16 of 16 Contract ITIL Jobs in the West Midlands

file and block storage technologies. Experience with Dell EMC storage devices and Unisphere. Familiarity with Brocade SAN Switches and SanNav. Strong teamwork, communication, and problem-solving skills. Awareness of ITIL Service Management, including incident and change management. Desirable Skills for Remote Technical Services Engineer Experience with Veritas NetBackup. Knowledge of NetApp and HP storage devices. Understanding of HBA configuration, Multipathing More ❯

file and block storage technologies. Experience with Dell EMC storage devices and Unisphere. Familiarity with Brocade SAN Switches and SanNav. Strong teamwork, communication, and problem-solving skills. Awareness of ITIL Service Management, including incident and change management. Desirable Skills for Remote Technical Services Engineer Experience with Veritas NetBackup. Knowledge of NetApp and HP storage devices. Understanding of HBA configuration, Multipathing More ❯

devices and Unisphere. Experienced with Brocade SAN Switches and SanNav. Strong teamwork and interpersonal communication skills. Proven problem-solving ability. Proactive approach to personal workload management. Awareness of the ITIL Service Management framework, specifically incident and change management. Clearance Required: Local government/SC required. Desirable Skills: Experience with Veritas NetBackup. Good knowledge of NetApp & Hewlett Packard storage devices. General More ❯

Hands-on experience with desktops, laptops, and telephony systems * Good knowledge of ITSM tools (ServiceNow preferred) * Valid UK driving license (travel to regional sites required) Desirable: * Microsoft Certifications/ITIL Foundation * Experience with SLAs and reporting * Comfortable supporting multiple locations and working independently If you have the required skills and experience required for this role, please apply using the link More ❯

customer service focus. Strong documentation and governance writing skills. Works well independently and collaboratively. Builds strong relationships with end users. Knowledge of PaaS, SaaS, and IaaS technologies. Understanding of ITIL, GDPR, and security principles. Location. The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office. Please note More ❯

and predictive and preventative insights Qualifications: 10 + years' experience builds observability level 4. Expertise in Splunk platform, including Essentials, Enterprise Security, and ITSI. Strong understanding of ITSM concepts (ITIL, ServiceNow) and service management processes. Proficiency in Scripting and programming languages like Python, Shell Scripting, or Perl (beneficial). Excellent analytical and problem-solving skills. Solid understanding of network, server More ❯

Integrate Dynamics 365 with other systems to ensure smooth data flow and automation Customise and configure applications to meet evolving business needs Support and troubleshoot existing systems aligned with ITIL service management Participate in Agile ceremonies (sprint planning, stand-ups, retrospectives) Clearly communicate technical concepts to both technical and non-technical stakeholders Required Skills & Experience: Strong experience with Dynamics More ❯

Integrate Dynamics 365 with other systems to ensure smooth data flow and automation Customise and configure applications to meet evolving business needs Support and troubleshoot existing systems aligned with ITIL service management Participate in Agile ceremonies (sprint planning, stand-ups, retrospectives) Clearly communicate technical concepts to both technical and non-technical stakeholders Required Skills & Experience: Strong experience with Dynamics More ❯

applications throughout their lifecycle. Responding to and resolving incidents effectively and quickly while assisting users to make more effective use of desktop systems, products and services and adhering to ITIL lifecycle incident and problem management processes. Accountabilities To restore service to normal working conditions as quickly as possible. Support documentation - recording all incidents and queries. Communication - escalation of incident to More ❯

Our client is seeking a Technical Author to be part of the new Technology, Data and Innovation (TDI) Operations Management (OM) central audit governance team. You will collaborate with ITIL service management SMEs to create robust audit related documentation to support the timely closure of internal and external/regulatory findings. You will use your advanced documentation skills to articulate More ❯

Demonstrated ability to align IT functions with broader business goals Strong leadership, analytical, and problem-solving capabilities Excellent communication, negotiation, and prioritisation skills Relevant certifications or qualifications (e.g. Prince2, ITIL) beneficial More ❯

Desirable Skills: Skilled stakeholder management, including the ability to challenge senior stakeholders professionally . Leadership and mentoring experience. Ability to work independently and handle multiple tasks without compromising quality. ITIL-based support environment experience. Knowledge of business-critical real-time systems. Exceptional attention to detail with quick analytical decision-making. If youre ready to take on a key security role More ❯

IT Technician is to work as part of a wider team to support the business by fulfilling incident and request tickets by providing excellent customer service whilst working to ITIL best practices.Due to the nature of this work, the role is primarily based at the head office in Atherstone, although some travel may be required. Working from home can be More ❯

and risk management processes. Knowledge and experience of applying cybersecurity controls within SAAS environments. Project Engagement Strong stakeholder management skills Knowledge and experience in software development lifecycle processes and ITIL principles. Collaborative Working Effective communication skills (written and verbal) Prepared to challenge IT and business change programmes to ensure secure by design principles are adhered to. Understands the pragmatic approach More ❯

the Service Desk team in resolving Digital and Data calls. Effectively communicate with colleagues in the wider business, of all levels of seniority and IT proficiency. Log Incidents using ITIL aligned support management processes and tools to ascertain the impact to the user. Agree next course of action with users, monitoring progress whilst keeping the users up to date with … legislation. Excellent knowledge of support issues within a Microsoft desktop environment. You will have good understanding of Incident/Service Request/Problem and Change Management processes (preferably to ITIL V4 Foundation standard). Excellent communication skills with a friendly approach to problem solving. A self-motivated individual who can work using their own initiative as well as work well More ❯

alerts, and root cause analysis frameworks. Conducting business impact analysis and delivering predictive and preventative insights for IT services. Integrating observability tools and data with ITSM processes such as ITIL and ServiceNow. Ensuring solutions are scalable, resilient, and provide accurate performance insights. Acting as a subject matter expert on Splunk platform best practices and optimisation. Required Skills/Experience: Proven … experience in delivering Observability Level 4 solutions. Deep expertise with the Splunk platform, including Essentials, Enterprise Security, and ITSI. Strong understanding of ITSM frameworks (ITIL, ServiceNow) and service management processes. Solid knowledge of network, server, and application infrastructure. Excellent analytical and problem-solving abilities. Strong communication skills with the ability to translate technical details into business language. Desirable Skills/ More ❯