1 of 1 Contract Customer Experience Jobs in Worcestershire

. This is a fast-paced position that spans six sub-departments, all of which contribute to delivering thier Refurbishment service. The role is integral to ensuring an excellent customer experience by providing accurate quotations, responding promptly to customer enquiries, coordinating with the supply chain, and driving operational output through effective organisation and administration. As a Service … suppliers, and key stakeholders. Ensure accuracy and attention to detail when preparing and issuing quotations. Maintain accurate records in the system, particularly in relation to stock movements. Proactively manage customer expectations by providing timely updates on repair progress. Generate and deliver customer reports, including stock levels, dispatch status, and service performance. Collaborate effectively with key internal teams, including … Warehouse, and Sales. Liaise with external partners such as customers, suppliers, and logistics providers. Monitor and drive Technician activity to ensure compliance with agreed SLAs. Skills and Qualifications Previous experience in a customer-facing role. Outstanding customer service skills with a professional and approachable manner. Strong administrative abilities, with proficiency in Microsoft Office (particularly Excel). High More ❯