term service health and user satisfaction. Ensure operational readiness and service enablement across all transitions. Required Skills & Experience Technical Skills Strong experience with ServiceNow (ITSM, CMDB, Change/Release Management). Proficiency in Microsoft 365 technologies (e.g., Exchange Online, SharePoint, Teams, Intune). Solid understanding of ITIL v4 principles and service lifecycle. Familiarity with monitoring and alerting tools (e.g. … functional testing . Process & Delivery Proven track record in service transition planning and execution . Experience designing and implementing support models . Strong knowledge of change, release, and incident management . Skilled in process mapping and documentation . Soft Skills Excellent stakeholdermanagement and communication skills. Strong analytical thinking and problem-solving ability. Comfortable working in fast More ❯
Leeds, West Yorkshire, England, United Kingdom Hybrid / WFH Options
Pontoon
on delivering exceptional customer experiences whether online, in-store, or mobile. The Role: As a Finance Change Business Analyst, you'll play a pivotal role within the Balance Sheet Management and Regulatory Reporting Lab. Your mission will be to understand and optimise the end-to-end customer experience while supporting change initiatives across Finance. You'll collaborate with various … re Looking For: Proven experience in change and transformation projects within a financial setting. Strong problem-solving skills, with the ability to lead teams and communicate plans effectively. Excellent stakeholdermanagement skills to build consensus and improve delivery. Customer-centric approach, anticipating needs and driving outcome-focused solutions. Proficiency in MS Office, Jira, Jira Align, and SQL (Treasury More ❯
transformation program within the UK public sector . This role is fully onsite in Leeds , and focuses on the implementation and support of Core HR, Absence, Recruitment, and Talent Management modules within Oracle Fusion HCM. As the HCM Lead, youll drive the successful delivery of Oracle HCM Cloud solutions by guiding projects through the entire Software Development Life Cycle … through to testing, training, and go-live support. Key Responsibilities: Lead and execute end-to-end implementations of Oracle Fusion HCM modules, including Core HR, Absence, Recruitment, and Talent Management . Conduct client-facing workshops and technical discussions around data migration, integrations , and reporting. Translate complex technical concepts into clear, actionable insights for both technical teams and senior business … for managing teams of 5+ consultants . Key Requirements: 12+ years of overall experience in Oracle HCM implementations, with a strong focus on Core HR, Absence, Recruitment , and Talent Management . Deep hands-on experience supporting UK Public Sector clients. Strong working knowledge of HCM technical tools such as HCM Data Loader (HDL) , HCM Extract , BI Reporting , Fast Formulae More ❯
software development and application design. Familiarity with modern architectural patterns (e.g. microservices, event-driven, API-first). Knowledge of integration technologies and platforms (REST, SOAP, message queues). Excellent stakeholdermanagement and communication skills. Experience with cloud platforms (e.g. AWS, Azure, GCP) is highly desirable. Desirable: TOGAF or equivalent architectural certification. Background in Agile/DevOps environments. Reasonable More ❯
SDLC from requirements gathering through to testing, training, deployment, and hypercare. Guide System Integration Testing (SIT), User Acceptance Testing (UAT), and Payroll Parallel Runs (PPR). Work with change management teams to ensure smooth transition and user adoption. Prepare and maintain project documentation, RAID logs, and status reports. Key Requirements: 14+ years of IT experience , with 8+ years specifically … both technical teams and senior business stakeholders. Experience leading teams of 10+ members is advantageous. Preferred Attributes: High analytical capability and a solution-oriented mindset. Strong customer focus and stakeholdermanagement skills. Excellent verbal and written communication. Ability to thrive in a high-paced, global delivery environment. More ❯
Leeds, West Yorkshire, England, United Kingdom Hybrid / WFH Options
Akkodis
with UiPath (certification highly desirable). Strong understanding of process design, automation frameworks, and integration with broader IT ecosystems. Experience in designing secure, scalable, and reusable automation solutions. Excellent stakeholdermanagement and communication skills. Familiarity with cloud platforms (Azure, AWS, or GCP) would be beneficial. This is a superb opportunity for a talented Solution Architect to make a More ❯
Continually evaluating the effectiveness of our journeys from both a Customer and Business Perspective * Understanding cross-functional context and building alignment as needed. 'Skills Were Looking For'* Strong collaboration, stakeholdermanagement, and storytelling skills.* Proficient in agile methodologies, JIRA, and Confluence. * Skilled in Excel with basic formulas and PowerBi. Effective communication abilities. * Experienced in customer journey mapping (e.g. More ❯
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Computer Futures
other Scrum Masters and cross-functional teams High energy, adaptable personality, and openness to feedback Ability to shadow and support an existing Scrum Master during onboarding Excellent communication and stakeholdermanagement skills Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in More ❯