4 of 4 Contract Target Operating Model Jobs in the West Midlands

organisation. Working closely with business, project, and technology teams, you will lead change activities across solution delivery and Target Operating Model (TOM) implementation, ensuring impacts are understood and new ways of working are effectively embedded. Key Responsibilities Lead end-to-end business change activities across the programme … teams Lead business readiness activities and ensure smooth rollout of changes Support the delivery and embedding of the Target Operating Model (TOM), including roles, governance, and processes Monitor adoption and embed sustainable change across the organisation Experience Required Proven experience as a Business Change Manager within large ...

Centre Operations Manager, to lead a large-scale Insurance contact centre while progressing the next phase of a Target Operating Model (TOM). This role combines hands-on operational leadership with TOM delivery, supporting both day-to-day performance and transformation. Key experience required: Senior Contact Centre … Operations leadership within Insurance or Financial Services - ESSENTIAL Management of large, multi-channel contact centres (250+ FTE) Proven delivery of Financial Services Contact Centre Target Operating Models, including: People strategy and org design Governance, controls, and MI frameworks Hybrid working models Continuous improvement and change Strong track record ...

Centre Operations Manager, to lead a large-scale Insurance contact centre while progressing the next phase of a Target Operating Model (TOM). This role combines hands-on operational leadership with TOM delivery, supporting both day-to-day performance and transformation. The focus of this role … Insurance/Financial Services or highly regulated environments Management of large, multi-channel contact centres (250+ FTE) Proven delivery of Financial Services Contact Centre Target Operating Models, including: People strategy and org design Governance, controls, and MI frameworks Hybrid working models Continuous improvement and change Strong track record ...

DUTIES AND RESPONSIBILITIES Supporting the People Services Departmental Management Team in contributing to the delivery of the People Services delivery plan, People Strategy and Target Operating Model through leading and driving team resources through coaching and mentoring, ensuring underperformance/capability issues are addressed to ensure ...