2 of 2 Remote Contract Cisco ICM Jobs

+ Inside IR35 Key Skills: + UCCE + WxCCE + SC Cleared We are looking for a skilled UCCE Engineer to join our team and take ownership of Cisco Unified Contact Center Enterprise environments. You'll be responsible for designing, implementing, supporting, and optimizing enterprise-level contact center solutions. This role requires a mix of technical … expertise, troubleshooting skills, and stakeholder engagement to ensure seamless, resilient, and scalable voice/contact center operations. Key Responsibilities Design, configure, and deploy Cisco UCCE solutions including ICM, CVP, CUIC, CUCM, and Finesse. Manage integrations with third-party systems (WFM, CRM, CTI, SIP gateways, etc.). Monitor and troubleshoot voice infrastructure, ensuring high availability and performance. Perform … Ensure compliance with security and data governance standards. Required Skills & Experience Proven experience working as a UCCE Engineer in enterprise environments. Strong knowledge of Cisco UCCE components : ICM, CVP, CUIC, CUCM, Finesse. Proficiency in scripting and call routing strategies. Solid understanding of SIP, VoIP, and telephony protocols . Experience with CTI integrations and multi-channel contact center More ❯

+ Inside IR35 Key Skills: + UCCE + WxCCE + SC Cleared We are looking for a skilled UCCE Engineer to join our team and take ownership of Cisco Unified Contact Center Enterprise environments. You'll be responsible for designing, implementing, supporting, and optimizing enterprise-level contact center solutions. This role requires a mix of technical … expertise, troubleshooting skills, and stakeholder engagement to ensure seamless, resilient, and scalable voice/contact center operations. Key Responsibilities Design, configure, and deploy Cisco UCCE solutions including ICM, CVP, CUIC, CUCM, and Finesse. Manage integrations with third-party systems (WFM, CRM, CTI, SIP gateways, etc.). Monitor and troubleshoot voice infrastructure, ensuring high availability and performance. Perform … Ensure compliance with security and data governance standards. Required Skills & Experience Proven experience working as a UCCE Engineer in enterprise environments. Strong knowledge of Cisco UCCE components : ICM, CVP, CUIC, CUCM, Finesse. Proficiency in scripting and call routing strategies. Solid understanding of SIP, VoIP, and telephony protocols . Experience with CTI integrations and multi-channel contact center More ❯