2 of 2 Contract Problem Management Jobs in the West Midlands

configure monitoring tools (eg, Dynatrace, AppDynamics, Splunk, Prometheus, Grafana, Datadog). Establish KPIs, dashboards, and alerting mechanisms for proactive issue detection. Application Performance Management Analyze application performance, identify bottlenecks, and recommend optimization strategies. Collaborate with development and operations teams to ensure monitoring is integrated into CI/CD pipelines. … Conduct root cause analysis for recurring incidents and propose long-term solutions. Incident & Problem Management Act as SME during major incidents, providing technical expertise and rapid resolution guidance. Develop automated monitoring scripts and self-healing mechanisms to reduce downtime. Document monitoring processes, playbooks, and best practices. Stakeholder Collaboration ...

additional training for users to ensure support efficiency is maintained to the highest level. Contributes content to the knowledge base to assist with problem management of incidents. Provides accurate information about incidents to support other IT processes. Tests hardware and program updates to verify whether newly implemented requirements … ownership and responsibility while working effectively within a team Be logical and efficient, with a keen attention to detail Be self-motivated ITIL Service Management experience (Desirable) Experience of Supply Chain systems (Desirable) SAP experience (Desirable) Service Now experience (Desirable) What You’ll get in Return Salary starting ...