1 to 25 of 46 Remote Contract Customer Service Jobs

Job summary Midlands and Lancashire CSU provides a highly regarded IT Service Desk. Within our teams in Cheshire, Midlands and Lancashire, our experienced Service Desk staff answer thousands of requests for help every day. Our Service Desk is used by NHS organisations (ICB's, Acute and Community Trusts), GP practices, and many non-NHS clients in Local … Authorities and pharmacies. We are looking for highly motivated and capable individuals to join our team as Service Desk Analysts. The team provides 1st line support as our first point of contact for users via telephone, email and self-service portal, therefore strong communication skills are essential. This hybrid role requires a mix of mandatory onsite working and … us to deliver support to the NHS and improve people's care. Main duties of the job We are looking for team players with a confident telephone manner, excellent customer service skills, and the ability to deliver a high quality customer-focused professional service. The post holder will be required to meet objectives within a timely manner More ❯

performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the day-to-day operations, the individual demonstrates proficiency in ChatOps through Slack by creating channels, coordinating resources, and engaging with customers. … This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and directing them to standard operating procedures (SOPs) or Runbooks to resolve their issues. What we … re looking for: Chat-Ops experience (Slack) - Creating channels/coordinating resources/engaging customers primarily through the Slack Customer service - working with customer service reps to high level engineers ServiceNow Confluence/JIRA IP knowledge - subnetting and general IP concepts like subnetting etc. Light Active Directory experience Basic security experience - helping with password unlocks/ More ❯

Our client is looking to recruit several Customer Service Advisors to join a friendly team within a well-established company. We are seeking motivated & driven candidates who want to learn new skills and gain new experiences to progress within their career. Are you someone that has a wealth of life experience which could help you navigate challenging situations … a family, or the life skills you've built up from years of building relationships with those around you. If so, you have transferrable skills to success in a Customer Service Technical role. You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple … router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. We understand that life never stands still, and like most roles, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can More ❯

Project Manager £292.54 - £400 per day Morson are currently recruiting for a Service Delivery Manager to support one of our clients providing sonar services to international navies. The support services provides both a UK and in country support infrastructure built around project leadership, technical services, obsolescence management and technical services. We are looking for either a service delivery … can offer the role at a rate of £292.94 per day PAYE or £400 per day Umbrella. Key Responsibilities Responsible for delivering on time, cost and quality Achieve successful service delivery - SLA achievement and high levels of customer satisfaction Define the Service or Support solution in accordance with customer requirements. Prepare price and proposal documentation and … is to be completed in accordance with the Thales Integrated Business Planning process Have a good understanding of the Integrated Logistic Support function in order to ensure that all customer feedback is used to optimise all product articles and services Monitor overall performance of services, identifying areas for service expansion or product enhancement Ensure operations teams are aware More ❯

Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: £16.25 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week, rotating shifts including weekends (on a rota) Start: ASAP Are you an experienced IT support professional looking to be part of a dynamic, project-focused environment? We … are recruiting for a Service Desk Analyst to join a busy team based in Peterborough on a hybrid basis. This is a fantastic opportunity to gain hands-on experience in both 1st and 2nd line support, with exposure to desktop builds and further progression opportunities. What You'll Be Doing: Providing 1st and 2nd line technical support to internal … users, including international teams Managing and resolving a wide range of IT issues through the service desk system Building and configuring desktops and other hardware as part of project rollouts Working to SLAs and escalating more complex issues where necessary Delivering excellent customer service with clear communication and follow-up Supporting a hybrid environment including Windows and More ❯

Dynamics 365 with other systems to ensure smooth data flow and automation Customise and configure applications to meet evolving business needs Support and troubleshoot existing systems aligned with ITIL service management Participate in Agile ceremonies (sprint planning, stand-ups, retrospectives) Clearly communicate technical concepts to both technical and non-technical stakeholders Required Skills & Experience: Strong experience with Dynamics … Customer Service, Sales, Marketing) Proficient in Power Platform (Power Apps, Power Automate, Power Pages) Solid background in C# .NET, JavaScript, HTML, SQL Experience managing large-scale Dataverse instances Familiarity with Azure Services and DevOps practices Expertise in tools such as XRM Toolbox Desirable: Experience with Omnichannel for Customer Service Familiarity with Microsoft Field Service & IoT More ❯

