15 of 15 Remote/Hybrid Contract Customer Experience Jobs

Functional Consultant Location: Remote Contract: 6-12 Months (Potential Extension) Rate: £625 per day Inside IR35 Overview We are seeking an experienced Dynamics 365 Customer Engagement (CE) Functional Consultant to support the design, configuration, and delivery of enterprise-scale CRM and customer service solutions. The successful candidate will … bring a combination of strong Dynamics 365 functional consulting expertise and a solid understanding of customer service operations, contact centre technologies, omnichannel engagement, and AI-driven customer experience solutions. You will play a key role in translating business requirements into scalable Dynamics 365 solutions while supporting delivery ...

Reporting To: Operations Manager Job Overview We are seeking an experienced Contact Centre Team Leader to lead, coach, and develop a team of customer service advisors within a high-volume contact centre environment. You will be responsible for driving team performance, achieving service level agreements (SLAs), improving customer … people management and coaching. Key Responsibilities Lead, motivate, and manage a team within a contact centre environment. Monitor performance against SLA, productivity, quality, and customer service targets. Conduct regular 1-2-1s, coaching sessions, performance reviews, and development plans. Manage attendance, absence, conduct, and performance issues. Provide real ...

part of a multidisciplinary product and design team alongside UX Designers, Product Owners, Researchers and other Content Designers to create clear, useful and customer-focused digital experiences. The role offers a varied mix of product development, BAU activity and customer campaigns, giving you the opportunity to influence both … everyday customer experiences and high-profile initiatives. The Project A key focus of the role will be the Challenges feature within Rewards. Challenges are designed to encourage customers to adopt positive financial behaviours and reward them for doing so. You'll play an important role in understanding customer ...

West Midlands. This fixed-term opportunity will see you architecting impactful AI solutions that transform internal business processes, reporting, frontline operations and customer experience, while setting the foundations for long-term innovation. You will work at the intersection of technology, strategy and commercial impact, translating ambitious ideas into … commercially viable. Key Responsibilities: Architect end-to-end AI solutions across data, knowledge and process layers, covering internal business processes, reporting, frontline operations and customer experience. Design and deliver proof-of-concept AI solutions that validate target architectures, use cases and reusable patterns at enterprise scale. Define and document ...

role This is a hands-on programme management opportunity focused on the maturity of people, processes and technology. You will help the business improve customer experience, respond to regulatory change and prepare for further expansion. Working closely with the Chief Executive Officer, International Business Development Director and senior … business challenges and establish programmes that deliver practical, lasting improvements. Take ownership of programme delivery, project prioritisation and a roadmap for organisational maturity. Transform customer interactions and deliver seamless experiences through the business’s digital payments app. Support further growth, including potential strategic expansion into European and Latin American ...

Project Manager Join a customer-focused technology environment delivering Microsoft-based projects. This hybrid Bristol opportunity suits a qualified project professional experienced in managing technology delivery, budgets, governance and complex stakeholders. If youve also worked in the following roles, wed also like to hear from you: Project Manager, Technology … plus bank holidays, a Health Cash Plan, Income Protection, Training & Development and a Volunteer Day. SALARY: Up to £60,000 per annum (depending on experience) + Benefits LOCATION: Hybrid - regular attendance at Bristol HQ expected JOB TYPE: Full-Time, Fixed-Term Contract ending 31 March 2027 WORKING HOURS: Monday ...

other international markets. Working independently with commercial, finance, analytics, IT, supply chain and logistics teams, you will use data-driven insights to improve performance, customer experience and operational efficiency. This is a newly created role following a team restructure, suited to a proactive self-starter who can learn … Finance, IT, Supply Chain, Warehousing, Logistics and Operations teams. Establish consistent global processes and ensure new partners and markets meet operational requirements. Essential Skills & Experience 10+ years' experience in D2C, eCommerce operations, supply chain, logistics or operational transformation. Proven Direct-to-Consumer experience within an online retail ...

