4 of 4 Remote/Hybrid Contract 1st Line Support Jobs

1st Line Support – 6-Month Contract – Hybrid - Liverpool VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This … 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st ...

business while developing your technical skills in a collaborative and supportive environment. The Role As part of the IT Helpdesk team, you'll provide 1st Line technical support, helping to resolve a wide range of IT issues and ensuring users receive an excellent level … varied role where you'll gain exposure to enterprise technologies and build valuable experience within a fast-paced IT environment. Key Responsibilities Provide 1st Line IT support via phone, email and remote support tools Log, prioritise and resolve helpdesk tickets within agreed SLAs ...

many queries as possible at first contact. Where needed, youll escalate issues to the relevant internal teams or external partners, working closely with 1st and 2nd line colleagues to share knowledge and continuously improve the service. Our Service Desk supports over 450 Pet Care Centres … front door to IT Identify when issues need escalation and route them to the appropriate internal teams or external partners Collaborate with 1st and 2nd line colleagues to share knowledge, improve ways of working and enhance overall service delivery About You Youll bring hands-on experience from ...

Location & Working Pattern This role is predominantly based at our Handforth, Cheshire office (South Manchester), with some opportunity for hybrid working once fully trained. Youll work a shift-based pattern Monday to Friday, rotating across ...