3 of 3 Contract Performance Metrics Jobs in the West Midlands

a seamless transition to the new permanent Data Product Manager. Data Governance: Uphold data management practises that comply with organisational standards and regulatory requirements. Performance Metrics: Define and track key performance indicators (KPIs) to measure the success of data products and initiatives, ensuring accountability and continuous improvement. … with the ability to present complex data concepts in a clear and engaging manner. A strategic mindset with a passion for data governance and performance measurement. If you are enthusiastic about data and ready to take on a new challenge in a full-time capacity, we want to hear More ❯

and service requests using ITIL processes and ITSM tools. o Ongoing development of staff and processeso Continual service improvement within the Service Desk using performance reports, audits and service feedback. o To work and collaborate with other Digital staff to ensure the smooth operation of the delivery and consumption … Job description Job responsibilities Key responsibilities will include: Team Leadership & Development: Directly manage, mentor, and motivate a team of service desk analysts. Conduct regular performance reviews, identify training needs, and foster a culture of continuous improvement. Manage team schedules and ensure adequate coverage to meet service level agreements (SLAs … . Service Delivery Management: Oversee the efficient and effective resolution of Digital related incidents and service requests. Monitor and analyse service desk performance metrics (e.g., first-call resolution, response times, customer satisfaction) and implement improvements. Ensure adherence to ITIL best practices and internal processes. Act as an escalation More ❯

and resolution strategies Strong collaboration with stakeholders, IT, and vendors to deliver scalable, fit-for-purpose solutions Regular reporting on project progress, budgets, and performance metrics to ensure transparency Leadership of data-driven projects aligned to firm-wide Data & Analytics strategy Strong relationship-building skills across business units More ❯