1 to 25 of 33 Remote/Hybrid Contract Customer Experience Jobs

hire an Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, ecommerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving … Responsibilities Digital Platforms and Ecommerce * Build and manage WordPress websites from initial concept through to launch * Integrate booking engines, payment systems, ecommerce platforms and customer portals * Improve website performance, security, accessibility, technical SEO and conversion rates * Manage GA4, Google Tag Manager, Search Console, Google Ads tracking and A/ ...

hire an Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, ecommerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving … Responsibilities Digital Platforms and Ecommerce * Build and manage WordPress websites from initial concept through to launch * Integrate booking engines, payment systems, ecommerce platforms and customer portals * Improve website performance, security, accessibility, technical SEO and conversion rates * Manage GA4, Google Tag Manager, Search Console, Google Ads tracking and A/ ...

throughout their journey with us. You'll lead an experienced CRM team, own the CRM roadmap and work closely with Product, Data, Engineering and Customer Success to deliver high-impact campaigns that drive engagement, activation and retention. You'll also play a key role in delivering our FY27 priorities … evolving our CRM capabilities across new and emerging channels. We are open to both full-time and part-time applications, depending on your experience and the value you can bring to the role. Key Responsibilities Lead and develop the CRM team, providing direction, coaching and support while driving ...

Join a growing Digital team and shape the online customer experience Work with Salesforce Commerce Cloud, SEO, HTML & CSS in a collaborative environm Hybrid working, excellent benefits and genuine opportunity for a permanent role Web Merchandiser U xbridge, West London (Hybrid – 3 days office/2 days home … Performance Bonus 6-12 Month Fixed-Term Contract (Potential to Become Permanent) Are you passionate about e-commerce and delivering an exceptional online customer experience? Do you have experience managing product content within an e-commerce platform and enjoy working with digital teams to optimise websites ...

Umbrella Rate: £35.94/hr (Inside IR35) Maternity Cover Contract: August 2026 – July 2027 Full Time or Part Time Candidates Accepted Do you have experience in global digital product ownership or transformation, with understanding of conversational platforms? Step into a standout opportunity as a Product Management Analyst for Conversational … impact. With a hybrid setup based in Gaydon, the Product Management Analyst position is built for people who enjoy turning big ideas into real customer journeys. If conversational platforms and AI-enabled customer experience are your passion, this Product Management job will feel both challenging and highly ...

Interim Deputy Head of User Experience East Kilbride (Hybrid) | £750 per day | Inside IR35 | 6-12 Month Contract We're seeking an experienced leader to provide strategic and operational leadership across service management, user experience and customer-facing functions within a complex, secure technology environment. Reporting … Head of User Experience, you'll lead critical live service operations while ensuring that user needs, research insights and service performance data directly influence service improvements and future service design. Key Responsibilities Lead Service Operations, Business Relationship Management, Business Development, Data Analytics and User Research teams. Own service performance ...

This role is focused on leading products within the data domain, driving the vision, strategy and delivery of data-driven capabilities that enable better customer experiences, operational efficiency and business decision-making. Working within a mature Agile environment, you'll collaborate with engineering, architecture, data and business teams … Analytics and Business stakeholders to deliver high-value products. Translate business requirements into epics, features and user stories. Drive data-led decision making through customer insight, analytics and product performance metrics. Balance customer, commercial and technical priorities to maximise product value. Identify and manage delivery risks, dependencies ...

Services organisation is seeking an experienced CRM Campaign Manager with strong Braze expertise to play a key role in the delivery of a major customer engagement programme. This is a hands-on delivery-focused role where you will be responsible for developing, executing and optimising CRM campaigns and customer journeys, helping the business maximise the value of their investment in Braze. With significant growth targets, improved customer data capabilities, and a major new service launch planned, this is an exciting opportunity to make a tangible commercial impact. We're looking for someone who combines strategic CRM thinking ...

