1 to 25 of 30 Remote/Hybrid Contract Customer Service Jobs

Service Assurance Analyst Service Assurance Lead, Service Design, Service Transition, Service Operations, SLA, Service Level Agreements, Digital Services, Service Acceptance Criteria, PRISM Governance, Continuous Service Improvement Plans (CSIP), ITIL Framework, Third-party Management Daily Rate: £400-£475 (via Umbrella) Contract Duration … months initial 3 days per week on-site in Warrington, 2 WFH We are seeking a Service Assurance Analyst to join our team on a contract basis. The role involves contributing to various stages of service design, transition, and operations, ensuring that service level agreements (SLAs ...

Service Delivery Manager (SC Cleared) ITIL V3 – ITIL V4 Leeds (Hybrid) 6 Month Contract to £425-£450/day (Inside IR35) Service Delivery Manager needed with SC Security Clearance preferred , Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. 6 Month Contract … call rota for Major Incident Management. A chance to work with a leading global IT and Digital transformation business specialising in Government projects: Experienced Service Delivery Manager/Service Management role Service Management expert across Incident, Problem, Change, Risk, Service Performance & Reporting, Service Level Management ...

Business Analyst | Customer Journey Analysis | Berkshire | Hybrid | £750/day (Inside IR35) | 12 Months Contract | Our client is seeking an experienced Business Analyst with experience in supporting digital and AI enabled customer service solutions, including assisted service or self-service functions. Required Key Skills & Experience … Proven experience as a Senior Business Analyst supporting large-scale transformation programmes within customer service, contact centre, or customer operations environments. Strong background in customer journey analysis, process re-engineering, and target operating model design. Experience working with CRM and contact centre platforms, ideally Salesforce ...

SERVICE TRANSITION LEAD 12-MONTH CONTRACT NEWCASTLE - HYBRID WORKING £490.00/DAY/INSIDE Your new role A long-term contract opportunity for an experienced Service Transition Lead who will take responsibility for the Service Transition framework, creating operating models, risk management, developing required processes, and managing … acceptance criteria needed to ensure effective and efficient service setup and change. What you'll need to succeed Key areas of responsibility include;* Manage and improve the Service Transition framework, including documentation, RACI and processes* Work with Service Delivery teams to develop and mature Service Transition ...

Support the business units with their use of the IT systems Behave with all clients (both internal and external) fairly and ethically with excellent customer service Take ownership of issues and provide updates to users on outstanding issues. Ensure up to date records are maintained at all times … systems Interpret instructions and issues arising, and then implement actions according to policies and procedures Providing escalation support to the IT Service Desk Ensuring all changes to production services are subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause ...

FRENCH SELECTION (FS) French speaking Customer Support Location: remote UK (home-based in the UK) Occasional visits to the office in Cambridge at own cost, so ideally based in the East & South East of England, London areas, or the Midlands (East Midlands preferably) i.e. not too far from Cambridge. … Duties: You will be responsible for the smooth system upgrade process in Europe by replacing all customers' old units as they reach obsolescence, minimising customer disruption, maintaining retention targets, and keeping the team leader updated on progress The Role: - Verifying booking details with customers and scheduling upgrade appointments - Recording ...

FRENCH SELECTION (FS) French speaking Customer Support Location: remote UK (home-based in the UK) Occasional visits to the office in Cambridge at own cost, so ideally based in the East & South East of England, London areas, or the Midlands (East Midlands preferably) i.e. not too far from Cambridge. … Duties: You will be responsible for the smooth system upgrade process in Europe by replacing all customers' old units as they reach obsolescence, minimising customer disruption, maintaining retention targets, and keeping the team leader updated on progress The Role: - Verifying booking details with customers and scheduling upgrade appointments - Recording ...

