12 of 12 Remote Contract ITSM Jobs

an ITIL framework . Manage system configuration, data setup, and issue resolution . Track and manage incidents and requests via ITCS Remedy or similar ITSM tools. Work with vendors and internal teams to ensure service levels (SLAs) are met . ? System Enhancements & Development Collaborate with Product Owners & Business Analysts to More ❯

Level Agreements (XLAs), then communicate, publish and track measurable outcomes Reporting & Dashboards: Produce management dashboards and deliver accurate, timely, and insightful monthly reports using ITSM tools and Power BI. Incident & Complaint Tracking: Develop processes for monitoring, tracking, and responding to User complaints and service pain points, with insights feeding into More ❯

Governance bodies and their terms of reference, maintaining up to date & accurate ICT systems & process documentation. Accountable for the ITIL Change Process and the ITSM Tooling Continuously review ICT Infrastructure, making capacity recommendations for ICT Systems in support of ongoing business operations & future requirements. Ensure that the council meets legal More ❯

Governance bodies and their terms of reference, maintaining up to date & accurate ICT systems & process documentation. Accountable for the ITIL Change Process and the ITSM Tooling Continuously review ICT Infrastructure, making capacity recommendations for ICT Systems in support of ongoing business operations & future requirements. Ensure that the council meets legal More ❯

users and customers. Responsible for ensuring that the MIM team and Command Centre complete routine tasks such as SMS and written communications are sent, ITSM ticketing system and dashboards are updated and all relevant reports are completed. Completion of input to Daily, Weekly and Monthly service reviews and monthly contractual More ❯

users and customers. Responsible for ensuring that the MIM team and Command Centre complete routine tasks such as SMS and written communications are sent, ITSM ticketing system and dashboards are updated and all relevant reports are completed. Completion of input to Daily, Weekly and Monthly service reviews and monthly contractual More ❯

troubleshooting for ServiceNow-related issues, and stay updated with the latest ServiceNow features and best practices. Candidates will need to have strong knowledge of ITSM and CMDB, excellent problem-solving and analytical skills, and the ability to work both independently and as part of a team. Strong communication and interpersonal More ❯

range of change initiatives Certifications: Certified Implementation Specialist (CIS) HRSD Certified Technical Architect (CTA) Preferred ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist (CIS) ITSM or ITOM Certified Application Developer (CAD More ❯

purpose/summary Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Skills/requirements Understand the current as is processes Requirement specification for enhancement requests … for existing ITSM/ITOM tools and processes Leading various ITSM customer working and focus groups to solicit requirements Direct interaction with customers as well as on and off-shore development teams Identify areas of process and tooling improvement Ensure gaps are clearly defined and assessed Functional specification of target … the testing phase Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements Work closely with BA's in other ITSM streams Take an active role in customer and stakeholder engagement sessions Take respective ownership throughout the project lifecycle Ongoing involvement in continuous improvement of operating More ❯

experience is mandatory Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Accountabilities Understand the current as is processes Requirement specification for enhancement requests for existing … ITSM/ITOM tools and processes Leading various ITSM customer working and focus groups to solicit requirements Direct interaction with customers as well as on and off-shore development teams ? Identify areas of process and tooling improvement Ensure gaps are clearly defined and assessed Functional specification of target state processes … in the testing phase Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements Work closely with BAs in other ITSM streams Take an active role in customer and stakeholder engagement sessions ? Take respective ownership throughout the project lifecycle Ongoing involvement in continuous improvement of operating More ❯

Hybrid working 2-3 days a week onsite Inside IR35 As the Test Analyst you will be responsible for all aspects of the ServiceNow ITSM solution and owns all test activity. This role will work with the organisation, ITSM journey owners, process owners and various ITSM teams to support testing … a good end to end understanding of the application of technology to process Desirable skills Working experience in ServiceNow portal Working experience in ServiceNow ITSM Working experience of technologies such as JIRA Working experience of test technology Exposure to SDLC (Software Development Life Cycle) Agile methodology Testing Concepts (e.g Black More ❯

on implementation and stabilisation work. The ideal person has at least a couple of years of hands-on ServiceNow experience, knows their way around ITSM, and is comfortable working across teams to help design clean solutions and reduce technical debt. You'll also be supporting stabilisation efforts, rolling back old … geared towards keeping things smooth and professional without being overly corporate. A few must-haves: Solid experience in ServiceNow development Comfortable designing and delivering ITSM solutions Strong problem-solver and good communicator Fluent English and Polish Based in Poland ServiceNow Discovery (nice to have) Platform administration It's a quick More ❯