1 of 1 Remote DemandTrendContract Dynamics 365 Analyst Jobs

FDM is a global business and technology consultancy seeking a Dynamics 365 Business Analyst to work for our client within the finance sector. This is initially a 6-month contract with the potential to extend and will be a hybrid role based in London. Our client is seeking a highly skilled and experienced … Desktop Programme, focused on transforming operational customer servicing within the financial services sector. This role is pivotal in driving the evolution of our contact centre capabilities, leveraging Microsoft Dynamics 365 to deliver a modern, efficient, and customer-centric service experience. Responsibilities Lead the analysis and documentation of business requirements for the transformation of work and workflow … Collaborate with stakeholders to understand and manage the transition from Legacy systems to new solutions, ensuring minimal disruption and maximum adoption Work closely with technical teams to integrate Dynamics 365 as the core contact centre and CRM solution Define and support the implementation of case management processes within Dynamics 365 Ensure the More ❯