Service Design & Transition Lead
- Hiring Organisation
- Sanderson Recruitment
- Location
- Worcester, Worcestershire, West Midlands, United Kingdom
- Employment Type
- Contract, Work From Home
- Contract Rate
- £500 - £600 per day
customer portal environment. Lead service design and service transition activities, ensuring operational readiness and acceptance into BAU. Establish AMS, support tiering, vendor management and product management processes. Define release management, incident management, governance, ELS and hypercare frameworks. Coordinate knowledge transfer, stakeholder engagement and transition planning … experience within large-scale CRM and ERP transformation programmes. Strong Salesforce and SAP experience, ideally within complex enterprise environments. Solid understanding of ITIL service management, including incident, release and operational acceptance processes. Experience designing AMS and support models, including supplier and vendor management. Excellent stakeholder management skills ...