Customer Operations Process Manager
- Hiring Organisation
- Adecco
- Location
- Worthing, West Sussex, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £600 - £650 per day
support our utilities company by driving the design, documentation, and optimisation of Customer Operations processes while contributing to the successful delivery of a new case management system. This role acts as a critical link between operational teams, SMEs, Product, IT, and Transformation - ensuring that processes are clearly defined … Ensure processes reflect best practice, regulatory expectations, and operational efficiency. Own and maintain the central process library, ensuring consistency of style, structure, and governance. Case Management System Delivery Work closely with Product, IT, and Transformation teams to translate operational needs into system functionality. Support user story creation, acceptance ...