7 of 7 Contract Service Delivery Jobs in the West Midlands

Role Summary As the ITSM/Platform Specialist you will take ownership of our clients Hornbill Service Manager platform, optimising, extending and automating workflows to drive efficiency and service excellence across the organisation. You'll work closely with IT, operations and business teams to ensure ticketing, service catalogue, incident/change management, self-service and asset and processes meet business needs but with less manual effort and faster, more reliable delivery. Key Responsibilities Administer, configure and maintain the Service Manager platform (service desk, service catalogue, self-service portal, asset/CMDB ...

become their trusted advisors through boldness and honesty. * Relationship management - will manage the technical relationships with vendors, third parties and the wider Capgemini. * Solution Delivery - will ensure solution delivery is performed according to agreed specification. * Technical problem management - will own technical problem management and resolution relevant … solution development Primary interfaces: Service Directors, Operation Architect - Project's Secondary Interfaces: Security Service Manager, Service Delivery Manager, Service Improvement Manager ...

Role purpose/summary Experienced Scrum Master working alongside other Scrum Masters within a team of 50 delivering a constant stream of project and service work. You will be working alongside a number of experienced Delivery Leads to deliver a constant stream of projects in conjunction with client … larger projects compiled collaboratively, managing live tickets and incidents, monthly work allocation planning, supporting with DTX and AVFs. Back-end processes for delivery team. You'll be running team retro's, holding sessions with the engineers to explore improvements, managing monthly LSMs. Weekly live meetings with the Service ...

Role purpose/summary Experienced Scrum Master working alongside other Scrum Masters within a team of 50 delivering a constant stream of project and service work. You will be working alongside a number of experienced Delivery Leads to deliver a constant stream of projects in conjunction with client … larger projects compiled collaboratively, managing live tickets and incidents, monthly work allocation planning, supporting with DTX and AVFs. Back-end processes for delivery team. You'll be running team retro's, holding sessions with the engineers to explore improvements, managing monthly LSMs. Weekly live meetings with the Service ...

designed around your needs Immediate impact – join during a critical transformation period where your contributions will be highly visible Meaningful work – contribute to public service delivery and citizen outcomes Professional development – work with cutting-edge technology in a supportive, collaborative environment No long-term commitment – perfect for contractors ...

Role: Service Desk Analyst Location: Birmingham Rate: 130 p/d Duration: 3 Months initial contract Hays Technology is looking for a service desk analyst to join an exciting client's team. You will be responsible for delivering high-quality technical support to staff across a diverse range … services and locations. This role will handle incoming support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base. What you will be doing: Act as the first point of contact for IT-related queries via phone, email, and ticketing system. ...

support and development plans for residents, ensuring individual needs are met, and outcomes are achieved. Monitor team performance, ensure compliance with service standards, and prepare regular reports for management. Liaise with external agencies, local authorities, and other partners to ensure seamless service delivery. Provide guidance and support during ...