11 of 11 Remote Contract Customer Experience Jobs

Description Serve as the subject matter expert within the CX organization partnering with International teams on all areas of customer experience insights by collaborating with internal analytics teams, conducting case reviews, voice of the customer, top contact drivers, pain-points, regulatory reporting and entity specific nuances. Be … responsible for scoping and carrying out continuous CX improvement projects (process/policies/SOPs) and initiatives together with key stakeholders to improve overall customer experience Be accountable for building and maintaining CX processes to a quantifiable operational standard, ensuring customer satisfaction. Adept at using data and … trends and technology into our goals and objectives for client success. Champion change management for process, policies and KBs (SOPs) to our front line CX agents Excellent Project manager and communicator Manage and prioritize a steady stream of content requests from multiple teams with short turnaround time Skills Project management More ❯

Description Serve as the subject matter expert within the CX organization partnering with International teams on all areas of customer experience insights by collaborating with internal analytics teams, conducting case reviews, voice of the customer, top contact drivers, pain-points, regulatory reporting and entity specific nuances. Be … responsible for scoping and carrying out continuous CX improvement projects (process/policies/SOPs) and initiatives together with key stakeholders to improve overall customer experience Be accountable for building and maintaining CX processes to a quantifiable operational standard, ensuring customer satisfaction. Adept at using data and … and Coinbase technology into our goals and objectives for client success. Champion change management for process, policies and KBs (SOPs) to our front line CX agents Excellent Project manager and communicator Manage and prioritize a steady stream of content requests from multiple teams with short turnaround time Skills Project management More ❯

Celon is seeking a dynamic and User focused IT Service Experience Lead to join our growing team on a 6-month fixed-term contract, with an immediate start and the potential to extend. Working as an extension of our clients teams, including some of the UKs largest organisations, this … is a key role focused on engaging IT Users, tracking and measuring their experience, delivering accurate, timely and informative management reports, and driving continuous improvement in IT service delivery. Ensuring Users receive relevant and meaningful support throughout the entire service lifecycle. The ideal candidate will bring a strong technical … and communicating insights clearly and effectively. Key Responsibilities: Lead Service Review: Chair regular internal Service Reviews with departments, as a forum to capture Service Experience and Value of IT, documenting and tracking minutes and actions Measure Experience: Design, analyse and maintain Colleague Experience Surveys to build data More ❯

working closely with internal teams and external partners to ensure that our digital services are effective, accessible, and aligned with user needs. Product Manager – Customer Experience Platform This role will focus on the development and implementation of a new Customer Experience Platform. You will work closely … profile project. Your goal will be to manage the platform's design and delivery, ensuring it enhances user engagement and delivers a seamless, personalised experience across our services. Product Manager – Digital Products Portfolio This role will manage a portfolio of existing digital products, including our disbursement platform, membership platform … of the society we support, this includes all equality characteristics such as age, ethnicity, disability, sexual orientation, gender reassignment, religion or belief. This lived experience from a diverse group of people helps us with all the work that we do and ultimately supports the social care sector to provide More ❯

and senior experts. You should be passionate about frontend development and have a strong understanding of Angular and UI/UX principles. Essential Skills & Experience: Expert-level Angular development (Experience with React, Vue.js, and native JS is a plus) Strong understanding of User Experience (UX) Design Ability … to build and translate wireframes, prototypes, and user interfaces Knowledge of RESTful microservices integration Familiarity with DevOps and CI/CD pipelines Experience developing responsive, accessible, mobile-first web applications SC Clearance is required due to the security needs of our customer Experience working on MOD and More ❯

