met Accountable for People Data security review practices including routine user access reviews to ensure only the right people have access to the right data at the right time Skills Data Analysis - Ability to manipulate and analyse data, and make informed decisions Data Analysis & Visualisation Tools - Proficiency with data analysis and … visualisation tools e.g. Python, R, SQL, Power BI, Tableau Data Modelling - Ability to perform statistical analysis and predictive modelling. Data Governance - Knowledge of data governance and quality assurance practices. Communicationskills - collaborate with cross-functional teams, present technical info and provide training or support Analytical and technical problem-solving skills to diagnose and resolve technical issues Project management More ❯
Doing: Responding to incoming technical support incidents, service requests, and change tickets Managing your personal call queue and ensuring timely resolution of issues Providing clear updates and maintaining strong communication with customers Troubleshooting everything from password resets to complex server queries Escalating issues to the 3rd Line Team when needed Collaborating with Engineers and internal teams across Development, Projects, and … at every touchpoint What You'll Bring: Strong technical troubleshooting skills across desktop and infrastructure environments A detail-oriented mindset with a proactive approach to problem-solving Excellent communicationskills and a customer-first attitude Ability to work effectively as part of a close-knit, high-performing team Experience in a support role, ideally with exposure to 2nd More ❯
Working hours: Monday to Friday, 8:00am - 4:00pm This is a fantastic opportunity for someone with strong 1st line hardware BAU break/fix experience, excellent service desk skills, and a solid grasp of endpoint management tools. Key Skills & Responsibilities Provide break/fix hardware support across a wide variety of devices, including PCs, laptops, mobile devices … root cause analysis. Maintain high levels of customer service, ensuring SLAs/KPIs are consistently met. Organise and prioritise workload effectively, communicating updates clearly to stakeholders. Strong organisational and communication skills. If you are an experienced contract IT Support Engineer with a strong background in hardware and device support, please apply with an updated CV. You will need to be More ❯