1 to 25 of 30 Remote/Hybrid Contract ITSM Jobs

working directly with client users, understanding requirements, and helping turn business requirements into functional requirements and build solutions Understanding of ITIL principlesand experience using ITSM toolssuch asJira Full UK driving licence Experience and Skills: Good working knowledge of IT technologies, including MS office suite Collaborating and Remote Working using ...

best-practice processes. Familiarity with Experience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred. Hands-on experience with ITSM/helpdesk tooling (e.g. ServiceNow) Also provide on-call Major Incident Management cover, ensuring rapid coordination, clear communications and effective resolution. Deliver service reporting, including ...

experience with Microsoft Azure infrastructure . Experience with Identity and Access Management . Experience managing server patching and vulnerability remediation . Familiarity with IT Service Management processes (Incident, Change, Problem Management) . Nice to Have Basic knowledge of Oracle, SQL or PL/SQL . Experience with VMware or Hypervisor ...

contract management experience. Experience within a regulated or complex industry (utility sector preferred). ITIL Foundation (v3 or v4). Experience working with ServiceNow ITSM/CSM. Desirable ITIL Foundation v5. Further qualifications such as SIAM, Lean, Agile, or similar frameworks. Understanding of regulatory frameworks relevant to water utilities (resilience ...

experience in leading client projects as a technical lead. Certified System Administrator (CSA) plus one mainline Implementor certifications (SPO/CSM/HRSD/ITSM/GRC etc.). Experience on Sourcing and Procurement operation ("SPO"), Service mapping would be preferred. One greenfield implementation of any ServiceNow module. Strong hand ...

Cisco technologies. Work Schedule: 24×5 support 3 shifts per day Weekend availability for change deployments Skills & Eligibility Requirements: 5+ years in IT Service Management (Incident, Problem, Change, Vendor 5+ Management) Certifications: Mandatory: CCNA Preferred: CCNP (certified or trained) Required: FSCP certified (Forescout) If not certified but you clear ...

with Enterprise Architecture, Digital, Cyber, and Operational Technology. Technical Design & Governance - Design comprehensive IT management solutions, including service and portfolio management. - Establish standards for ITSM, ITOM, and observability platforms. - Oversee solution designs to ensure compliance with IT4IT principles and enterprise standards. Integration & Tooling - Architect integration patterns across IT4IT tooling ...

managing Operational Acceptance Testing (OAT) or service readiness within infrastructure programmes Strong understanding of infrastructure environments (on-premises, cloud, or hybrid) Knowledge of IT service management frameworks such as ITIL Experience supporting infrastructure migrations, technology refreshes, or major platform upgrades Strong stakeholder engagement and communication skills If you are interested ...

pharma or life sciences manufacturing Exposure to SAP, Historian, LIMS, and automation systems Experience supporting PAS-X packaging and process lines Experience with ITSM tools such as ServiceNow or Jira ...

hybrid) Excellent stakeholder management and communication skills Desirable Experience delivering projects in regulated environments Vendor and third-party management experience Familiarity with IT service management or operational change Additional Information This role is inside IR35 Hybrid working model, with on-site presence in Edinburgh Initial 10-month contract with potential ...

government security frameworks (Secure by Design, Cloud Security Principles, Government Functional Standards, and the Technology Code of Practice. • Knowledge of service design principles, IT service management frameworks (ITIL), and end-to-end service lifecycle management. • Knowledge of enterprise and technical architecture concepts, ensuring service designs align with strategic and operational ...

have been commissioned to identifya skilled SC Cleared ServiceNow Architect to support the design and optimisation of the ServiceNow platform, with a focus on ITSM, CMDB and CSDM for one of their government clients. Must be UK based. Fully Remote. Long Term contract -Excellent Day Rate DOE. Job Responsibilities/ ...

Advanced Microsoft Defender analysis & optimisation Write, tune, and troubleshoot KQL queries Investigate alerts and support incident response workflows Liaise with SOC & technical teams Analyse ITSM backlog/ticket trends Recommend improvements to Conditional Access & ASR policies Required Experience Strong Microsoft Defender expertise Advanced KQL capability (hands-on) SOC/incident ...

management and communication skills ** Experience coordinating BAU work and internal IT projects ** Confidence handling escalations and complex issues ** Experience with Jira, ServiceNow or similar ITSM tools ** Strong organisational skills and ability to manage competing priorities The offer: The role is based in central Glasgow with hybrid working (3 days ...

governance standards Essential Skills/Knowledge/Experience 5+ years of hands-on ServiceNow development experience Experience in at least one major ServiceNow module (ITSM, ITOM, HRSD, CSM, etc.) Experience with system integrations (REST, SOAP, APIs) Experience with data migration and transformation Understanding of CMDB and ServiceNow data model Experience ...

