9 of 9 Contract Continuous Improvement Jobs in West Yorkshire

ensure everything we release is robust, intuitive, and ready for real world use. This role is ideal for someone who enjoys collaboration, clarity, and continuous improvement, and who wants to make a meaningful difference to colleague experience at scale. What you'll do Own the test strategy … defect trends and defect escape rate readiness-for-release indicators Produce clear and accessible quality reporting to Product Owners, Feature Leads, and Program teams. Continuous Improvement Drive improvements to testing processes, environments, data availability, and release readiness. Identify blockers early and work with Engineers, Product Owners ...

solution to take advantage of best practices. Work with all appropriate parties to effectively estimate project timelines and deliverables. Recognizing and highlighting incremental improvement opportunities with existing clients Writing functional specifications for modification, interface, report, and label requirements Authoring and/or reviewing system and procedural documentation throughout … opportunities, and propose effective solutions to enhance customer value. Estimate project timelines, deliverables, and resource requirements in collaboration with project stakeholders. Recognize and highlight continuous improvement and value add opportunities for existing clients. Author and review system documentation and procedural guides throughout the project lifecycle to ensure ...

ticket context and dependencies when work is routed to them. Analyse existing service processes Assess current service management workflows to identify opportunities for improvement across: Request catalogues Incident and fault handling Ticket routing and fulfilment Knowledge access and support guidance You will identify areas where: Users struggle … selection Reduction in ticket misrouting Service desk handling time Effort required for colleagues to find help Knowledge usage and ticket deflection Insights will support continuous improvement and future AI investment decisions. Skills & Experience Essential Experience working with IT service management processes (Service Desk, Incident, Request Management, Knowledge ...

planning, prioritisation, reporting, assurance Senior leadership of the CMO and change management standards Portfolio performance, risk management, and benefits tracking Resource and budget optimisation Continuous improvement in agile delivery and service design Skills & Experience Proven experience in portfolio director or programme director leadership within complex organisations. Strong ...

Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows … Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability ...

where required. Post-Live & Embedding Support post-go-live activity, including issue triage, colleague queries and adoption tracking. Help monitor lessons learned and drive continuous improvement actions. Support the embedding of new ways of working beyond go-live. About You You are a structured, proactive and delivery ...

product features and user stories. Facilitate backlog refinement, sprint planning, and product demonstrations. Use data, feedback, and performance metrics to inform product decisions and continuous improvement. Support delivery teams in resolving blockers and maintaining delivery momentum. Ensure products comply with relevant public sector standards, accessibility requirements, and governance processes. ...

such as flows, business logic, ACLs, data modelling, and platform components. Ability to work effectively within an agile squad, collaborating openly and contributing to continuous improvement. Clear communication skills and the confidence to engage constructively with stakeholders at different levels. If you believe you have the experience required, please ...

Service Delivery Manager/Service Management role Service Management expert across Incident, Problem, Change, Risk, Service Performance & Reporting, Service Level Management, Service Process Improvement, Service Continuity, and Availability Management. Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. Strong customer-service orientation with … call Major Incident Management cover, ensuring rapid coordination, clear communications and effective resolution. Deliver service reporting, including performance, SLA compliance, risks, issues, and improvement initiatives. Support knowledge transfer and offboarding of the core Technical Service Desk (TSD) team where required as part of insourcing. Apply ITIL best practice ...