Performance Bonus 6-12 Month Fixed-Term Contract (Potential to Become Permanent) Are you passionate about e-commerce and delivering an exceptional online customer experience? Do you have experience managing product content within an e-commerce platform and enjoy working with digital teams to optimise websites … role becoming permanent. This is an exciting opportunity to play a key role in managing online merchandising, supporting promotional campaigns, and enhancing the customer journey across a busy e-commerce website. About You We're looking for someone who enjoys working in a fast-paced digital environment ...

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into live service. … seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations and a customer experience portal, offering the opportunity to influence service design, support strategy and ongoing product management. Key Responsibilities Define the Target Operating Model (TOM), service ...

implementation projects at any one time. You'll coordinate resources, manage project plans, identify and mitigate risks, and ensure customers receive an exceptional implementation experience throughout the project lifecycle. Communication will be key, balancing customer expectations with internal priorities whilst ensuring projects remain on schedule. Key Responsibilities Manage … Produce regular project status reports for both customers and internal stakeholders. Identify opportunities to improve implementation processes and project delivery standards. Ensure an excellent customer experience throughout the implementation lifecycle. Required Skills & Experience Proven experience delivering software implementation projects within a SaaS organisation. Experience managing ...

experienced Business Analyst, Business Systems Analyst, Product Analyst or Solution Analyst with a strong track record of supporting technology change. You will bring: Experience delivering business analysis within technology transformation programmes. Strong process mapping, journey mapping and requirements definition skills. Experience creating user stories and functional specifications. … ability to work confidently with both business and technical stakeholders. A strong understanding of systems, integrations and dependencies. Experience using AI tools (particularly Claude, ChatGPT or Microsoft Copilot) to support analysis, prototyping or solution design. Commercial awareness and the ability to link technology solutions to business value. Excellent communication ...

Service Designer (senior) you will be part of the Service Design Team working across YBS customer facing channels including digital, telephony and retail. You will contribute to strategic thinking across all customer channels (Digital, Retail, Customer Services) and drive Service innovation, across channels, for the YBS group. … brilliant opportunity to set direction, drive forward improvements and make a real impact, all whilst being part of a friendly, enthusiastic and supportive Experience Design team. This is a hybrid role with remote working and some onsite presence in our central Leeds offices. This is a Fixed Term Contract ...

managing the delivery of enhancements and projects across a WordPress CMS environment , operating on the BigCommerce platform , with a particular focus on integrations, customer experience improvements and online trading capability. Working closely with internal teams and external suppliers, you will ensure projects are delivered efficiently whilst balancing business … objectives, user experience and technical requirements. Key Responsibilities Lead end-to-end delivery of e-commerce projects and platform enhancements Manage initiatives across WordPress CMS , BigCommerce and associated integrations Coordinate delivery involving internal teams, stakeholders and third-party vendors Oversee project plans, budgets, risks and dependencies Ensure successful implementation ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We are happy to be recruiting for one of our high-profile Banking clients. They … Engineer to join their team for an initial 12-month contract. However, there may be scope for extension. Role Overview: We are seeking a customer-focused Desktop Migration Support Engineer with strong communication skills and solid hands-on desktop support experience. This role is ideal for someone with ...

Helpdesk Management, CAFM Systems Governance and Optimisation, overseeing relevant building management processes. You will lead the FM Helpdesk/CAFM functions, ensuring consistent, customer-focused services and effective governance across the organisation. The role is accountable for defining standards, operational frameworks and performance measures that support stakeholder requirements, business … reporting requirements. - Establish and report on KPI frameworks, analysing operational performance, stakeholder feedback and service trends. Produce management information and strategic recommendations to improve customer experience and support business planning. - Manage the budgets and financial governance of the FM Helpdesk and CAFM functions, including forecasting, expenditure management ...