Dynamics 365 with other systems to ensure smooth data flow and automation Customise and configure applications to meet evolving business needs Support and troubleshoot existing systems aligned with ITIL service management Participate in Agile ceremonies (sprint planning, stand-ups, retrospectives) Clearly communicate technical concepts to both technical and non-technical stakeholders Required Skills & Experience: Strong experience with Dynamics … Customer Service, Sales, Marketing) Proficient in Power Platform (Power Apps, Power Automate, Power Pages) Solid background in C# .NET, JavaScript, HTML, SQL Experience managing large-scale Dataverse instances Familiarity with Azure Services and DevOps practices Expertise in tools such as XRM Toolbox Desirable: Experience with Omnichannel for Customer Service Familiarity with Microsoft Field Service & IoT More ❯

Business Units' requirements as appropriate Support the business units with their use of the IT systems Behave with all clients (both internal and external) fairly and ethically with excellent customer service Take ownership of issues and provide updates to users on outstanding issues. Ensure up to date records are maintained at all times on the Group and Company … systems Interpret instructions and issues arising, and then implement actions according to policies and procedures Providing escalation support to the Group IT Service Desk Ensuring all changes to production services are subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct … and alerting. Demonstrate examples of similar successful positions in the past. Be highly collaborative with the current team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to the customer issues. Worked in the insurance or financial services sector previously. Demonstrate a 'Can-Do' attitude. Be an excellent all-round communicator More ❯

variety of queries related to their accounts. Your responsibilities will include: Daily Case Management: Handle a set number of cases allocated to you each day, ensuring timely resolution of customer inquiries. Customer Support: Provide exceptional service by addressing customer queries with attention to detail and professionalism. System-Based Tasks: Engage predominantly in system-based tasks with … a focus on maintaining accurate records and data management. Outbound Calls: Conduct outbound calls as necessary to resolve customer issues and provide updates. Target Achievement: Work diligently to meet set targets while maintaining the highest standards of service. What We're Looking For: To thrive in this role, you should possess: Strong IT Skills: Proficient in using various computer … systems and software applications. Attention to Detail: A meticulous approach to work, ensuring all tasks are completed accurately. Target-Driven Mindset: A commitment to achieving goals and improving service efficiency. Excellent Communication Skills: Ability to convey information clearly and effectively, both verbally and in writing. Why Join Us? Professional Growth: Gain valuable experience in a reputable financial institution and More ❯

bright, enthusiastic Computer Science Graduates who have a real passion for IT & Tech. Basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent Customer Service skills. Candidates who can demonstrate a Computer Science/IT Degree background alongside previous Customer Service type employment would be encouraged to apply. Comprehensive Training More ❯

bright, enthusiastic Computer Science Graduates who have a real passion for IT & Tech. Basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent Customer Service skills. Candidates who can demonstrate a Computer Science/IT Degree background alongside previous Customer Service type employment would be encouraged to apply. Comprehensive Training More ❯

a 12 month initial contract, inside IR35. Role Purpose Lead the delivery of business and technology change initiatives with a joint focus on Oracle Field Services (OFS) and Oracle Customer Experience (CX) solutions, ensuring operational improvements and enhanced customer journeys across business units. Key Responsibilities End-to-end delivery ownership of Oracle OFS and Oracle CX projects, across … both business and technology streams, with a focus on customer journeys and operational improvements. Lead planning, resource management, and stakeholder engagement to ensure on-time, on-budget delivery of Oracle OFS and CX capabilities. Manage third-party suppliers and internal teams through all phases of project delivery, ensuring alignment to both field operations and customer engagement strategies. Facilitate … adoption of OFS and CX functionality, driving business process improvements and ensuring business readiness for both operational and customer-facing teams. Ensure adherence to agreed project delivery methodologies, governance, and reporting standards, supporting seamless integration of OFS and CX solutions. Drive business-related change, including optimising business processes to support operational efficiency and enhanced customer experience. Support the More ❯

world of banking? Our client, a leading organisation in the financial services sector, is on the lookout for a proactive and detail-oriented Payments Investigation AVP to join their Customer Services Team in London. This is an exciting opportunity where you can make a real impact on the customer experience! What You'll Do: As the Payments Investigation … SEPA Direct Debits are processed in accordance with industry deadlines. BACS and Standing Orders: Efficiently process BACS-related products and manage Standing Orders, ensuring timely action on all requests. Customer Service Reconciliation: Handle Customer Service-related reconciliation items, ensuring outstanding items are resolved promptly. Team Collaboration: Work closely with your team to meet customer needs … Experience with User Acceptance Testing (UAT) is a plus. Minimum of GCSEs (A Levels desirable). If you're ready to embrace this opportunity and contribute to delivering exceptional service, we want to hear from you! Apply today to join a vibrant team making a difference in the financial services landscape. How to Apply: To apply for this opportunity More ❯

