1 of 1 Remote Contract Back Office Jobs

European Technology Infrastructure organization in London. The Workspace team provides technical support to roughly 550 users based in both London and Dublin. The users consist of both front and back office staff with some working on-site in the London and Dublin offices and some working at home Responsibilities Offer 3rd level support for in depth fault analysis … vendors Receive and handle incoming service requests. Prioritise support calls based upon business impact. Resolve support calls e using remote tools or on-site desktop visit. Provide Front and Back Office system technical support all users within the business Manage expectations for service delivery, communicate with customers providing technical expertise as required Engineers will be available to work … knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications Knowledge of incident ticketing applications e.g. Service Now Strong understanding of Microsoft Windows 10 and Office versions 2010 and 2016 Strong understanding of collaboration tools including Webex, MS Teams, Skype, SharePoint etc Understanding of trader telephony solutions (e.g. IPC) Knowledge of Remote access technologies, setup More ❯