3 of 3 Contract Service Management Jobs in West Yorkshire

IT Support Team Lead is required to join a well-established organisation for an initial period of 12-months. You will be leading a multi-site IT team, ensuring service targets are being met and all processes are followed by the team. As a proven leader, you will provide clarity, feedback, coaching, and development while continuously seeking to enhance … performance of the IT Team. As the Service Desk Lead, you will ensure all requests are logged and managed to completion on the service management tool whilst also guaranteeing that IT systems, services and resources enable compliance with relevant standards/policies. This IT Team Lead role will expect you to deliver effective incident management, problem … management, change management and other ITIL lifecycle processes as required. As is expected in this type of role, you will implement best practices across the IT service lifecycle. Package: 37.5 hours per week 31 days holidays plus bank holidays Well above average employer pension contribution, professional development, cash health plan, salary sacrifice schemes (lifestyle benefits and discounts More ❯

Service Desk Analyst/2nd Line Engineer An excellent contract opportunity has arisen in Wakefield for a 2nd Line Engineer/Technical Support Engineer/Service Desk Analyst for an initial period of 3 months. The successful candidates will join an existing IT Service Desk Team of engineers, providing effective technical support to users in response to … software and various other applications. To act as the first point of contact for users and suppliers for all IT support queries and issues. Ensure that all Incidents and Service Requests are logged correctly in the IT Service Management Tool. Provide support for end user devices, OS, printers, peripherals, MS Office and bespoke applications and user connectivity … SLA’s Assign or escalate issues to the appropriate team/third party for assistance when required We are looking for candidates with previous experience working on an IT Service Desk, ideally in an ITIL environment with a positive “can do” attitude and good analytical, problem solving and communication skills. Good understanding in Ms office suite applications, desktop operating More ❯

on a PAYE basis. The Role: You'll lead the delivery of a new Private Cloud Data Centre environment, oversee the migration of hosting infrastructure, and implement ITIL-based service management processes into an existing service desk - all within a secure SC-cleared environment. Key Responsibilities: Manage all aspects of project delivery, from planning to execution Coordinate … including test plans, security, BCDR, and reporting Maintain comprehensive project documentation and governance What We're Looking For: Proven experience in IT transformation project delivery Strong stakeholder and supplier management skills Experience with Data Centre products (desired, not essential) Experience delivering government/public sector projects via RFP/public procurement PRINCE II or equivalent certification Active SC clearance More ❯