Customer Services Support Advisor - Supply Chain/Logistics My global technology company is looking for a Support Advisorto join their busy Direct To Consumer Support Team. The role is dedicated to supporting the Customer Service team by addressing and resolving queries directed to the Operations Team. This role … pivotal in maintaining high levels of customer satisfaction by efficiently handling delivery-related inquiries and issues. Key responsibilities include: Proactively identifying and solving problems to enhance service delivery. Collaborating with internal and external stakeholders to address challenges and optimize operational processes. This role demands strong problem-solving skills, effective ...

project likely 3-4 years Location - Hybrid (2 days per week in Reading once office up and running) Accountable for global service performance and customer experience across the Service Management operating model. The role provides a single senior point of accountability for service outcomes across the United Kingdom … commitments are visible and acted upon. Set the service performance approach for SLAs, XLAs and supporting operational measures, ensuring that service reporting reflects user experience as well as contractual performance. Coordinate regional delivery teams so that local priorities, language needs, national controls and stakeholder concerns are represented in global ...

date and translate this into detailed tickets and requirements for development. The immediate priority is supporting the transition from the existing website search experience towards a new, more natural-language-driven approach using Elasticsearch and vector-based search. You will work closely with digital, UX, content, analytics and engineering … working confidently with designs and interactions within Figma. Interrogate proposed use cases to ensure features solve genuine user problems and deliver value. Balance user experience requirements against technical constraints and make pragmatic product decisions. Prioritise immediate deliverables while contributing to the wider Search & Discovery roadmap. Help shape the evolution ...

business problems and improve our customers' experience. This could include personalised communications for customers, improving our stock management models, better marketing effectiveness, maximising customer lifetime value and reducing customer churn. On any day, depending on your expertise and your learning objectives, you could be building models … relevant parts of the data science lifecycle including documentation and security considerations - Analysis of diverse data using statistical methods to make recommendations to improve customer experience and business results - Identify improvements in own work and develop own skills - Good understanding and use of our internal dataset - Working collaboratively ...

creativity can make. Responsibilities Own the design strategy and vision for a product area within International, connecting near-term experimentation to durable, high-quality customer experiences across markets. Be accountable for experience quality and business results, including customer growth, activation, conversion, and retention. Drive an AI-first … hubs. Influence cross-functional partners and leaders with craft-forward storytelling and research-backed points of view. Align teams on target customers and the experience needed to win them in each market. Mentor and coach designers, and help shape the team's design standards and operating model ...

performance domains, outcomes, KPIs, definitions, ownership and reporting cadence. Dashboards & Performance Reviews: Support reporting templates, dashboards and monthly or quarterly reviews covering delivery effectiveness, customer experience and organisational health. Track actions and support continuous improvement. Change & Adoption: Support the rollout and adoption of DigitalHub and the Performance Management … solving. Ability to manage competing priorities, track actions and meet deadlines. A collaborative, proactive approach with a focus on governance, adoption and continuous improvement. Experience/Qualifications Required: A relevant qualification in Communications, Business Management, Information Systems, Project Management or a related field, or equivalent experience. Experience ...

programmes, migrating customers from legacy platforms onto strategic next-generation services. Key Responsibilities Lead the end-to-end migration of approximately 30,000 active customer circuits/ports from legacy platforms to a strategic target platform. Lead migration of customer voice traffic from legacy … SIP. Own the migration strategy, roadmap, mobilisation, governance and delivery plan. Establish a scalable, industrialised migration capability covering inventory, customer engagement, solution design, cutover and legacy decommissioning. Drive customer adoption while protecting service continuity, revenue and customer experience. Improve migration processes through standardisation, automation and Lean/ ...

interact with existing services, APIs and business logic, laying the foundations for a wider AI strategy focused on intelligent automation, agentic workflows and personalised customer experiences. This is a senior, hands-on position offering significant technical ownership, architectural influence and direct collaboration with the CTO and wider engineering teams. … technical architecture, delivery priorities and the wider AI roadmap. Provide technical leadership, mentor engineers and drive the adoption of AI Key Requirements Strong commercial experience in senior backend, platform or software engineering roles, with the ability to lead technical design and delivery. Advanced TypeScript, JavaScript and Node.js experience ...