition. Experience delivering within ITIL frameworks. Proven track record of transitioning services from project to operational environments. Excellent stakeholder management, planning, and communication skills. Ability to manage multiple transitions simultaneously in complex environments. Project Management More ❯

This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills: ServiceNow Microsoft Excel ITIL Microsoft Office Core Responsibilities: Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure all service design packages (SDPs) are complete, accurate, and … Service Desk, Operations, and Support teams. The following skills/experience are advantageous: Strong background in IT Service Management (ITSM), particularly in Service Design and Transition. Experience delivering within ITIL frameworks. Proven track record of transitioning services from project to operational environments. Excellent stakeholder management, planning, and communication skills. Ability to manage multiple transitions simultaneously in complex environments. Project Management More ❯

transfer into ongoing service delivery teams. Key Responsibilities: Lead daily operational support of legacy systems, ensuring availability, performance, and resilience. Manage incident, problem, and change activities in line with ITIL and enterprise service standards. Proactively monitor and tune infrastructure, applications, messaging, and scheduling platforms. Act as the escalation point for critical incidents, coordinating technical resources to achieve rapid resolution. Lead … record in managing/supporting enterprise-scale services. Experience of working in a multivendor environment, where co-ordination, triage and joint working is essential for operational activities. Familiarity with ITIL-aligned service management . Building KT libraries Previous involvement in system migrations, re-platforming, or legacy modernisation programmes highly desirable. Background in high-availability, disaster recovery, and enterprise integration patterns. More ❯

obligations and service quality standards are met and maintained. Provide regular reporting and updates on team performance, service stability, and project transition activities to senior management. Ensure compliance with ITIL best practices and actively drive continuous service improvement. Key skills & experience: Proven track record of managing IT service teams in a complex environment. Strong knowledge of ITIL processes and frameworks … with ITIL certification highly desirable. Demonstrated experience managing third-party vendors and holding them accountable to service levels. Skilled in incident, problem, change, and request management. Previous exposure to process-driven, highly regulated environments (public sector experience advantageous). Strong stakeholder management and communication skills, with the ability to engage across business and technical teams. Comfortable working in periods of More ❯

Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing Major Incident Management function aligning business needs to IT strategy. Major Incident Manager (Home Based) Duties: Develop end to end … bid response, manage service offering development Develop playbooks and documentation Continuous development of processes Implement and develop processes Implement continual service improvement strategies Collaborate with process managers to deliver ITIL-aligned service Provide contract-specific Major incident reporting Apply ITIL Major Incident Management techniques Major Incident Manager (Home Based) Qualifications: ITIL v4 Foundation/Intermediate The contract opportunity for a More ❯

Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing Major Incident Management function aligning business needs to IT strategy. Major Incident Manager (Home Based) Duties: Develop end to end … bid response, manage service offering development Develop playbooks and documentation Continuous development of processes Implement and develop processes Implement continual service improvement strategies Collaborate with process managers to deliver ITIL-aligned service Provide contract-specific Major incident reporting Apply ITIL Major Incident Management techniques Major Incident Manager (Home Based) Qualifications: ITIL v4 Foundation/Intermediate The contract opportunity for a More ❯