12 of 12 DemandTrendContract Service Delivery Jobs in the West Midlands

Technical Security Service Delivery Manager We are currently recruiting for a dynamic Technical Security Service Delivery manager to join our client's growing Security Operations Centre business. This is a great opportunity for you to play a pivotal role in helping to shape our client's transformation journeys. What to expect: Using your background in SOC … Service Delivery background and experience, you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to the customer Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable users … relevant support teams. Coordinate post incident investigation with relevant teams or third parties and document the appropriate report to be provided to the customer Provide support and guidance to Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations. Document and present to the customer the weekly and/or monthly More ❯

support the strategic and operational growth of their IT function. This is an excellent opportunity to play a key role in shaping core IT processes across infrastructure, software development, service delivery, and solutions architecture. Role Overview Reporting directly to the Associate Director of IT, the IT Consultant will lead improvements across multiple technical domains, ensuring IT systems, services … planning; ideal for a candidate with prior experience at a senior level, who can drive innovation, manage risk, and deliver value through technology. Key Responsibilities: Drive improvements across IT Service Desk, Operations, Infrastructure, Software Development, and Solutions Architecture Develop roadmaps to support lifecycle management and ensure alignment with organisational objectives Provide technical guidance to maximise business benefits from IT … investments and system consolidation Support vendor and supplier relationship management, focusing on contract compliance and return on investment Assist with day-to-day capacity planning and service delivery, ensuring SLAs are met and exceeded Develop and implement IT policies, technical standards, and architectural principles Identify and address technical debt and infrastructure risk, supporting cloud migration strategies Collaborate across More ❯

The Regional Software Support Delivery Manager will oversee the delivery of software support services, ensuring high-quality outcomes and customer satisfaction. This role is pivotal in managing regional operations within the technology and telecoms industry. Client Details The employer is a medium-sized organisation operating within the technology and telecoms sector. They are committed to providing innovative solutions … and growing a strong reputation and driving a successful team within the West Midlands area. Description Manage and coordinate and build regional software support teams to meet service delivery targets. Lead, Motivate and drive the team with strong leadership and motivation. Deliver high level customer service strategy to its B2B Client base. Ensure consistent, high-quality support … operational efficiency. Collaborate with internal departments to align support services with business objectives. Monitor and report on performance metrics, identifying areas for improvement. Oversee resource allocation to ensure optimal service delivery. Act as a point of escalation for complex customer issues. Profile A successful Regional Software Support Delivery Manager should have: Proven experience in managing software support operations More ❯

discussions, and technical assessments. o Design and present tailored solutions based on customer-specific challenges and threat landscapes. o Collaborate on statements of work (SOWs) and influence product roadmaps. * Service Delivery Assurance o Oversee performance and quality of services delivered, ensuring SLA and KPI compliance. o Implement governance mechanisms and standardised methodologies. o Act as the primary escalation … related to secure development practices and testing controls. * Innovation and Automation Impact: Number of manual security testing processes replaced or enhanced through automation, contributing to faster and more reliable delivery Experience required- * Strong experience in secure software development and testing, including strong exposure to leadership based roles * Proven success in managing large-scale secure development projects. * Excellent communication and More ❯

upgrade, and migration project work for storage solutions. Deliver high-quality 2nd to 3rd line support for storage devices. Collaborate with the wider team to ensure reliable and efficient service delivery. Proactively manage personal workload to meet deadlines and project requirements. Essential Skills for Remote Technical Services Engineer 5-10 years' experience implementing, migrating, and supporting storage devices. Strong … and block storage technologies. Experience with Dell EMC storage devices and Unisphere. Familiarity with Brocade SAN Switches and SanNav. Strong teamwork, communication, and problem-solving skills. Awareness of ITIL Service Management, including incident and change management. Desirable Skills for Remote Technical Services Engineer Experience with Veritas NetBackup. Knowledge of NetApp and HP storage devices. Understanding of HBA configuration, Multipathing More ❯

upgrade, and migration project work for storage solutions. Deliver high-quality 2nd to 3rd line support for storage devices. Collaborate with the wider team to ensure reliable and efficient service delivery. Proactively manage personal workload to meet deadlines and project requirements. Essential Skills for Remote Technical Services Engineer 5-10 years' experience implementing, migrating, and supporting storage devices. Strong … and block storage technologies. Experience with Dell EMC storage devices and Unisphere. Familiarity with Brocade SAN Switches and SanNav. Strong teamwork, communication, and problem-solving skills. Awareness of ITIL Service Management, including incident and change management. Desirable Skills for Remote Technical Services Engineer Experience with Veritas NetBackup. Knowledge of NetApp and HP storage devices. Understanding of HBA configuration, Multipathing More ❯

