1 of 1 Contract Performance Metrics Jobs in the West Midlands

Our client is looking for a lead Oracle HCM Performance Engineer to join their team on a 12 month initial contract working hybrid out of the site in Warwick. This role would be to to oversee the monitoring of a Production, Oracle HCM based system, which includes numerous interfaces, modules and processes critical to maintaining service stability. The role … Key Responsibilities * System Monitoring: Continuously monitor Oracle HCM production services using tools like BSM to detect failed or slow processes, database events, and other anomalies that could affect system performance or stability. * Incident Management: Identify, escalate, and coordinate resolution for potential issues impacting SLAs, including database errors, process delays, or system outages. * Performance Analysis: Analyse system performance metrics and proactively address areas of concern to prevent disruptions in the service. * Reporting: Generate detailed reports on system health, incidents, and SLA compliance for stakeholders during monthly reviews. * Collaboration: Work closely with cross-functional teams, including IT operations and other support staff, to ensure timely resolution of issues affecting live services. * Process Improvement: Recommend and implement improvements More ❯