Helpdesk Management, CAFM Systems Governance and Optimization, overseeing relevant building management processes. You will lead the FM Helpdesk/CAFM functions, ensuring consistent, customer-focused services and effective governance across the organisation. The role is accountable for defining standards, operational frameworks and performance measures that support stakeholder requirements, business … reporting requirements. - Establish and report on KPI frameworks, analysing operational performance, stakeholder feedback and service trends. Produce management information and strategic recommendations to improve customer experience and support business planning. - Manage the budgets and financial governance of the FM Helpdesk and CAFM functions, including forecasting, expenditure management ...

function across L1, L2 and L3 support teams. Contract is for 7 months in Chichester. Hybrid working once training is complete Key requirements: Significant experience managing Service Desk, IT Operations or Technical Support teams in a customer-facing environment. Strong leadership, people management and service management skills. Experience managing service performance, workforce planning, incident management, service requests and knowledge management within an ITIL-based environment. Experience using ITSM platforms such as Halo, ServiceNow, Ivanti or equivalent. Key responsibilities Lead the day-to-day operation of the Technology Services Service Desk function across ...

have already been involved in recent LGR activity, particularly during the early-stage conversations and proposal development phases within other local authorities. This experience is seen as critical in ensuring momentum and delivery confidence from day one. Your new role This is a senior Programme Manager role leading … through to implementation in line with programme objectives. You will take ownership of delivery across key areas such as systems, finance, procurement, relationships or customer experience, ensuring that plans, milestones and dependencies are clearly defined and actively managed. Working closely with senior stakeholders, you will bring structure, pace ...

Fully remote 6 month initial Apply today to join a forward-thinking, tech-driven FTSE 100 organisation using data science and AI to enhance customer experience, optimise supply chains and drive sustainable growth. With 40% of sales from sustainable products, this is a company that combines scale, innovation … ideal if you excel at investigating and debugging complex data flows and ML issues in live production environments. We're looking for individuals with: Experience: Proven background as a Machine Learning Engineer. Technical Skills: Strong in SQL and Python (Pandas, Scikit-learn, Jupyter, Matplotlib). Data transformation & manipulation : experience ...

property sector. As part of its continued growth, the business is investing in a new Property Management System to improve operational efficiency, enhance the customer experience and create a scalable platform for future acquisitions. Description Reporting to the executive team, you'll bridge the gap between business strategy … experienced transformation professional who combines strong business analysis, change and delivery skills with a deep understanding of the property sector. You'll ideally have: Experience delivering business transformation or major systems implementations within the property sector. Strong knowledge of Property Management Systems such as Reapit, MRI Software, Yardi ...

property sector. As part of its continued growth, the business is investing in a new Property Management System to improve operational efficiency, enhance the customer experience and create a scalable platform for future acquisitions. Description Reporting to the executive team, you'll bridge the gap between business strategy … combines strong business analysis, systems implementaion, change and project delivery skills with a deep understanding of the property sector. You'll ideally have: Experience delivering business transformation or major systems implementations within the property sector. Strong knowledge of Property Management Systems such as Reapit, MRI Software, Yardi or similar ...

reporting and offline incident work as directed by senior team members or leadership Documenting application flows, upstream/downstream impacts during outages, and customer experience in failure scenarios What You'll Bring: Solid experience with network technologies: proxy devices (SkyHigh), F5 load balancing (SSLO), firewalls (Fortigate … authentication A track record of troubleshooting complex networking issues Familiarity with configuration management tools such as Forward Networks and HPNA Experience working across time zones with colleagues globally, with flexibility around working hours where needed If this sounds like a good match, apply now! Production Specialist - Security ...

play a key role in shaping how products are presented across a network of more than 570 Food Halls, translating commercial strategies into effective, customer-focused planograms that deliver both operational efficiency and commercial performance. Key Responsibilities Display Planning & Planogram Development Create, maintain and optimise planograms across assigned product … categories. Deliver end-to-end display planning activities aligned to commercial objectives. Translate range and category strategies into executable shelf layouts. Ensure planograms support customer shopping missions, display principles and operational requirements. Manage range change activity in line with trading and implementation calendars. Space & Category Planning Analyse sales, stock ...

community-focused housing provider in the North West, dedicated to delivering high-quality homes and services to residents. With a strong focus on innovation, customer experience, and social value, they are committed to creating thriving, sustainable communities and improving lives across the region. They are looking … technical teams to streamline processes, improve system functionality, and deliver efficient workflow solutions using the ActiveH platform. What you'll need to succeed Proven experience developing and configuring workflows within the ActiveH Housing Management System. Strong understanding of housing management processes and associated business workflows. Experience in workflow ...