22 of 22 Remote/Hybrid Contract Customer Experience Jobs

SaaS | Customer Experience | Project Management Permanent | Remote/Hybrid | £45,000 + Benefits- 12 month contract Our client, a rapidly scaling technology business within the digital healthcare space, is seeking an experienced Onboarding Success Manager to join their growing team. This organisation is known for developing intelligent, cloud … decision-making through automation and AI-powered tools. This is an exciting opportunity to join a forward-thinking company that values innovation, collaboration, and customer success. With a strong focus on culture and continuous improvement, they offer a supportive environment where your ideas and impact will genuinely shape ...

hire a Senior Product Manager into a critical Supply Data domain. This is a high-impact role sitting at the core of the customer journey; powering search, booking and post-booking experiences through reliable, scalable data. This role goes beyond a typical roadmap-focused PM position. You'll take … ownership of the data foundations that underpin commercial performance, customer experience and regulatory compliance, ensuring the platform remains robust, accurate and scalable in a complex, high-volume environment. You will act as the central point of alignment across Product, Engineering and Commercial teams, balancing business priorities, technical complexity ...

Unity. Work closely with the Programme Manager, Project Managers, Organisation Design, People Partners, Comms and Change Managers to ensure timely and effective delivery. Skills & Experience Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart). Workshop facilitation. Strong stakeholder engagement skills, with the ability to navigate … complex matrix environments. Delivery-focused mindset with experience in transformation programmes. Comfortable working in ambiguous and evolving environments. Experience in automotive, digital, or customer experience domains is a plus. Qualifying Questions (All must be TRUE to progress): 1. End-to-End Process Mapping I have personally ...

Change tickets and the creation of reports as required. Updating Maintenance Task Analysis with trend analysis on all hardware incidents. Skills, Qualifications and Experience Essential Comfortable using MS Office applications Able to analyse large datasets and identify key messages/trends for presentation Self-starter able to work with … levels both internal and external Full UK Driving Licence Desirable Working knowledge of industry-standard support ticketing tools (eg Remedy) Knowledge and experience of ITIL Service Management processes Experience working in a support function or environment (Service Desk, Customer Experience) Maintenance/administrator experience ...

available for suitable candidates Role Profile We are seeking a talented UX Designer to be part of our dynamic team dedicated to reimagining customer onboarding experiences and enhancing in-app banking functionalities. If you have a passion for user-centered design and a knack for creating seamless digital experiences … encompassing research, interaction design, and some UI work. Collaborate with cross-functional teams to ensure cohesive design delivery across web and mobile platforms. Drive customer experience improvement initiatives, focusing on reducing drop-out rates and boosting conversion through innovative AI solutions. Help shape the design processes, stakeholder engagement ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join us on an exciting journey as we transform Great Britain's energy system … minds and innovative thinking. As a Senior Product Owner, you will play a pivotal role in enhancing our digital platforms and ensuring a seamless experience for all stakeholders. Your contributions will directly impact our mission to deliver an efficient, transparent, and customer-focused connections process. What ...

/Interactive Response Technology) My global technology & life sciences client who focuses on clinical trials are looking for a Project Manager who has specific experience of RTSM/IRT to be responsible for the overall relationship management of RTSM client accounts and day to day activities. The RTSM Project … highest quality while staying on time and within budget and for providing RTSM subject matter expertise to our clients during trial execution. Essential Experience Strong understanding of clinical research (pharma, device and/or biotech sectors) and knowledge of RTSM/IRT and a solid understanding of Clinical Research ...

/Interactive Response Technology) My global technology & life sciences client who focuses on clinical trials are looking for a Project Manager who has specific experience of RTSM/IRT to be responsible for the overall relationship management of RTSM client accounts and day to day activities. The RTSM Project … highest quality while staying on time and within budget and for providing RTSM subject matter expertise to our clients during trial execution. Essential Experience Strong understanding of clinical research (pharma, device and/or biotech sectors) and knowledge of RTSM/IRT and a solid understanding of Clinical Research ...

excellent opportunity for someone early in their career who is highly organised, curious and self-motivated, and eager to gain hands-on experience in modern digital product management within a fast-moving environment. The ideal candidate will be analytical and structured in their approach, confident coordinating stakeholders, and comfortable … will provide exposure to product strategy, delivery, stakeholder management and digital optimisation. What We're Looking For We are less focused on years of experience and more interested in mindset and potential. You are: Highly organised and detail-oriented Naturally curious and eager to learn Self-motivated and proactive ...

remote 3-6 month initial Apply today to join a forward-thinking, tech-driven FTSE 100 organisation using data science and AI to enhance customer experience, optimise supply chains and drive sustainable growth. With 40% of sales from sustainable products, this is a company that combines scale, innovation … ideal if you excel at investigating and debugging complex data flows and ML issues in live production environments. We're looking for individuals with: Experience: Proven background as a Machine Learning Engineer. Technical Skills: Strong in SQL and Python (Pandas, Scikit-learn, Jupyter, Matplotlib). Data transformation & manipulation : experience ...

this opportunity will include: Provide data analysis to enable the influencing of Regional Management teams across the delivery organisation to drive an improvement in customer experience across all performance measures Inputting into the design and roll out of performance strategies by effectively using data to ensure the successful … tables, calculated fields, Power Query, Macros and VBA Exceptional communication skills with the ability to build strong and trusting relationships across all organisational levels Experience within an analytical role with management of high volume of information Strong analytical skills that make you comfortable handling large amounts of data ...

remote 3-6 month initial Apply today to join a forward-thinking, tech-driven FTSE 100 organisation using data science and AI to enhance customer experience, optimise supply chains and drive sustainable growth click apply for full job details ...

