2 of 2 Contract Performance Metrics Jobs in the West Midlands

Performance Analyst - Digital Industry: Public Sector/Government Digital Services Rate: Up to £400/day inside IR35 Contract Type: Mandated PAYE only (Inside IR35) Security Clearance: SC Clearance required Duration: 6 months (Extension possible) Location: Telford - 2 days per week onsite About the Role The forms team uses … multidisciplinary environment built around key technologies including Upscan, Kana, Scala, the GDS prototyping kit, and Legup. We're looking for a Performance Analyst who wants to help a busy, high-impact delivery team improve how it uses data to shape and assess an always-full pipeline of digital forms. ...

with internal teams where required Escalate complex or unresolved issues appropriately Follow up with customers to ensure resolution and satisfaction Meet or exceed key performance metrics (e.g. call handling time, customer satisfaction, first-time resolution) Contribute to continuous improvement of customer service processes Stay updated on products, promotions ...