22 of 22 Remote/Hybrid Contract Customer Experience Jobs

international brand known for delivering exceptional customer experiences. They are seeking a Data & Insight Manager to lead a critical Customer Experience (CX) programme during an exciting period of change. This is far more than a traditional data role. While you'll use insight to influence decisions, your … operational teams and external partners, you will: Lead the organisation's Customer Experience programme. Manage the implementation and embedding of a new CX platform. Coordinate stakeholders and drive project delivery across the business. Manage third-party suppliers, ensuring delivery against expectations. Translate customer feedback and data into ...

. This is a hands-on banking technology delivery role, responsible for taking the implementation from design and build through integration, testing, security assurance, customer migration, staged rollout, full release and transition into BAU. The new digital banking channel will be based on Temenos Digital , integrated with the Bank … delivery plan and critical path, manage multiple technology vendors and the systems integrator, and ensure the implementation delivers a secure, compliant and high-quality customer experience. This is not a generic IT Project Manager role. We are specifically looking for someone who has personally delivered a customer-facing ...

Customer Service Transformation Consultant (Contract) £400-£500pd 3-Month Contract Outside IR35 (Likely long-term extension following the initial roadmap) | WFH/Hybrid/Oxfordshire I Immediate We are seeking an experienced Customer Service Transformation Consultant to support a major customer service transformation programme within a large … organisation. This is an opportunity for someone who can quickly assess a complex customer service operation, identify the root causes behind performance challenges, and create a roadmap to drive meaningful change. We are looking for a practitioner who can move beyond analysis and help shape practical improvements that deliver ...

product-led and DevOps operating model. This role will be responsible for the end-to-end success of fleet technology products, driving product strategy, customer outcomes, and business value through close collaboration with technology and business stakeholders. The Role As a Product Manager, you will define and execute product … strategy, vision, and roadmaps for business-critical fleet technology products. Working within a cross-functional environment, you will balance customer needs, business objectives, and technical capabilities to deliver measurable outcomes and continuous improvement. Key Responsibilities Define and communicate product vision, strategy, and roadmap aligned to customer and business ...

their career designing, implementing and migrating Genesys solutions ideally within the insurance sector and who can demonstrably move the needle on agent productivity and customer experience. You will bring deep hands-on Genesys expertise, a track record of successful migrations to Genesys Cloud, and enough exposure … Cloud, managing risk, cutover and stabilisation. Design and deliver measurable improvements in agent handle time, occupancy and overall agent efficiency, alongside tangible uplifts in customer experience and satisfaction. Shape and prototype AI-led components on top of Genesys Cloud for example bots, virtual agents, agent-assist, transcription/ ...

About the Opportunity Our client, a leading organisation within the financial services sector, is seeking an experienced Business Analyst to support a large-scale customer, account, and asset migration onto a new platform. This role will play a key part in ensuring complex customer, operational, and data requirements … translated into clear migration rules and delivery outcomes, while maintaining a strong focus on customer experience and regulatory compliance. Key Responsibilities Define and document customer migration requirements, data rules, and business processes. Analyse customer and operational data to support migration planning and delivery. Design and improve ...

Product, Delivery, and Engineering teams to ensure alignment between business outcomes and technical delivery Identify risks, dependencies, and opportunities throughout the delivery lifecycle Champion customer, operational, and commercial outcomes within the squad Required Experience Essential Proven experience in a Business Consultant , Business Analyst , or similar business transformation … role Strong background working within Agile delivery teams and engineering squads Experience collaborating closely with software engineers and technical stakeholders Excellent requirements gathering, stakeholder management, and facilitation skills Strong analytical and problem-solving capabilities Ability to operate effectively in a fast-paced, evolving environment Exceptional communication and influencing skills ...

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into live service. … seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations and a customer experience portal, offering the opportunity to influence service design, support strategy and ongoing product management. Key Responsibilities Define the Target Operating Model (TOM), service ...

experienced Project Manager to lead end-to-end NICE CXone implementation, migration, and transformation projects, ensuring successful delivery, strong financial performance, and exceptional customer outcomes. Working closely with customers, internal teams, and delivery partners, you'll drive project success through effective planning, stakeholder management, governance, risk control, and service … transition activities. Client Details Our client is a leading UK technology and managed services provider, delivering innovative customer experience, cloud, networking, and digital transformation solutions. With a strong reputation for service excellence, they support organisations across the public and private sectors. Description Lead the delivery of NICE CXone ...

title: Data Analyst - Customer Success Location: Victoria (Hybrid - 2 days in office per week) Duration: 10 months Day Rate: £280 per day About the role We are looking for a highly motivated, self-driven Data Analyst to join a global Customer Success Data Science team based … into its core workflows. Beyond standard reporting, you will leverage Generative AI and automation to streamline data pipelines, uncover operational trends, and improve customer experience, digital adoption, and service delivery across international regions. Key Responsibilities Collaborate with engineering teams to develop robust SQL pipelines, improve data integrity ...

