18 of 18 Remote Contract Customer Service Jobs

Role: Service Desk Analyst Location: Birmingham Rate: 120 - 140 p/d Duration: 3 Months initial contract Hays Technology is looking for a service desk analyst to join an exciting client's team. You will be responsible for delivering high-quality technical support to staff across a diverse range of services and locations. This role will handle incoming … support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base. What you will be doing: Act as the first point of contact for IT-related queries via phone, email, and ticketing system. Accurately log, categorise, and prioritise incidents and service requests. Troubleshoot and resolve issues related to hardware, software … IT Operations in developing and maintaining a user-friendly IT knowledge base. Identify recurring issues and contribute to root cause analysis and problem management. Recommend and implement improvements to service desk processes and documentation. Review customer feedback and ticket data to identify trends and improvement opportunities. Maintain accurate asset and configuration records. Collaborate with other IT teams and More ❯

Service Delivery Coordinator- Hybrid- £20.00 an hour About the roleAs a Service Delivery Coordinator, you will be working with the network expansion team on a specific project. You will be contacting B2B customers and trying to arrange for them to have their existing kit replaced. Tell me more, tell me more Our client is currently looking for a … you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours)Must Haves: Experience working in a B2B environment. Experience of customer service and coordination. Customer support experience Able to work alone and take initiative Able to speak with people and liaise. What's in it for you? - Our More ❯

Location: Leicestershire Duration: Until February initially with possible extensions Hybrid working - 4 days a week on site in Melton Leicestershire Responsibilities include: • Providing technical support to end users via Service Desk software• Managing incidents, service requests, and infrastructure works• Supporting ICT projects and contributing to service improvements• Maintaining ICT assets and documentation• Ensuring high standards of customer service and technical delivery• Collaborating with third-party suppliers and internal teams• Upholding security standards and ICT policies Requirements: • Proven experience in 1st and 2nd line support within a multi-site organisation• Strong technical knowledge of Microsoft technologies (Windows 10/11, Active Directory, Exchange, SCCM, etc.)• Familiarity with ITIL service management principles and Service Desk More ❯

currently in the midst of an exciting growth phase and require a Technical Copywriter to support on a range of projects. Job Purpose CX Comms Review and edit existing customer comms in Salesforce ensuring they are aligned with the brand, user-friendly, and up-to-date. Write engaging copy for new customer comms (e.g. service updates, product … launches, customer journeys) as needed for both email and SMS. Support and maintain the crisis communication templates and support with creating urgent comms for the Customer Service team, ensuring tone, clarity, and consistency. Create social media captions and comment response templates. Provide copywriting support for adhoc projects and campaigns, ensuring messaging resonates with both internal stakeholders and More ❯

projects, ideally within regulated or large-scale environments. - Strong knowledge of Cyber Essentials (and plus), cloud security (AWS, Azure, OCI), and SaaS security best practices. - A strong commitment to customer service and overall service excellence. - A willingness to learn and develop a broad skillset as may be required. - A thorough and organised approach with the ability to … and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours More ❯

We are looking for Service Desk Analysts to join the successful IT support team within the NatWest Group providing 1st line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. You'll … issues using your problem-solving skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working to KPI's is an advantage - Knowledge of Windows More ❯

Orthopaedics, Sports Medicine, ENT and Advanced Wound Management. Job overview Outside Remote Daily rate negotiable Working as part of a team and reporting to the Director of HR Technology Service Delivery and Global HCM Product Owner, this role will be responsible for providing excellent customer service and performing Key HR deliverables related to Workday HCM and all … core processes. With a customer-focused and professional manner, this role will be the first point of contact for HR Tech queries from our customer base comprising employees & managers at all levels and from all areas of the business. Duties will include delivering Workday enhancements under appropriate Change Management practices, small projects, educating our people on the use … processes. Having excellent organizational and administrative skills this person will manage different initiatives, including HR Projects, assuming the role of Functional lead and supporting hypercare activities Execution of HCM Service Delivery Deliver, support, and maintain HCM initiatives, including the implementation of the HR Projects First point of contact to our HR stakeholders and customer base for HCM queries More ❯

administration. Solid understanding of networking - TCP/IP, routers, switches, Wi-Fi configuration. Hands-on experience with device builds, troubleshooting, and deployment projects. Excellent communication skills and a strong customer service focus. Flexible, proactive approach to travel and working hours. Full clean UK driving licence required. What's on Offer All travel expenses covered Opportunity to work on More ❯

administration. Solid understanding of networking - TCP/IP, routers, switches, Wi-Fi configuration. Hands-on experience with device builds, troubleshooting, and deployment projects. Excellent communication skills and a strong customer service focus. Flexible, proactive approach to travel and working hours. Full clean UK driving licence required. What's on Offer All travel expenses covered Opportunity to work on More ❯

needs. The role requires analytical skills and the ability to guide and advise on business intelligence and information management. We are seeking excellent communication skills and a focus on customer service is essential, as are an aptitude for problem solving and attention to detail. Previous experience of assessing information and data from multiple sources and determining the integrity … Reliable, approachable and able to demonstrate empathy and an open communication style to all colleagues Discreet, confidential and able to concentrate in a busy work environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made … to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Northamptonshire Healthcare Foundation Trust Address St Mary's Hospital London Road Kettering NN15 7PW Employer's website https://www.nhft.nhs.uk/ More ❯

