4 of 4 Contract Service Delivery Jobs in the West Midlands

flows for any organization. Our world-class consultants enable organizations to realize the power of the integrated enterprise by providing superior consulting and implementation services. Key areas of responsibility: Service Delivery & Operational Excellence Manage day-to-day operations of IT services, including servers, networks, and end-user computing systems. Drive service level agreements (SLAs) with internal and … external customers, ensuring high-quality service delivery. Monitor and analyze service performance data to ensure services are optimized and efficient. Lead incident and problem management efforts, ensuring quick resolution of IT issues to minimize downtime. Network, Server, and End-User Computing Management & O365, Intune Admin Oversee the maintenance and support of server infrastructure and networks. Manage end-user … Partner & Stakeholder Management Serve as the primary point of contact for client partners and internal stakeholders regarding IT services. Build and maintain strong relationships with clients, ensuring their IT service needs are met. Regularly communicate with stakeholders to provide service updates, performance reports, and address any concerns. Vendor Management Oversee vendor relationships, ensuring third-party services align with More ❯

contracts are compliant with legal standards, commercially effective, and aligned with internal risk and policy frameworks. Support During De-mergers & Transitions: Offer expert contractual guidance throughout the planning and delivery of de-mergers or structural changes. Revise existing supplier agreements to reflect changes in business ownership, service delivery, or organisational structure. Contribute to the smooth separation of … shared services while maintaining business continuity. Cross-Functional Stakeholder Engagement: Collaborate with HR, Legal, Procurement, and Finance teams to define service needs and ensure contract terms meet operational objectives. Supplier Management & Engagement: Act as the primary contact for contract-related queries and issues from third-party vendors. Foster strong, value-driven relationships with key suppliers to support consistent service More ❯

with their growth plans. Champion innovation through automation, AI/ML, and predictive analytics. Serve as the executive escalation point for major incidents and crisis management. Collaborate across engineering, service delivery, and commercial teams to ensure operational excellence. Ensure that the maturity of the NOC is fit for purpose as they rapidly grow Increase the maturity of the More ❯

to oversee the maintenance and operations of our municipal and commercial buildings. This key role involves managing projects, budgets, and staff, while ensuring high standards of safety, compliance, and service delivery across our facilities. Facilities & Project Management: Oversee maintenance, refurbishment, and statutory compliance of municipal and commercial premises. Coordinate and manage capital and revenue projects, ensuring all works … and building projects. Ensure all procurement complies with Council's financial regulations and contract procedures. Staff Supervision & Support Services: Lead and support Premises Officer and cleaning staff. Ensure effective delivery of cleaning, caretaking, refreshment, and meeting room services. Health, Safety & Risk Management: Conduct fire risk assessments, manage emergency procedures, and uphold all relevant health and safety legislation. Maintain accurate … inspection and compliance records. IT & Systems Development: Develop and manage IT systems for maintenance scheduling, room bookings, and ordering systems. Promote ongoing improvements to operational efficiency and service delivery. If you are interested in this role, please contact Josh Draycott on or (phone number removed) or with an updated CV. *Referral Scheme* If you are not interested in this More ❯