2 of 2 Contract Service Management Jobs in Wiltshire

Service Delivery Manager - Service Catalogue and Integration Management - Must have Active SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both at home … a dynamic environment, collaborating with the Customer Authority to provide essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing Service Delivery Management to … ensure seamless operations. Building and maintaining strong customer relationships in a highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of customer topology and service infrastructure. Managing and enforcing security processes and procedures to maintain More ❯

Test and Repair Engineer is responsible for all aspects of the return of suspect equipment from the field allocated to them. This may include updating the history within the Service Management Tool/CMDB, Engineering evaluations, verifying failure modes, dispatching to OEM for repair, where possible undertake in-house repairs, return of items into spare's store/… repair history in the CMDB, functional test and build standard checks, generation of test reports returning serviceable items to spares storage locations • Respond to requests for work from the Service Desk, and Management Team, updating stock and repair history • Goods in-wards receipting and inspection of all items delivered to the business • Ensuring that the allocated Test and … correct build standard of new and returned items • Liaising with the logistics supplier and FSE's to ensure required stock levels are maintained in the field • Interfacing with the Service Desk Agents and the service management tool to accurately record all actions undertaken • Provide comprehensive failure reports detailing the investigation, fault resolution and any follow up work More ❯