We have a current opportunity for a Senior Test Engineer on a contract basis. Senior Quality Assurance Engineer Identify any relevant experience you have at Travel companies - where, when and what you did Contract Duration: 12 months Hours: 37.5 per week Rate: £490 (Inside IR35) Location: Manchester Hybrid … Ideal Candidate: Sociable: Comfortable talking with many people Exceptional Testing Knowledge Shift Left Approach Versatile: Can work individually and with a developer API & Backend Experience Intermediate Knowledge: Security and performance testing Key Responsibilities: Embed testing and quality practices in software development Collaborate with the team for an exceptional customer experience Contribute to effective test automation Ensure quality is built into the product Must-Haves: Understanding of various testing types Comfortable communicating across teams and levels Experience in large cross-team projects and collaborative testing API test creation Contract test creation with Pact Flow Influence team on More ❯

and utilities sector, the business plays a vital role in delivering essential services to homes and businesses. With a growing focus on operational efficiency, customer experience, and field force productivity, they are undertaking a large-scale Salesforce Field Service and Workforce Management implementation to transform their mobile engineering … executive leadership. Ensure clear focus on business value, operational performance, and user adoption. Navigate programme risks, dependencies, and governance processes effectively. Key Requirements: Proven experience leading large-scale Salesforce implementation programmes at programme or director level. Deep technical and operational understanding of Salesforce Field Service (FSL) and Workforce Management … ideally focused on remote/mobile engineering environments. Strong background in managing cross-functional business and IT transformation. Excellent communication and leadership skills, with experience reporting into senior executive teams. Desirable Experience: Utilities, energy, infrastructure, or other asset-intensive sector experience. Familiarity with Oracle Fusion ERP. This is More ❯

always on. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. The Site Operations Manager will lead and proactively manage all Spares & Site Operations. What you can expect to be … Management Team, for the proactive management of approved repair agents' suppliers to agreed business outcomes and performance targets. What we are looking for: Strong experience of establishing, developing and leading a sites operations function to achieve agreed business outcomes, performance targets and industry benchmarks. A background of working within … telecoms and experience of remedy and site tracker. Detailed knowledge of the methodologies, processes and capabilities required to deliver best in class technical and business services. Strong experience of managing, motivating, monitoring, and improving performance of contractors and suppliers. Strong experience of building deep, effective relationships and More ❯

always on. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. The Site Operations Manager will lead and proactively manage all Spares & Site Operations. What you can expect to be … Management Team, for the proactive management of approved repair agents' suppliers to agreed business outcomes and performance targets. What we are looking for: Strong experience of establishing, developing and leading a sites operations function to achieve agreed business outcomes, performance targets and industry benchmarks. A background of working within … telecoms and experience of remedy and site tracker. Detailed knowledge of the methodologies, processes and capabilities required to deliver best in class technical and business services. Strong experience of managing, motivating, monitoring, and improving performance of contractors and suppliers. Strong experience of building deep, effective relationships and More ❯

familiarity with Service Management principles. You will play a critical role in designing and implementing innovative solutions that enhance our telecommunications services and improve customer experiences. Key Responsibilities: Design and architect end-to-end OSS/BSS solutions tailored to meet the needs of our telecommunications services. Collaborate with … processes. Develop and implement Service Delivery models that optimize operational efficiency and enhance service quality. Utilize Salesforce tools and features to streamline processes, improve customer interactions, and support sales functions. Provide guidance on best practices for Service Management, leveraging industry standards to enhance service delivery. Lead technical discussions and … fostering a culture of knowledge sharing and continuous improvement. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 10+ years of experience in telecommunications architecture, specifically in OSS/BSS environments. Strong expertise in Salesforce architecture, with demonstrated experience in implementing Salesforce solutions. In-depth More ❯

Location: Hybrid - ideally 3 days office based a week in our Redditch offices (B98 9NR) Daily rate: Up to £450 (dependent on experience) Outside IR35 Duration: 6 months Drive the transformation of our new platform Cxp , designing and developing a cutting-edge product using Angular and .Net microservices. Work … Service (SaaS)) creating and delivering Voice, Digital and Omnichannel solutions. We work in the Channel, partnering with MSPs, Resellers and VARs to deliver exceptional customer experience. You will play a pivotal role in the transformation of our new platform, Cxp. You will be responsible for designing and building the … who are transitioning to our modern technology stack Contribute to the production of accurate technical designs that conform to our target architecture Requirements Strong experience as a Front End Developer or in a similar role Deep understanding of Angular (ideally latest versions 17+) .net8 experience would be advantageous More ❯