skilled Dynamics 365 Contact Centre Telephony Consultant to design, implement, and support enterprise-grade contact centre solutions. The role focuses on delivering seamless customer experiences using Dynamics 365, Omnichannel, telephony integrations, and AI-driven conversational solutions. What's on offer: Salary: £579 per day, Inside IR35 *negotiable based … with the rate you require Hybrid working Contract type: Contract Monday - Friday About the role: Based in Lincolnshire (Hybrid): Configure and customise Dynamics 365 Customer Service/Contact Centre Design and manage case routing, queues, workstreams, and agent experiences Design and implement call flows, IVR menus, and DTMF ...

holistic view of the entire organisation, identifying where AI can drive measurable efficiency gains and improved outcomes across Marketing, Finance, HR, Actuarial and Customer Service functions. This is not a theoretical strategy role. The organisation requires someone with a demonstrable track record of implementing practical, quick … opportunity roadmap with clear ROI - Deliver measurable 'quick wins' within the first 90 days - Introduce AI-enabled efficiencies across Marketing, Finance, HR, Actuarial and Customer Service - Develop responsible AI governance guidelines aligned to regulatory requirements - Upskill leadership and departmental teams in effective AI usage - Run workshops to demonstrate ...

holistic view of the entire organisation, identifying where AI can drive measurable efficiency gains and improved outcomes across Marketing, Finance, HR, Actuarial and Customer Service functions. This is not a theoretical strategy role. The organisation requires someone with a demonstrable track record of implementing practical, quick … opportunity roadmap with clear ROI - Deliver measurable 'quick wins' within the first 90 days - Introduce AI-enabled efficiencies across Marketing, Finance, HR, Actuarial and Customer Service - Develop responsible AI governance guidelines aligned to regulatory requirements - Upskill leadership and departmental teams in effective AI usage - Run workshops to demonstrate ...

proud to support a global leader in Digital Services to recruit a Contracts Administrator. Job Role The Co-ordination team is the front-line customer interface for the Customer Services Field Service Department and plays a key role in ensuring contractual service obligations … well as providing immediate response service to customers with projects, breakdowns, repair and other service requirements. The role is responsible for: Order Processing for all service contracts. Renewal and Service Credit Quotations for all CS Contracts. Commercial activities inclusive of payment terms reviews, invoice queries & credit ...

plan, prioritise, self-manage but also work as part of a team and communicate effectively Strong communication skills and the ability to deliver excellent customer service with strong customer focus. Ability to listen and interpret requirements then convert them to a viable solution Strong team player, used … development Leading on robust change and release management, including moving developments between environments and promotion of development to production environments, including documentation handover to service management and support colleagues Contributing to internal and external technical governance, change governance and project governance Assisting project management colleagues with project progress reporting ...

Title: Senior Principal Consultant Solution Architect - Service Now Job Type: Contract (Inside IR35) Duration: 6 months Work model: Remote Job Summary: In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams Responsibilities Provides technical leadership … experiences gained across the practice. Qualifications we seek in you! Minimum Qualifications/Skills Certified System Administrator (CSA) with two mainline certifications, such as customer service management (CSM). Experience on other modules like human resources service delivery (HRSD), IT service management (ITSM), governance, risk ...

Dynamics 365 CE Techno Functional Consultant - OUTSIDE IR35 - 100% Remote Role Overview We are seeking an experienced Dynamics 365 Customer Engagement (CE) Functional Consultant with strong capability in Field Service and the ability to design and build Power BI reports and dashboards .This role is ideal for someone … platform. You’ll be the main functional SME in front of clients, shaping solutions and guiding successful delivery. Key Responsibilities Dynamics 365 CE & Field Service Lead requirements-gathering workshops with customers to understand business processes, pain points, and objectives. Translate business needs into functional designs, solution blueprints, and configuration ...