world of banking? Our client, a leading organisation in the financial services sector, is on the lookout for a proactive and detail-oriented Payments Investigation AVP to join their Customer Services Team in London. This is an exciting opportunity where you can make a real impact on the customer experience! What You'll Do: As the Payments Investigation … SEPA Direct Debits are processed in accordance with industry deadlines. BACS and Standing Orders: Efficiently process BACS-related products and manage Standing Orders, ensuring timely action on all requests. Customer Service Reconciliation: Handle Customer Service-related reconciliation items, ensuring outstanding items are resolved promptly. Team Collaboration: Work closely with your team to meet customer needs … Experience with User Acceptance Testing (UAT) is a plus. Minimum of GCSEs (A Levels desirable). If you're ready to embrace this opportunity and contribute to delivering exceptional service, we want to hear from you! Apply today to join a vibrant team making a difference in the financial services landscape. How to Apply: To apply for this opportunity More ❯

Likely) Outside IR35 Rate £550 per day ASAP Start Our client is delivering a major ServiceNow programme and needs a consultant who can own and improve end-to-end customer service processes using the CSM module. You'll work closely with stakeholders, map workflows, and ensure the platform truly supports the business. Key Responsibilities: Analyse, map, and redesign … customer service processes Lead discovery sessions and define business requirements Work with ServiceNow delivery teams to ensure platform alignment Support testing, documentation, and user adoption ? Experience Needed: Proven experience in ServiceNow CSM Strong background in business process mapping and optimisation Confident working with stakeholders and delivery teams Familiar with agile or iterative delivery environments Message me or send More ❯

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers and … helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. Building dashboards … that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions and methodology More ❯

ICT Service Desk Analyst - 12+ Month Contract Location: Wymondham, Norfolk, NR18 0WW | Schedule: Monday-Friday, 9:00 AM-5:00 PM (rotating shifts between 8:00 AM and 5:00 PM) Hybrid Work: Considered after 3-month review Contract Length: 12 months, with possible extension Security Clearance: Must have lived in the UK continuously for the past 3 years … Work: Applicants must have current and unrestricted right to work in the UK. Unfortunately, visa sponsorship is not available for this role. Are you experienced in handling high-volume service requests and delivering exceptional customer support? This role is ideal for candidates from any industry who have worked on a help desk or service desk , and are … now looking to step into the world of ICT support. Key Responsibilities Manage a high volume of incoming calls , live chats , and self-service portal requests. Deliver excellent customer service while troubleshooting or triaging basic ICT issues. Log, categorize, and assign service tickets using internal systems. Work closely with ICT teams to ensure timely issue resolution. More ❯

Job summary An opportunity has arisen for an IT Service Desk Analyst to join the Trust's busy IT Service Desk. The successful candidate will become a key member of our team, and play a crucial role in ensuring smooth operations and excellent user support. Prior experience of working on a Service Desk in an NHS environment … Microsoft Office (particularly Outlook), PC Hardware, Active Directory, and IT Ticketing Systems. The successful candidate will be expected to carry out the following duties; Taking receipt of IT Service Desk support requests (primarily telephone but also email, written and in person) and logging them within the Trust's Service Desk tool. Take ownership of and responsibility for the … requests and prioritise them in accordance with procedures and any SLAs (Service Level Agreements) in operation. Investigates faults, user problems and other requests for support and/or information and takes the most appropriate actions in order to reach a satisfactory resolution. A) Technical Administration: 1) To ensure that all required system administration activities are carried out in a More ❯

and Power Platform Solution Architect, with a strong track record in designing and implementing complex business applications. 8+ years of hands-on experience with Dynamics 365 Sales and Customer Service in enterprise environments; experience with Field Service and Customer Insights is a plus. Strong expertise in architecting solutions using Model-Driven Apps, Dataverse, Connectors, Dataflows, Power … Platform CLI, and JavaScript, with experience in extending the platform using Plugins, Custom Actions, Web APIs, and Web Resources. Deep architectural knowledge of Azure services such as Azure Functions, Service Bus, API Management, Data Factory, and Logic Apps to extend Dynamics 365 and Power Platform. Solid understanding of Power Platform's "Success by Design" framework, including service protection More ❯

