Service Transition Manager
- Hiring Organisation
- FDM Group
- Location
- Telford, Shropshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £60,000 per annum, Negotiable, Pro-rata, Inc benefits
functional requirements (NFRs), service maturity expectations, and operational standards prior to go-live Designing and assuring sustainable BAU support models (including RACI, escalation paths, incident/problem/change processes, monitoring, MI, and reporting) Coordinating change management, release planning, and stakeholder communications, including CAB engagement and governance processes … Managing risks, issues, dependencies, and contingency plans, with a proactive focus on mitigating operational risk during transition and release phases Leading or supporting incident and major incident management during key releases and early life support (hypercare) Producing and presenting reporting and dashboards on transition readiness, live ...