a vital role in public service. Key Responsibilities Leading the migration of on-premise infrastructure, services, and applications to cloud platforms. Streamlining IT operations and digitalising processes across the Service Desk, IT Operations, Infrastructure, and Software Development. Developing and implementing roadmaps that align technology change with organisational goals. Advising senior stakeholders on maximising the return on technology investments. Building … based platforms. A track record in digitalising and simplifying processes to improve efficiency and user experience. Strong technical knowledge across infrastructure, networking, and software systems. Expertise in managing IT service desks and optimising service delivery. Excellent leadership, problem-solving, and stakeholder management skills. If this sounds like an ideal role for you and you have relevant experience, please More ❯

The Pathology IT Systems Support Officer provides essential technical and desktop support for the pathology IT systems across Black Country Pathology Services (BCPS). Reporting to the Pathology IT Service Lead, the post holder supports the day-to-day operation, maintenance, and development of key systems such as Clinisys WinPath Enterprise, SampleNet, Path Manager, and ICE Order Comms. This … troubleshooting of complex IT issues. The officer will also assist with system upgrades, data integrity checks, and reporting, while liaising with internal teams and external suppliers to ensure seamless service delivery. Strong communication, analytical skills, and a proactive approach to problem-solving are essential for success in this dynamic and evolving environment. Main duties of the job The post … main responsibilities Person Specification Qualifications Essential Degree or equivalent experience in IT, Biomedical Science, or related discipline Desirable Experience of working on an ICT systems helpdesk Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

Project Manager 6 Month Contract Onsite A leading telecommunications company is seeking a Project Manager to join its Network Services - Delivery Unit. This pivotal role will involve end-to-end ownership of medium to large projects (up to £5m budget), focusing on security transformation within critical network infrastructure. You will lead virtual teams of up to 100 people, including … third-party suppliers, and play a key part in requirements captured through your technical Business Analyst experience. Essential Skills: Proven end-to-end project delivery experience (medium to large projects, <£5m) within a Gated Project Governance process. Must have technical/IT Business Analyst experience, with strong requirements elicitation and gathering skills. Excellent knowledge of network infrastructure (hardware, software More ❯

System (LIMS) and associated pathology IT systems.You'll act as a key technical lead, ensuring effective integration with hospital and regional systems, supporting clinical users, and contributing to the delivery of safe, accurate, and timely pathology services. This is an exciting opportunity to work at the intersection of healthcare and technology, helping to shape the future of pathology service … LIMS) and associated pathology IT systems across the Trust. The role ensures the continuous and reliable integration of laboratory systems with hospital and regional IT infrastructure to support the delivery of safe, accurate, and timely pathology services. Acting as a lead technical specialist within Pathology IT, the post holder will support the day-to-day operation of pathology systems … evolving needs of the laboratories. This includes working closely with laboratory staff to understand workflow requirements and ensure the system is optimally configured to support efficient and high-quality service delivery. About us The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly More ❯

LIMS) and associated pathology IT systems. You'll act as a key technical lead, ensuring effective integration with hospital and regional systems, supporting clinical users, and contributing to the delivery of safe, accurate, and timely pathology services. This is an exciting opportunity to work at the intersection of healthcare and technology, helping to shape the future of pathology service … LIMS) and associated pathology IT systems across the Trust. The role ensures the continuous and reliable integration of laboratory systems with hospital and regional IT infrastructure to support the delivery of safe, accurate, and timely pathology services. Acting as a lead technical specialist within Pathology IT, the post holder will support the day-to-day operation of pathology systems … evolving needs of the laboratories. This includes working closely with laboratory staff to understand workflow requirements and ensure the system is optimally configured to support efficient and high-quality service delivery. About us The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly More ❯

System (LIMS) and associated pathology IT systems.You'll act as a key technical lead, ensuring effective integration with hospital and regional systems, supporting clinical users, and contributing to the delivery of safe, accurate, and timely pathology services. This is an exciting opportunity to work at the intersection of healthcare and technology, helping to shape the future of pathology service … LIMS) and associated pathology IT systems across the Trust. The role ensures the continuous and reliable integration of laboratory systems with hospital and regional IT infrastructure to support the delivery of safe, accurate, and timely pathology services. Acting as a lead technical specialist within Pathology IT, the post holder will support the day-to-day operation of pathology systems … evolving needs of the laboratories. This includes working closely with laboratory staff to understand workflow requirements and ensure the system is optimally configured to support efficient and high-quality service delivery. About us The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly More ❯