Line Support Analyst/Service Desk Analyst - Contract Contract to end-March 2027 (circa 12 months) Glasgow - Hybrid Working Up to £175 per day (Inside IR35 - working via an Umbrella Company) A well-known Public Sector organisation in Glasgow has just released a new 1st Line Support Analyst Contract … role to join their team on a Contract through until the end of March 2027 . With their current Service Desk a little stretched, they're looking for someone who is available now/at short notice , who can hit the ground running & quickly fit into their team. ...

with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support … Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line/Service Desk Support – in a Windows/Microsoft environment. Windows 10/Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony ...

dealing with queries on systems, tools and reporting topics alongside colleagues. Use evidence-based approaches to prioritise problem resolution Ensuring queries are resolved within service level agreements (SLAs). 2. Process Improvement and Feedback Being a point of contact and supporting changes in process, system upgrade testing and legislation … Conducting investigations into data queries and or issues that arise by completing analysis into the root cause and proactively problem solving. Ensuring that the customer is at the heart of everything we do. Use evidence-based approaches to prioritise problem resolution to support identification of wider or themed based ...

into functional designs. Excellent communication and stakeholder management capabilities. Preferred Experience in global rollouts, template design, or large transformation projects. Exposure to SAP CS (Customer Service) or SAP LE TRA. Experience working in regulated industries (pharma, life sciences). Personal Besides the professional qualifications of the candidates … place great importance in addition to various forms personality profile. These include: High analytical skills A high degree of initiative and flexibility High customer orientation High quality awareness Excellent verbal and written communication skills Key Responsibilities: Lead end to end O2C design includes sales orders, quotations, contracts, deliveries, billing ...

design, build, and rollout new products Overseeing all stages of product development, from initial concept to product release Conducting market research to identify customer needs and market trends Collaborating with various stakeholders, including marketing teams, to develop effective go-to-market strategies Defining and monitoring key performance indicators … evaluate the product's success Resolving any issues that arise during the product development process Coordinating with the sales and customer service teams to ensure the product meets customer expectations Regularly reviewing and updating the product portfolio to ensure it remains competitive Soft skills/People skills ...

Line Support Engineer –Hybrid - Bristol VIQU have been approached by a customer requiring a 1st Line Support contractor to provide BAU support working to triage 1st line incidents. You will be required to support a team triaging a backlog of tickets. The successful 1st Line Support will have solid … previous experience in IT Support and will be committed to delivering excellent customer service. Key skills & responsibilities for the First Line Support: Triaging incidents relating to an IT application. Experience supporting client facing software would be beneficial Supporting face to face IT Support with internal users Excellent customer ...

earn some extra or temporary income, this opportunity is open to you. Our members include professionals working across administration, management, social care, sales, HR, customer service, tech, marketing, advertising, driving, security, data entry, council roles, farming, finance, retail, recruitment and the NHS. It’s also popular with retired ...

session/context handling. Provide expert guidance on solution design, scalability, failover, and user experience. Person Specification Must Have: Proven experience with Dynamics 365 Customer Service/Contact Centre . Strong knowledge of contact centre telephony concepts, including IVR, call routing, and DTMF . Hands-on experience with ...

data using third party tools such as Excel Data imports/exports Running scripts Liaison with customers relating to data issues Creating KPI and customer reports Client reviews and planning Ad hoc data changes Requirements: Excellent MS Excel experience Strong data input skills High levels of accuracy and attention … detail Administration experience Excellent communication and customer service skills Able to work to deadlines Professional telephone manner BUPA and Pension after successful completion of probationary period Hybrid WFH Available after successful completion of probationary period Apply today with your CV for this fantastic role ...

improve future registration processes. Archive registration data in line with policy requirements. Experience needed: Experience in event registration or event technology roles. Strong customer service skills and confidence managing multiple stakeholders. Excellent attention to detail and a high level of accuracy with data. Proficiency with registration platforms (Cvent ...

improve future registration processes. Archive registration data in line with policy requirements. Experience needed: Experience in event registration or event technology roles. Strong customer service skills and confidence managing multiple stakeholders. Excellent attention to detail and a high level of accuracy with data. Proficiency with registration platforms (Cvent ...