Service Management Lead
- Hiring Organisation
- CBSbutler Holdings Limited trading as CBSbutler
- Location
- Corsham, Wiltshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP 575 - 625 Daily
SLAs, OLAs, KPIs) Own Major Incident Management, ensuring effective resolution and stakeholder communication Oversee change control and service transition processes Manage multi-vendor/SIAM environments, ensuring seamless service integration Champion ITIL best practice and continuous service improvement (CSI) Maintain documentation and support audit and compliance requirements within a secure … Service Management leadership roles Deep understanding of ITIL frameworks (v3/v4) Experience operating within secure, regulated environments Demonstrable experience managing multi-supplier/SIAM delivery models Strong stakeholder management skills across technical and non-technical audiences Experience with ITSM tools (e.g., ServiceNow, Remedy, Jira) If you'd like ...