Hybrid 1/2 days on site per week You will work with a small team of systems professionals to provide a shared service to business units hosted on the iTrent platform. You will collaborate closely with key stakeholders to ensure alignment with business objectives. This role offers an office-based working arrangement with the ability to work … to extend) Experience in Business Issue analysis, solution identification, balance scorecards, Business Cases & Requirements is essential, as is experience of working with Agile Delivery Methods. You will be providing customer service to our key stakeholders (HR and payroll teams), supporting with business-as-usual systems operation and helping maintain/develop new system features. We are championing a … including process and user journey mapping, writing use cases and data modelling Effective communication and strong stakeholder management skills Problem-solver who is comfortable working with technology specialists and customer-focused and pragmatic in their approach to delivery Passionate about improving performance in the sector through smart infrastructure and digital transformation of operations What you need to do now More ❯

structure Demonstrate examples of working in similar successful positions previously Be highly collaborative with the wider delivery team, management structure and business leaders. Demonstrate a very high level of customer service and stakeholder management expertise, ensuring Project Stakeholders are kept updated throughout the Project duration Demonstrate commercial awareness and the ability to negotiate with our supplier to ensure … they provide the best balance of quality, service and price Be an excellent communicator with the ability to delivery clear and concise updates to stakeholders, including senior stakeholders within our Business Desirable Experience: IT knowledge, previous experience of delivering projects involving the following technologies, although not essential, is advantageous for the role: Microsoft cloud-based technologies (e.g. M365, Azure More ❯

ASAP. IR35 Status: Outside IR35 Rate: Negotiable Location: Hybrid - West London Duration: Initial 6 Months Essential Requirements: 5+ years of hands-on experience implementing and customizing Microsoft Dynamics 365 Customer Engagement (CE) solutions. Proven ability to design, develop, and deploy plugins, custom workflows, Power Automate flows, and integrations using the Power Platform and Azure services. Strong experience with Sales … Marketing, and Customer Service modules, including configuration, customization, and data model understanding. Desirable - Industry Background: Previous consulting experience within technology, SaaS, or software development organizations Certifications: Relevant Microsoft certifications (e.g., MB-910, MB-210, PL-400, or PL-600) preferred. If you are interested, please apply with your most up to date CV. More ❯

moves, server based computing and desktop transformation technologies such as VDI and application virtualisation. The Technical Architect also applies functional knowledge and technical expertise to design systems that support customer needs. Key responsibilities include: To be responsible and accountable for the design of an integrated technical solution across all streams of a project or small programme To understand the … of standards. Key Skills, Qualifications and Experience Current and active SC Clearance Excellent communication skills, including presentation experience. Exceptional writing skills, including documenting solution architectures and support information. Strong customer service focus and attention to detail. Ability to travel once or twice a month Demonstrable experience reviewing and creating design documents as a subject matter expert for infrastructure More ❯

moves, server based computing and desktop transformation technologies such as VDI and application virtualisation. The Technical Architect also applies functional knowledge and technical expertise to design systems that support customer needs. Key responsibilities include: To be responsible and accountable for the design of an integrated technical solution across all streams of a project or small programme To understand the … of standards. Key Skills, Qualifications and Experience Current and active SC Clearance Excellent communication skills, including presentation experience. Exceptional writing skills, including documenting solution architectures and support information. Strong customer service focus and attention to detail. Ability to travel once or twice a month Demonstrable experience reviewing and creating design documents as a subject matter expert for infrastructure More ❯

capabilities D365 CE functional areas is required to work for a leading London University on a 12 month contract. The D365 CE Functional Consultant will support a key student customer service project and will be task with providing hands on functional experience in D365 CE configuration, standard customisation, standard workflows, dashboards, forms, views and standard reports development. D365 More ❯

The role of the National IT Technician is to focus on IT operational stability and performance whilst adhering to IT industry best practices whilst providing the best possible customer service. As a Technician in NIT Stores, you will manage the day-to-day delivery of multiple IT services, and oversee the assigned incidents, requests, problems and deployments efficiently and … Your New Role The duties of the National IT Technician are as follows: Assisting the operational business with program testing for new versions of existing programs Liaising with external service providers, internal and external auditors and external bodies Provide first level IT support to the operational business Maintaining an appropriate incident log to administer user requirements, open issues and … archived properly and arranges its disposal at the end of the archive period Monitors compliance of SLA’s and deadlines About You Experience within an IT role within a Service Desk environment Strong communication skills and the ability to explain technical issues in rudimentary terms Vast experience of IT troubleshooting Working knowledge with IT hardware Ability to work independently More ❯

If you've have a solid understanding of the importance of correct and concise product data and the impact it can have on our customer's purchasing decisions, you'll understand why this role matters. The Role: We're looking for a Product Data Manager for a 12-month fixed term contract to lead the co-ordination side of … making sure everything runs smoothly from onboarded product data to existing product data and beyond. This isn't admin. It's about enabling smarter decisions, smoother operations, and better customer experiences. If you're a people-first leader who loves process improvement, data integrity, and making things work better - this could be your next move. What you'll actually … s what we'll see Ensuring our suppliers are accountable for ensuring we hold with clean and compliant data. Your team is engaged, efficient, and delivering high standards of customer service. Stakeholders trust the data - and trust you to keep it that way. Projects land smoothly, with the right data in the right place at the right time. You More ❯