24 of 24 Remote Contract Customer Experience Jobs

experienced Data Analyst focusing on building core data capabilities across multiple global regions and markets. You’ll play a pivotal role in improving customer success and driving impact across Customer Experience, Digital Experience and Service Delivery. Central London location, hybrid, 10 month contract. Required Skills : 8+ … years of experience in Data Analytics or Data Science, ideally with exposure to Customer Success, Operations, or Digital Experience domains. Proficiency in SQL for data extraction, transformation, and pipeline development. Experience with dashboarding and visualization tools (Tableau, Qlik, or similar). Familiarity with big data tools ...

experienced Senior Data Analyst focusing on building core data capabilities across multiple global regions and markets. You’ll play a pivotal role in improving customer success and driving impact across Customer Experience, Digital Experience and Service Delivery. Central London location, hybrid, 10 month contract. Required Skills … 8+ years of experience in Data Analytics or Data Science, ideally with exposure to Customer Success, Operations, or Digital Experience domains. Proficiency in SQL for data extraction, transformation, and pipeline development. Experience with dashboarding and visualization tools (Tableau, Qlik, or similar). Familiarity with big data ...

Sales Operations Data Analyst focusing on building core data capabilities across multiple global regions and markets. You’ll play a pivotal role in improving customer success and driving impact across Customer Experience, Digital Experience and Service Delivery. Central London location, hybrid, 10 month contract. Required Skills … 8+ years of experience in Data Analytics or Data Science, ideally with exposure to Customer Success, Operations, or Digital Experience domains. Proficiency in SQL for data extraction, transformation, and pipeline development. Experience with dashboarding and visualization tools (Tableau, Qlik, or similar). Familiarity with big data ...

Sales Operations Data Analyst focusing on building core data capabilities across multiple global regions and markets. You’ll play a pivotal role in improving customer success and driving impact across Customer Experience, Digital Experience and Service Delivery. Central London location, hybrid, 10 month contract. Required Skills … 8+ years of experience in Data Analytics or Data Science, ideally with exposure to Customer Success, Operations, or Digital Experience domains. Proficiency in SQL for data extraction, transformation, and pipeline development. Experience with dashboarding and visualization tools (Tableau, Qlik, or similar). Familiarity with big data ...

operations across multiple business units. This is a high-profile initiative that will shape the future operating model and deliver a step-change in customer experience and operational efficiency. Your new role As Business Process Architect, you will play a pivotal role in designing … future state. You will: Analyse and identify gaps in current business processes across four existing operating models. Design and document high-level processes and customer journeys, ensuring alignment with strategic objectives and CRM implementation. Consolidate best practices from multiple operating models into one coherent framework, signposting interactions and dependencies. ...

marketing objectives, using Salesforce Marketing Cloud. You will be responsible for the layout, visual appearance, HTML & AMPScript build and testing of emails to our customer base. You will be able to work at a dynamic pace, with excellent attention to detail, ensuring emails are optimized for all browsers … turnaround cutting edge email designs. This role will drive the adoption of a standardised email design system powered by SFMC Content Builder across automated customer journeys. You will be responsible for maintaining a library of reusable email templates, modules and AMPScript code snippets, dynamic and interactive components while helping ...

hybrid-based, with at least two days per week on-site at our head office, or more where project needs require it. Specific experience is advantageous in digital transformation projects, integrations between digital systems, Customer Relationship Management systems, data management, and working with or alongside the public sector. … Leading the support, development, and enhancement of key applications Providing expert technical advice and guidance across the organisation Supporting digital transformation projects that improve customer experience and reduce manual processes Collaborating with ICT teams to proactively improve systems and respond to technical issues Designing and implementing secure, high ...

hybrid-based, with at least two days per week on-site at our head office, or more where project needs require it. Specific experience is advantageous in digital transformation projects, integrations between digital systems, Customer Relationship Management systems, data management, and working with or alongside the public sector. … Leading the support, development, and enhancement of key applications Providing expert technical advice and guidance across the organisation Supporting digital transformation projects that improve customer experience and reduce manual processes Collaborating with ICT teams to proactively improve systems and respond to technical issues Designing and implementing secure, high ...

hybrid-based, with at least two days per week on-site at our head office, or more where project needs require it. Specific experience is advantageous in digital transformation projects, integrations between digital systems, Customer Relationship Management systems, data management, and working with or alongside the public sector. … Leading the support, development, and enhancement of key applications Providing expert technical advice and guidance across the organisation Supporting digital transformation projects that improve customer experience and reduce manual processes Collaborating with ICT teams to proactively improve systems and respond to technical issues Designing and implementing secure, high ...

