15 of 15 Remote/Hybrid Contract Customer Service Jobs

Functional Consultant Location: Remote Contract: 6-12 Months (Potential Extension) Rate: £625 per day Inside IR35 Overview We are seeking an experienced Dynamics 365 Customer Engagement (CE) Functional Consultant to support the design, configuration, and delivery of enterprise-scale CRM and customer service solutions. The successful candidate … will bring a combination of strong Dynamics 365 functional consulting expertise and a solid understanding of customer service operations, contact centre technologies, omnichannel engagement, and AI-driven customer experience solutions. You will play a key role in translating business requirements into scalable Dynamics 365 solutions while supporting ...

Willmott Dixon is looking for a customer-focused and proactive Service Desk Analyst to join the IT team on a 12 month fixed term contract. This is an exciting opportunity to play a key role in delivering a professional, responsive, and high-quality IT support service … City and remote working. You'll be the first point of contact for colleagues seeking IT support. You'll provide assistance through telephone, self-service, chat, and email channels, helping to ensure a seamless technology experience across the organisation. If you're passionate about technology, enjoy problem-solving ...

Customer Support Manager - 10 Month FTC Farnborough | Hybrid | £35,000-£38,000 | Immediate Start Are you an experienced Customer Support Manager looking for your next opportunity We're recruiting for a 10-month maternity cover contract with an established business based in Farnborough. This is a varied, hands … role combining customer support, team management, sales administration and supplier coordination. An immediate start is essential to allow for a full handover with the current manager. What you'll be doing: Managing a busy B2B customer support inbox Acting as a key point of contact for customers ...

Customer Services Support Advisor - Supply Chain/Logistics My global technology company is looking for a Support Advisorto join their busy Direct To Consumer Support Team. The role is dedicated to supporting the Customer Service team by addressing and resolving queries directed to the Operations Team. This … role is pivotal in maintaining high levels of customer satisfaction by efficiently handling delivery-related inquiries and issues. Key responsibilities include: Proactively identifying and solving problems to enhance service delivery. Collaborating with internal and external stakeholders to address challenges and optimize operational processes. This role demands strong problem ...

Reporting To: Operations Manager Job Overview We are seeking an experienced Contact Centre Team Leader to lead, coach, and develop a team of customer service advisors within a high-volume contact centre environment. You will be responsible for driving team performance, achieving service level agreements (SLAs), improving … customer outcomes, and supporting operational excellence through effective people management and coaching. Key Responsibilities Lead, motivate, and manage a team within a contact centre environment. Monitor performance against SLA, productivity, quality, and customer service targets. Conduct regular 1-2-1s, coaching sessions, performance reviews, and development ...

week, 1-hour unpaid lunch) - Rolling shifts About the Role Are you an organised multi-tasker with a passion for problem-solving and great customer service? Join our Service Operations Centre (SOC) as a System Coordinator and play a key role in supporting the rapid growth … Electric Vehicle Infrastructure (EVCI)! In this fast-paced position, youll act as the central hub for our EV clients and field service engineersmanaging live faults, prioritising workloads, and ensuring issues are resolved swiftly within SLA targets. Key Responsibilities Engineer Scheduling: Triage incoming EV infrastructure faults, dispatch field engineers ...

within a Government or Public Sector organisation. The successful candidate will develop, configure, and enhance Microsoft Power Platform solutions, enabling the modernisation of citizen, customer, and case management services. Working within an agile, multidisciplinary delivery team, the developer will contribute to the design, build, testing, and deployment of scalable … solutions using Dynamics 365 Customer Engagement and the wider Microsoft Power Platform ecosystem. Key Responsibilities Develop and configure solutions Support the migration and transformation of Legacy CRM and case management platforms into modern cloud-based solutions. Build and maintain integrations with internal and external systems using APIs, Azure services ...

activities. Support the organisation and execution of partner events, partner connects, and virtual campaigns. Experience Requirements: Professional experience in sales support, channel operations, administration, customer service, marketing, or a related business function. Bachelor's degree in business administration, Marketing, Communications, or a related discipline preferred Previous internship … written and verbal communication skills with confidence. Proficient in Microsoft Office applications, particularly Excel, PowerPoint, Teams, and Outlook. Strong analytical and reporting capabilities. Strong customer service orientation and commitment to delivering a positive partner experience. Experience working with SFDC, partner portals, or business reporting tools is desirable. Additional ...

Title: Service Desk Analyst Location: Chester UK (Hybrid) Employment type: Contract Inside Ir35 JD for the role: Note: The client is looking for someone who can speak both English and German fluently. Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk … Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution ...

meetings, presentations and business-critical events. Deliver desk-side, remote and walk-up IT support, ensuring a positive end-user experience. Manage incidents and service requests through an ITSM platform, taking ownership through to resolution. Configure, deploy and maintain end-user devices, supporting onboarding, offboarding and hardware refresh activities. … Identify recurring technical issues and contribute to problem management and service improvements. Work collaboratively with infrastructure, security and other technical teams to resolve complex issues. Support Digital Employee Experience initiatives, helping improve the reliability, usability and performance of workplace technology. Essential Skills & Experience Previous experience in a 1st/ ...

with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support … Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line/Service Desk Support – in a Windows/Microsoft environment. Windows 10/Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony ...

Start: Urgent requirement Role Overview We are urgently seeking an experienced Senior Technical Consultant with strong ServiceNow expertise to support a project across IT Service Management (ITSM) and Customer Service Management (CSM). The ideal candidate will have extensive hands-on experience with ServiceNow, particularly the Automated ...

Description Reporting to the Security Engineering Team Lead, you will provide hands on application security engineering for the Customer B2C and Connected Mobility domains during a 12 month cover period. You will work with product teams, engineers and architects to identify and reduce security risk throughout design, development, testing … work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ...

umbrella engagement only and will be onsite working 4 days per week (1 day remote working). As part of the IT Service Desk you will act as the primary point of contact for the UK offices, supporting the critical technology and systems that drive the business (including … limited to Point of Sale (POS) transactions, CRM systems, and consumer-engagement platforms. In this role delivering exceptional customer service is a must, you will manage incidents against defined SLAs, and help triage IT issues. Using ServiceNOW you will work alongside the 2nd line team, proactively monitor systems ...

will work across the full project lifecycle, supporting new developments, aircraft build and delivery activities, modifications and the needs of an active in-service fleet. The role would suit someone with project or programme management experience gained within an engineering environment. Applications are welcomed from candidates at an earlier … activities in line with programme schedules, budgets and time, cost and quality objectives. Coordinate cross-functional teams across Engineering, Chief Engineering, Manufacturing, Procurement and Customer Services. Manage relationships and activities involving external Landing Gear and Fuel System suppliers. Establish and maintain effective project management processes. Facilitate meetings, coordinate stakeholders ...