17 of 17 Remote/Hybrid Contract Customer Experience Jobs

Product Lead - Billing Migration (Commercial Banking) Location: London or Edinburgh (Hybrid) Contract: Initial 6-month contract IR35: Inside IR35 Rate: Competitive (dependent on experience) The Opportunity We're supporting a leading commercial bank on a large-scale transformation of its billing and charging platform , and we're looking … position where you'll lead the end-to-end migration from Legacy billing systems to a modern, scalable platform , while owning the digital billing experience across customer channels. You'll sit at the intersection of product, technology, and commercial strategy , shaping how the bank charges and serves ...

title: Customer Journey Manager Location : Edinburgh (Hybrid - Office twice a week) Contract Length : 6 months (Potential for extensions) Daily Rate : £475.00 (Umbrella) Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want … hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing ...

Umbrella) Rate: £475 per day (Umbrella) or a PAYE salary of £63,000 per annum + 5% annual bonus Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want to hear from … client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing ...

Technical Support Engineer – Service Management We are looking for a skilled and customer-focused Technical Support Engineer to join our Service Management team. You’ll be at the forefront of customer interaction—delivering exceptional support experiences through a combination of technical expertise, communication, and empathy. Hybrid working Inside … IR35 Experience & Technical Skills 2–4+ years of customer-facing technical support experience Strong understanding of web application architecture Experience with one or more of the following: JavaScript, HTML, CSS, XML Experience with relational databases (e.g. MySQL, MariaDB, Oracle, PostgreSQL) Ability to write or debug ...

measurable commercial outcomes. The Company They are a technology-led business operating in the online travel and insurance space, with a strong focus on customer experience and performance-led growth. The organisation combines a mature digital product with an ambitious optimisation roadmap. Their UK-based digital team plays … ensure data quality and test validity Analyse test results and translate insights into clear recommendations Deliver measurable improvements in conversion rate and user experience Your Skills & Experience Strong experience in CRO engineering or hands-on experimentation roles Proficiency in implementing and managing tests using leading experimentation tools ...

with the world's leading B2C/D2C providers in the retail and consumer products sectors, delivering next-generation Agentic AI and eCommerce solutions. Experience Fluent French speaker (written and spoken) essential Familiarity with customer-facing digital platforms, eCommerce and Agentic AI solutions Working with consultants and stakeholders … Work closely with technical teams, quality assurance team, project managers and product owners to get user stories ready for development Liaise with technical and CX teams and contribute to customer journeys and touchpoint integrations ensuring design concepts can be translated into functioning platforms Qualifications Experience working ...

Senior) is expected to have a deep understanding of front-end technologies such as React JS, HTML, CSS, and JavaScript. They should also have experience collaborating with designers and back-end developers and be able to optimize applications for performance and responsiveness. Your Responsibilities Responsible for the front … native, HTML, CSS and JavaScript under frameworks like React.js aligning with software development standards. Good understanding of DevOps concept and Azure ADB2C. App deployment experience in iOS and Playstore. Understanding of cloud services like API management (APIM), App service and Azure configurations. Collaborating with designers and back-end developers ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join us on an exciting journey as we transform Great Britain's energy system … minds and innovative thinking. As a Senior Product Owner, you will play a pivotal role in enhancing our digital platforms and ensuring a seamless experience for all stakeholders. Your contributions will directly impact our mission to deliver an efficient, transparent, and customer-focused connections process. What ...

science teams in building secure, scalable, and ethical AI systems. This role empowers you to shape end to end AI ecosystems-accelerating delivery, enhancing customer experience, strengthening operational resilience, and driving their journey toward a more intelligent, AI enabled future. Key Responsibilities Define the enterprise AI architecture vision … Architect APIs, microservices, and integration patterns that embed AI capabilities seamlessly into existing workflows and digital products Your Profile Essential Skills/Knowledge/Experience AI Architect: ( Exp Range 7+) Design agentic AI architectures using multi agent orchestration patterns (planner executor, supervisor worker, tool using agents) Define reference architectures ...

transform and modernise their primary revenue source. What you'll do Full ownership of the enterprise architecture strategy for a large-scale transformation of customer, billing and revenue platforms Lead the move away from legacy systems into a modern, cloud-first environment that improves performance, scalability, and customer experience Define the target architecture and set a clear, deliverable roadmap from current state to future state across multiple platforms Drive architecture across core domains including billing, revenue management, customer platforms, and data Work closely with Engineering, Product, Data and Delivery to ensure technology decisions align with ...

keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications … Experience in Cryptography/Information Security ITIL Foundation Batchelor Degree in Computer Science Strong stakeholder management, able to influence and negotiate at all levels Attention to detail and accuracy of work Experienced at making informed decisions, against tight timescales Able to prioritise and manage multiple tasks concurrently Proficient ...

Fully remote 6 month initial Apply today to join a forward-thinking, tech-driven FTSE 100 organisation using data science and AI to enhance customer experience, optimise supply chains and drive sustainable growth. With 40% of sales from sustainable products, this is a company that combines scale, innovation … ideal if you excel at investigating and debugging complex data flows and ML issues in live production environments. We're looking for individuals with: Experience: Proven background as a Machine Learning Engineer. Technical Skills: Strong in SQL and Python (Pandas, Scikit-learn, Jupyter, Matplotlib). Data transformation & manipulation : experience ...

this opportunity will include: Provide data analysis to enable the influencing of Regional Management teams across the delivery organisation to drive an improvement in customer experience across all performance measures Inputting into the design and roll out of performance strategies by effectively using data to ensure the successful … tables, calculated fields, Power Query, Macros and VBA Exceptional communication skills with the ability to build strong and trusting relationships across all organisational levels Experience within an analytical role with management of high volume of information Strong analytical skills that make you comfortable handling large amounts of data ...

looking for a highly experienced Senior Service Designer to join their team and play a key role in shaping seamless, end-to-end customer experiences within the telecommunications space. This is an opportunity to work on complex, large-scale services spanning both fixed and mobile connectivity. Key Responsibilities Lead … complex technical and business requirements into intuitive, user-centred service experiences Collaborate closely with cross-functional teams including product, engineering, and network specialists Map customer journeys, identify pain points, and drive continuous service improvement Facilitate workshops and stakeholder sessions to align on service vision and outcomes Ensure service design ...

looking for a highly experienced Senior Service Designer to join their team and play a key role in shaping seamless, end-to-end customer experiences within the telecommunications space click apply for full job details ...

utilities industry? If so, we have the perfect opportunity for you! About Us: At our organization, we're committed to leveraging data to enhance customer experiences and drive innovation in the utilities sector. We believe in the power of data to inform decisions and create impactful solutions. Join … Stakeholder Engagement: - Build strong relationships with stakeholders, facilitating open communication and collaboration. - Provide informed feedback to promote understanding and decision-making. Who You Are: Experience: You bring a solid background in product management, ideally in a data-centric role within a complex organization. Skills: You have excellent leadership, communication ...

Content/Conversational Designer: Agentic experience Design Location: London Contract Length: 6 months Working Pattern: Hybrid - 2 days per week in the office. Via Umbrella company Are you ready to take your content design skills to the next level? Our client, a leading player in the banking industry … seeking a passionate and innovative Content Designer to join their team for a 6-month temporary contract. This is your chance to shape customer-first experiences in the exciting realm of Conversational Banking! What You'll Do: As an agentic Content Designer, you will: Collaborate with a dynamic cross ...