been fully accepted in terms of support guides (both user and admin support), escalations paths, etc. To manage workload and helpdesk tickets using internal ITSM System To work with Application providers to ensure smooth running of systems and that SLA's are adhered to. To deliver key areas of internal ...

engaging stakeholders to maintain consistency and quality. They will work as a team with an internal IT governance team. Skills & Experience Experience in IT Service Management, Service Ownership, or Service Governance Exposure to risk, compliance, or assurance processes (e.g., Risk, 3 party risk, audits) Strong communication and stakeholder management skills ...

feedback. Essential Skills & Experience Proven experience delivering end-to-end service design within complex IT environments. Strong understanding of IT service lifecycle management and ITSM frameworks, such as ITIL Certification. Experience producing Service Design Packages (SDPs) and operational service documentation. Ability to translate business, technical, and operational requirements into practical ...

dashboards and onboarding status updates. Maintain high-quality data within ServiceNow through updates and coordination with technical teams. Process & Continuous Improvement Support adherence to ITSM processes (Change, Release, Configuration, Incident, Problem). Identify and contribute to workflow and documentation improvements. Assist with creating and maintaining process guides and templates. Stakeholder … broader ITSM development. Experience within a regulated, security-focused financial services organisation. Apply Now This is an exciting opportunity to further develop your IT Service Management expertise. If you're proactive, eager to learn, and thrive in a collaborative setting, we'd love to hear from you. Apply today ...

readiness, support models, and transitional risks. Participate in governance forums, steering groups, and change boards. Process Governance & Compliance Ensure adherence to organisational, regulatory, and ITSM governance standards. Drive continuous improvement of transition frameworks and processes. Identify risks, issues, and dependencies, ensuring effective mitigation. ServiceNow & Documentation Use ServiceNow to manage Transition … Service Transition Manager or similar ITIL-aligned role. Strong knowledge of ITIL v4 (Service Transition/Service Design). Hands-on experience with ServiceNow ITSM modules. Background in service introduction within regulated environments (ideally FS). Excellent stakeholder engagement and communication skills. Strong analytical, planning, and organisational capability. Experience working ...

usage, and health Troubleshoot issues and provide technical support to users Design and maintain reports and dashboards for stakeholders Implement best practices aligned with ITSM frameworks (eg, ITIL) Support upgrades, migrations, and new feature rollouts Identify process inefficiencies and recommend improvements Maintain documentation for configurations and processes Ensure compliance with … administration Strong understanding of Jira configuration (workflows, schemes, permissions) Experience with automation tools within Jira Knowledge of REST APIs and integrations Familiarity with ITSM processes (Incident, Problem, Change Management) Experience with user management and access control Strong problem-solving and troubleshooting skills Proven ability to optimise performance and reduce clutter ...

with two mainline certifications, such as customer service management (CSM). Experience on other modules like human resources service delivery (HRSD), IT service management (ITSM), governance, risk, and compliance (GRC), or IT operations management (ITOM) would be added advantage. Experience in greenfield implementation of two ServiceNow modules, with a strong ...

Capability to design, develop, and configure ServiceNow applications, workflows, forms, UI policies, client scripts, and business rules. • Ability to customise existing modules such as ITSM, ITOM, ITBM, HRSD, CSM. • Experience of building custom applications using ServiceNow Studio, Flow Designer, and App Engine. • Ability Develop and maintain client-side (JavaScript, GlideForm … Security Clearance or have the ability to undergo security clearance. ServiceNow Developer- SC Security Clearance - Desirable Experience • ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). • Knowledge of ITIL processes and service management best practices. • Experience with Agile/Scrum delivery. • Familiarity with DevOps pipelines and source ...

find help Knowledge usage and ticket deflection Insights will support continuous improvement and future AI investment decisions. Skills & Experience Essential Experience working with IT service management processes (Service Desk, Incident, Request Management, Knowledge). Strong process analysis and problem-solving skills. Interest or experience in using AI tools such … improvement opportunities. Strong stakeholder communication across technical and operational teams. Experience working in Agile or iterative delivery environments. Desirable Familiarity with ServiceNow or similar ITSM platforms. Experience supporting technology adoption or change initiatives. Understanding of modern support models combining human support, automation, and knowledge management. Apply now! Please be advised ...

have been commissioned to identifya skilled SC Cleared ServiceNow Architect to support the design and optimisation of the ServiceNow platform, with a focus on ITSM, CMDB and CSDM for one of their government clients. Must be UK based. Fully Remote. Long Term contract -Excellent Day Rate DOE. Job Responsibilities/… optimisation Required Skills/Experience The ideal candidate will have the following: Proven experience working as a ServiceNow Architect Strong expertise in ServiceNow ITSM Deep understanding of CMDB design and governance Hands-on experience with CSDM implementation Strong experience in ServiceNow integrations and enterprise architecture especially multi-vendor ecosystems. Good ...