ICT Service Desk Analyst - 12+ Month Contract Location: Wymondham, Norfolk, NR18 0WW | Schedule: Monday-Friday, 9:00 AM-5:00 PM (rotating shifts between 8:00 AM and 5:00 PM) Hybrid Work: Considered after 3-month review Contract Length: 12 months, with possible extension Security Clearance: Must have lived in the UK continuously for the past 3 years … Work: Applicants must have current and unrestricted right to work in the UK. Unfortunately, visa sponsorship is not available for this role. Are you experienced in handling high-volume service requests and delivering exceptional customer support? This role is ideal for candidates from any industry who have worked on a help desk or service desk , and are … now looking to step into the world of ICT support. Key Responsibilities Manage a high volume of incoming calls , live chats , and self-service portal requests. Deliver excellent customer service while troubleshooting or triaging basic ICT issues. Log, categorize, and assign service tickets using internal systems. Work closely with ICT teams to ensure timely issue resolution. More ❯

fantastic opportunity to work on innovative projects while enjoying the flexibility of hybrid working. Key Responsibilities: Develop and customise solutions using Microsoft Dynamics 365 and Power Platform, including CRM, Customer Services, Sales, and Marketing modules. Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions. Manage enterprise-scale Dataverse instances and ensure optimal performance. utilise tools … field, or equivalent relevant experience. Experience: Minimum of 5 years in Dynamics 365 and Power Platform development and customization. Technical Skills: Proficient in Dynamics 365 and Power Platform (CRM, Customer Services, Sales, and Marketing). Strong knowledge of C# .NET, JavaScript, HTML, and SQL. Familiarity with Azure Services. Experience with omnichannel for customer service and configuring Microsoft … Field Service & IoT. Proven experience in migrating extensive datasets into Dataverse. Security Clearance: Candidates must hold or be able to obtain Security Check (SC) clearance to be successfully appointed for this role. Soft Skills: Excellent problem-solving and analytical abilities. Strong communication and interpersonal skills, capable of working independently and as part of a team. Detail-oriented with a More ❯

fantastic opportunity to work on innovative projects while enjoying the flexibility of hybrid working. Key Responsibilities: Develop and customise solutions using Microsoft Dynamics 365 and Power Platform, including CRM, Customer Services, Sales, and Marketing modules. Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions. Manage enterprise-scale Dataverse instances and ensure optimal performance. utilise tools … field, or equivalent relevant experience. Experience: Minimum of 5 years in Dynamics 365 and Power Platform development and customization. Technical Skills: Proficient in Dynamics 365 and Power Platform (CRM, Customer Services, Sales, and Marketing). Strong knowledge of C# .NET, JavaScript, HTML, and SQL. Familiarity with Azure Services. Experience with omnichannel for customer service and configuring Microsoft … Field Service & IoT. Proven experience in migrating extensive datasets into Dataverse. Security Clearance: Candidates must hold or be able to obtain Security Check (SC) clearance to be successfully appointed for this role. Soft Skills: Excellent problem-solving and analytical abilities. Strong communication and interpersonal skills, capable of working independently and as part of a team. Detail-oriented with a More ❯

We are looking for Service Desk Analysts to join the successful IT support team within the NatWest Group providing 1st line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. You'll … issues using your problem-solving skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working to KPI's is an advantage - Knowledge of Windows More ❯

Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: £19.87 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week Shifts: Late evening/night shifts on rotation: 13:00-21:30 and 15:30-00:00 (including weekend work on a rota) Start: ASAP Are you … an experienced IT support professional looking for a hands-on role working late shifts? We're recruiting for a Service Desk Analyst to join a busy and growing IT team based in Peterborough. This hybrid role offers a great opportunity to build your technical skills in a fast-paced environment, supporting users internationally. What You'll Be Doing: Providing … 1st and 2nd line technical support to internal users across various regions Handling and resolving a wide range of IT issues through the service desk platform Building, imaging, and deploying desktops as part of project rollouts Ensuring timely and professional responses to incidents and requests Supporting both Windows and Google Workspace environments Following established procedures and escalating issues when More ❯

Day Rate: £450 - £500 (inside IR35) Candidates must possess full working rights as sponsorship is not offered for this position. Overview: Our client is seeking a highly skilled and customer-focused Network Engineer to join their dynamic team. This is a critical role responsible for both project delivery and 3rd level incident support across a range of enterprise clients. … The ideal candidate will bring deep technical expertise in Cisco networking (LAN, WLAN, SDA, ACI) and Fortinet technologies, with a strong focus on delivering outstanding customer service. The Network Engineer will play a key role in the design, implementation, and support of advanced network solutions, working closely with clients, vendors, and internal teams to ensure high performance, security, and … scalability. Key Responsibilities: Contribute to the design, deployment, and support of complex network infrastructures based on customer-specific requirements. Provide advanced (3rd level) technical support to clients and collaborate on the resolution of escalated network issues. Participate in the on-call rota to support 24x7 service availability. Create and maintain comprehensive documentation including Statements of Work, High- and More ❯