Customer Premises Equipment)Technical Investigation Engineer - Home Hub/Broadband My client a global telecoms provider is currently seeking a highly skilled CPE Technical Investigation Engineer to join their Home Hub In-Life team. This role is focused on the rapid investigation, replication, and diagnosis of complex customer … root cause identification, acting as the bridge between In-Life Operations and the firmware development teams. You will be responsible for recreating real-world customer issues within laboratory environments, producing high-quality technical evidence, and driving resolution through supplier and development teams. Above all, they are looking for someone ...

product development lifecycle. Salary: Up to 74.53 per hour PAYE Marketing Director Role: Plan and deliver Storefront activity to improve sales, margin and customer satisfaction. Manage onboarding, performance and compliance to maintain Store Front standards. Optimise product listings, descriptions and taxonomy to improve discoverability and client uptake. Develop … implement pricing and promotional strategies to maximise sales and margin. Lead cross-functional projects to improve listing quality, customer experience and fulfilment efficiency. Collaborate with marketing to plan and execute launches, campaigns and promotional calendars. Your Background : Hold a degree in Business, Commerce, Economics or a related discipline ...

product development lifecycle. Salary: Up to £74.53 per hour PAYE Marketing Director Role: Plan and deliver Storefront activity to improve sales, margin and customer satisfaction. Manage onboarding, performance and compliance to maintain Store Front standards. Optimise product listings, descriptions and taxonomy to improve discoverability and client uptake. Develop … implement pricing and promotional strategies to maximise sales and margin. Lead cross-functional projects to improve listing quality, customer experience and fulfilment efficiency. Collaborate with marketing to plan and execute launches, campaigns and promotional calendars. Your Background : Hold a degree in Business, Commerce, Economics or a related discipline ...

communities across the UK. Key Responsibilities Lead the technical development and delivery of iStandUKs digital products, platforms and service whilst supporting Tamesides wider Customer Experience Programme. Provide technical support and guidance as an active member of the iStandUK technical group. Design, develop, configure, test and deploy standards-based … technology and data standards to improve public services and who thrives in a collaborative, innovative environment. You will: Have at least 3 years industry experience in developing web-based applications at a senior level within a professional DevOps environment. Have a passion for creating intuitive, accessible and user-centred ...

with past suspicious or fraudulent activity. Collaboration with other data product and Front End product teams will form the core of creating a frictionless customer experience to exploit the digital audit data that CIP holds. Insights from Attribute Reputation are crucial for HMRC services, and the team … involves: Help design a future vision for our Att Rep services, including consolidation, to allow us to provide a consistent and easy to use experience for users. Consideration for delivering high-volume, high-availability and low-latency services Improvement of our existing services Reducing our maintenance efforts through incremental ...

with past suspicious or fraudulent activity. Collaboration with other data product and front-end product teams will form the core of creating a frictionless customer experience to exploit the digital audit data that CIP holds. Insights from Attribute Reputation are crucial for the company's services … involves: Help design a future vision for our Att Rep services, including consolidation, to allow us to provide a consistent and easy to use experience for users. Consideration for delivering high-volume, high-availability and low-latency services Improvement of our existing services Reducing our maintenance efforts through incremental ...

across digital services. Working within a complex Microsoft and Azure environment, you will define the architectural vision for a business-critical platform that enhances customer experience, improves operational efficiency and supports secure, scalable service delivery. This is an excellent opportunity to influence strategic technology decisions from the outset … looking for an experienced Solution or Power Platform Architect who enjoys solving complex business challenges through well-designed technical solutions. You'll have experience of: Microsoft Power Platform architecture. Dynamics 365 solution architecture. Power Pages architecture and implementation. Azure cloud services and cloud-native solution design. API-led integration ...

looking for a hands-on Salesforce Marketing Cloud Developer to join a growing Digital Transformation practice supporting client projects across CRM, Marketing Automation and customer engagement. This is a contract opportunity for a mid-level professional who can quickly contribute to ongoing and upcoming client projects, working alongside Solution … Architects and experienced delivery teams. Key Experience: Hands-on experience with Salesforce Marketing Cloud. Experience with the development and configuration of Marketing Cloud Next. Experience delivering Marketing Cloud and marketing automation solutions, Adobe campaign. Ability to configure and develop customer journeys, campaigns and personalised customer ...

your technical expertise can make a real difference? New Forest District Council is undertaking an ambitious Digital Transformation Programme, focused on improving services, enhancing customer experiences and creating more efficient and sustainable ways of working. We are looking for an ICT Senior Analyst who can turn technical opportunities into … looking for someone with a strong technical background who is proactive, analytical and committed to delivering excellent service. You should ideally have: Strong experience in application delivery, technical support and service improvement. Experience with NEC solutions is desirable but not essential. Experience with Microsoft 365 technologies, including ...

Optimisation teams, you will help execute the online trading plan, ensuring that products, content, and promotions deliver strong commercial results and an exceptional customer experience. Key Responsibilities What youll be doing Use analytics tools to understand the full customer journey from entry point to checkout. Continuously optimise … customer journey so shoppers can easily navigate categories, boosting conversion and profitable sales. Own and develop category taxonomy, filters, and facets ensuring they stay aligned with new product launches and emerging trends. Analyse and improve onsite search functionality to enhance product discoverability and user experience. Work with campaign ...

stacks, developing React-based agent and admin tooling, and debugging production issues on systems that serve tens of thousands of agents and millions of customer interactions. You work within architectures set by practice leads, and youre expected to pressure-test them, propose better patterns, and own the implementation quality … configuration over customization), surface trade-offs to practice leads, and document decisions Perform code reviews, uphold engineering standards, and mentor junior and mid-level CX engineers through pairing and review feedback Contribute reusable assets back to the practice, shared CDK constructs, skills/plugins, demo environments, and internal tooling ...

talented data engineers. As a major UK energy provider, our client is committed to 100% renewable energy and sustainability, focusing on delivering exceptional customer experiences. It is initially a 6-month contract with potential to be extended. The role is Hybrid, with one day a week being based … others in the team and foster a culture of innovation and peer review within the team to ensure best practice. Knowledge and Skills: Extensive experience of Python preferred, including advanced concepts like decorators, protocols, functools, context managers, and comprehensions. Strong understanding of SQL, database design, and data architecture. Experience ...