7 of 7 Contract Service Delivery Jobs in the West Midlands

DUTIES AND RESPONSIBILITIES Supporting the People Services Departmental Management Team in contributing to the delivery of the People Services delivery plan, People Strategy and Target Operating Model through leading and driving team resources through coaching and mentoring, ensuring underperformance/capability issues are addressed to ensure a significant … contribution to the delivery of a best-in-class people service. To ensure that service delivery complies with current regulations, accepted professional standards, the organisation's policies and procedures and appropriate legislation within the area of expertise. To support the Head of Service and Assistant Director ...

documentation and maintain the Application Support Portfolio to ensure the Enterprise Architecture is fully documented in line with TOGAF best practice. Support Application Customer Service management and Application Supplier Service Delivery to ensure business requirements are met in a timely manner, in line with ICT Service … Management best practice. Apply Application Life-cycle management, proper HOTS and decommissioning Apply agile methodology process in resolving calls and projects. Apply ITIL ICT service delivery methodology and work closely with IT and Digital Services to ensure incidents, problems and changes are managed efficiently. Collaborate and partner with ...

documentation and maintain the Application Support Portfolio to ensure the Enterprise Architecture is fully documented in line with TOGAF best practice. · Support Application Customer Service management and Application Supplier Service Delivery to ensure business requirements are met in a timely manner, in line with ICT Service … Management best practice. · Apply Application Life-cycle management, proper HOTS and decommissioning · Apply agile methodology process in resolving calls and projects. · Apply ITIL ICT service delivery methodology and work closely with IT and Digital Services to ensure incidents, problems and changes are managed efficiently. · Collaborate and partner with ...

business-critical data services. What You'll Be Doing Supporting live production data services and platform operations. Investigating and resolving incidents, ensuring rapid service restoration. Identifying recurring issues and implementing long-term solutions. Maintaining and enhancing ETL processes and data integration workflows. Working closely with service delivery ...

required. This is an excellent opportunity for someone who thrives on systems improvement, stakeholder engagement, and leading change in complex organisations. Key Responsibilities Systems & Service Delivery Lead the development and continuous improvement of financial systems (including ERP platforms such as Agresso/Unit4). Deliver high-quality, customer … manage a clear systems development roadmap aligned to organisational priorities. Project & Change Management Lead and manage system-related projects end-to-end, ensuring delivery against agreed timelines and governance frameworks. Produce and present updates to programme/project boards and senior stakeholders. Ensure effective resource planning across the systems ...

that meet the highest standards of quality and innovation. You ll be part of an agile team that values continuous improvement and customer-centric service delivery, making every day an opportunity to learn and grow. Location: The main location is Whitley, Coventry with occasional support required on site ...

experienced ERP Programme Director to lead a transformative initiative within the public sector. This role demands strategic leadership for the end-to-end delivery of the Oracle Fusion Cloud ERP implementation, focusing on Finance, HR, Payroll, and Purchasing, along with a fully integrated Duty Management System (DMS). … requirements. Act as the liaison between technical partners and governance bodies, managing the programme vision, scope, and benefit realisation strategy. End-to-End Programme Delivery: Ensure successful delivery of Oracle Fusion ERP across functional areas on time and within budget. Oversee all related contracts and suppliers, managing integrated ...