readable, and accessible content that enhances our customers' digital experiences. Utilise your knowledge of conversational design to create engaging dialogue flows for AI-driven customer interactions. Stay updated with industry trends, particularly in banking and AI, to inform content strategies and enhance user engagement. Develop empathy for our customers … content expert in an agile environment, ensuring alignment with product teams. Strategically evolve our conversations and identify opportunities to link them to other customer experiences. Share your expertise to help shape our overall design approach and contribute to a cohesive narrative. Maintain consistency in customer interactions across various ...

mobile solutions. The individual will lead distributed teams, including offshore engineers, while collaborating closely with Product, Architecture, and Backend teams. The app supports key customer journeys including search and purchase, management, account access, and different experiences. This role plays a critical part in shaping the technical direction and delivering … seamless digital customer experiences. Qualifications Strong experience in Android development using Kotlin, Java, Android SDK, and Jetpack Proven experience operating as a Technical Lead or senior engineer with architectural responsibilities Deep understanding of mobile architecture patterns (e.g. MVVM, Clean Architecture, modularisation) Experience designing and integrating with ...

Senior Business Consultant - Digital Experience Our client is looking for a Senior Business Consultant to drive business value and digital transformation for enterprise clients across multiple industries. This is a high-impact, client-facing role where you will combine digital marketing expertise, business consulting and operational insight to deliver … outstanding customer experiences. What You'll Do: Lead discovery workshops and research initiatives to understand client goals, challenges and customer journeys. Collaborate with technical teams and client stakeholders to define ideal-state experiences and actionable roadmaps. Build customer personas, map journeys and identify opportunities to improve digital ...

Remote | Outside IR35 We are seeking an experienced UX/Product Design Contractor to support the delivery of a number of urgent UX and CX initiatives within a fast-paced, data-driven environment. This role will play a key part in shaping how users interact with data analytics products, ensuring … closely with stakeholders across product, data and engineering teams to translate complex requirements into clear, user-centred solutions. Key Responsibilities: Lead the UX and CX design process across analytics-focused products Produce high-quality wireframes, prototypes and user flows Translate business and technical requirements into scalable solution designs Design ...

Digital Products Location: Reading (Hybrid 3days) Duration: 6+ Months Product Discovery & Opportunity Assessment Conduct product discovery to identify automation opportunities across onboarding, billing, metering, customer operations, supply operations, and portfolio management. Work with Product Owners to refine product vision, roadmap entries, and feature definitions. Perform impact analysis, value assessment … Miro. Identify process simplification areas to complement automation design. Collaborate with UX/Service Design teams (if applicable) to ensure optimal user and customer experience. Work with developers to align solution design with functional intent. Delivery Support & Sprint Collaboration Participate in Agile ceremonies: backlog refinement, sprint planning, daily stand ...

skilled Dynamics 365 Contact Centre Telephony Consultant to design, implement, and support enterprise-grade contact centre solutions. The role focuses on delivering seamless customer experiences using Dynamics 365, Omnichannel, telephony integrations, and AI-driven conversational solutions. What's on offer: Salary: £579 per day, Inside IR35 *negotiable based … experience *please submit your CV with the rate you require Hybrid working Contract type: Contract Monday - Friday About the role: Based in Lincolnshire (Hybrid): Configure and customise Dynamics 365 Customer Service/Contact Centre Design and manage case routing, queues, workstreams, and agent experiences Design and implement call ...

About us We are a leading UK technology company delivering transformative, data-driven solutions for the energy sector and beyond. With two decades of experience, we help organisations unlock the power of smart data to improve efficiency, reduce cost to serve, and enhance customer experience. Trusted by millions … clarity when critical IT services are disrupted. You will coordinate with cross-functional teams, guide decisions, and drive rapid service restoration to minimise customer and business impact. Your role will focus on strengthening our resilience. Youll lead post-incident reviews, support root cause analysis, and improve the processes that ...

aligned to business strategy. Working closely with functional leads, data engineers and BI developers, you will shape analytics capability across ERP, HCM, SCM and CX domains. Key Responsibilities: Architect and implement end-to-end Oracle FDI solutions Lead delivery of FDI modules across ERP, HCM, SCM and CX Analytics Design … Oracle Analytics Cloud (OAC) Proven experience with Oracle Autonomous Data Warehouse (ADW) Deep understanding of Oracle Fusion Applications data models (ERP, HCM, SCM, CX) Strong SQL/PL-SQL capability Experience in semantic modelling and KPI framework design Solid understanding of enterprise BI and cloud analytics architecture Strong ...

project . This is a fantastic opportunity to join a fast-paced digital team and play a hands-on role in optimising the online customer journey while supporting day-to-day e-merchandising operations. You will help ensure the site remains commercially optimised and visually compelling during the migration … brand consistency and accuracy. Assist with Salesforce page building and content updates. Work closely with digital, trading, and content teams to maintain a seamless customer experience. Support site optimisation and merchandising best practices throughout the migration. What We're Looking For Proven experience in e-merchandising and digital ...

customers, and help us maintain peak performance. This role offers a unique opportunity to contribute to a project that delivers world-class resilience and customer experience. Key Responsibilities: Develop, build, and maintain advanced network solutions. Migrate network designs from legacy hardware to cutting-edge technologies. Provide support and conduct … testing for customer networks in various environments. Deploy upgrades and fixes to ensure network security and reliability. Collaborate closely with team members to maintain service availability, monitoring, and resolving operational issues. Plan and execute deployment of changes to our platforms, including occasional overnight work with testing teams. ...