Role: Customer Insight Analyst Salary: Up to £40,000 (location depending) + benefits Term: 24 month FTC Location: Manchester or Stratford, London up to 2 days per week hybrid working Hours: Mon-Fri 8am-4pm or 9am-5pm This is a great opportunity for an experienced Customer Insight … Gathering data Analysing data Identifying pain points Troubleshooting Creating reports and dashboards Presenting insights Making recommendations Collaborating with cross-functional contact centre teams Supporting CX initiatives Monitoring effectiveness Continuous Improvement Exploring new data sources Refining analysis methods The Customer Insight Analyst acts as a bridge between customer data ...

leading technology and retail projects across the UK and ROI. Join a highly reputable business where your work will drive real change, shaping the customer experience and delivering tangible results across multiple workstreams.Key Responsibilities: Deliver assigned projects/workstreams end-to-end, ensuring timelines and outcomes … workshops, and cross-team collaboration Follow PMO frameworks and maintain accurate portfolio reporting Run lessons-learned sessions and support ongoing process improvements Requirements: Proven experience as a Project Manager within the Retail Sector Strong knowledge of RAIDD management, governance processes, and project controls Experience collaborating with third parties ...

Service Desk Analyst - Nottingham (Hybrid) Are you a customer-focused professional looking for a role that balances office collaboration with the flexibility of working from home? Join our team of six analysts in Nottingham, where we pride ourselves on solving problems at the first point of contact and maintaining … Service Desk Analyst, you will be the first point of contact for technical incidents and enquiries. Your focus will be on the user experience, ensuring every call and email is handled with care and efficiency. Key Responsibilities: Manage incoming calls and emails via Genesys, logging incidents into our ITSM ...

within a SIAM governance framework, conducting monthly service reviews and SLA/KPI reporting Drive continual service improvement plans to optimise processes and enhance customer experience Act as the central point of contact for service integration issues and supplier collaboration Required Skills: Strong experience in SIAM … Excellent governance, reporting, and stakeholder management skills Current SC Clearance is mandatory Desirable: Cloud infrastructure knowledge (AWS, Openshift) Familiarity with secure/government environments Experience in contract and commercial management ...

within a SIAM governance framework, conducting monthly service reviews and SLA/KPI reporting Drive continual service improvement plans to optimise processes and enhance customer experience Act as the central point of contact for service integration issues and supplier collaboration Required Skills: Strong experience in SIAM … Excellent governance, reporting, and stakeholder management skills Current SC Clearance is mandatory Desirable: Cloud infrastructure knowledge (AWS, Openshift) Familiarity with secure/government environments Experience in contract and commercial management ...

also be considered for the right profile of contractor. The organisation is integrating multiple legacy systems, modernising its internal technology estate, and launching new customer-facing digital products. This includes a new SaaS platform designed to enhance customer experience and support commercial growth. The Contract CTO will … cohesive IT and digital operating model that supports future scale. Oversee delivery of internal systems upgrades, data integration and the build of new customer-facing products, including a SaaS platform leveraging the organisation's existing data assets. Provide a roadmap and technical leadership to a multi-disciplinary team. Partner ...

this opportunity will include: Provide data analysis to enable the influencing of Regional Management teams across the delivery organisation to drive an improvement in customer experience across all performance measures Inputting into the design and roll out of performance strategies by effectively using data to ensure the successful … tables, calculated fields, Power Query, Macros and VBA Exceptional communication skills with the ability to build strong and trusting relationships across all organisational levels Experience within an analytical role with management of high volume of information Strong analytical skills that make you comfortable handling large amounts of data ...

channels. The E-Commerce Success Manager is the central point of contact for all issues, bugs, and technical challenges impacting the performance and user experience of the e-commerce site. This role ensures seamless collaboration between markets, IT, internal stakeholders and external partners to identify, track, prioritise, and resolve … issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure ...

compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. … Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM and multi-supplier environments. Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows, and SLA frameworks. Excellent governance, reporting, and stakeholder management ...

compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. … Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM and multi-supplier environments. Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows, and SLA frameworks. Excellent governance, reporting, and stakeholder management ...

compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. … Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM and multi-supplier environments. Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows, and SLA frameworks. Excellent governance, reporting, and stakeholder management ...

compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. … Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM and multi-supplier environments. Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows, and SLA frameworks. Excellent governance, reporting, and stakeholder management ...

compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. … collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams. Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM and multi-supplier environments. Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows ...

compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. … collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams. Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM and multi-supplier environments. Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows ...

Business Process Engineer (Customer Journey) Rate - £500 (A day) Duration - 6 Months (Initially) Location - London (Hybrid) Ir35 - Outside As a Business Process Engineer, you'll lead the design and optimisation of future-sate processes that underpin the Modernising Redress work. Building on the work of the Business Process Analyst … readiness, ensuring designs are scalable, adoptable, and deliverable at pace. Track and validate that new processes deliver the intended benefits, outcomes, and improved customer experience. Collaborate closely with the Business Process Analyst to ensure smooth transition from mapping to optimisation with clear process documentation. what you must bring... Lean ...