1 to 25 of 36 Remote/Hybrid Contract ITSM Jobs

call rota for up to seven days per calendar month when required. Essential Skills & Experience ITIL Foundation certification. Strong understanding of IT Service Management and Change & Release Management processes. Experience managing releases, risks, dependencies, and stakeholder expectations in complex IT environments. Demonstrable leadership experience managing teams and driving performance. Strong ...

awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such ...

Desirable: * Experience working in an IT service desk or support environment * Knowledge of service management tools (e.g. ServiceNow, Remedy or similar) * Awareness of IT service management frameworks (e.g. ITIL) * Experience Supporting business systems or applications (e.g. HR, Finance, ERP systems) About UKSBS & Your Opportunity UKSBS is a public sector shared ...

awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such ...

awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such ...

experience as a ServiceNow Architect or Senior ServiceNow Technical Lead Deep understanding of ServiceNow platform architecture and capabilities Extensive experience across ServiceNow ITOM and ITSM modules Strong knowledge of Discovery, Service Mapping, Event Management, CMDB, and platform integrations Experience designing enterprise-scale ServiceNow solutions Strong understanding of platform governance, security ...

technological projects. Experience leading quality teams in operational and technological environments. Proven track record in implementing ISO 9001 or similar standards. Experience with IT service management frameworks (e.g., ITIL) and back-office or service desk operations preferred. Experience working with UK public-sector clients, ideally within transport or infrastructure environments. ...

management Managing escalations to a satisfactory outcome Experience delivering BAU initiatives and small internal projects using agile methodologies Experience working with Jira, Azure DevOps, ITSM tools such as Cherwell and ServiceNow and the MS Office suite. What makes Ashurst a great place to work? We offer you all the things ...

IT Service Management Specialist (Contract) Location: London, UK (Hybrid - 2 days per week in office) Duration: 6 Months (Approx. 24 weeks) Hours: 40 hours/week Role Overview We are seeking an expert-level IT Service Management (ITSM) Specialist for a 6-month contract. In this role, you will oversee … maintain internal service documentation, operational procedures, and support processes within the UK technology environment. Required Skills & Experience ITSM Expertise: Strong understanding of IT Service Management principles and operational governance (P4/Expert level in Analysis and Reporting). Stakeholder & Vendor Management: Proven track record of managing relationships, leading service reviews ...

wider Microsoft 365 integrations. Ability to engage with stakeholders, understand requirements, and translate them into effective technical solutions. Experience supporting or administering IT service management platforms such as ServiceNow, including reporting and dashboard creation. What you'll be doing Developing and maintaining Power Apps, automated workflows, and business solutions that ...

produce high-quality designs and foster a culture focused on technical excellence and creative problem solving. Reviewing, challenging and approving supplier process documentation for ITSM, Transition, Planning and Supplier Exit processes Proven ability to work across complex technology environments, collaborating with third-party vendors (including supporting procurement activities) as well ...

/certificates). Implementing and evidencing IT controls (access, change, logging/monitoring, backup/restore testing) with audit-ready documentation. Operating within formal ITSM and change control (incident/problem/change) with risk-based change assessment. Strong documentation, evidence discipline and stakeholder communication. Desirable Engineering controls mapped ...

DevOps environments. Knowledge of Infrastructure as Code principles. Experience with CI/CD pipelines. Experience working within regulated or highly controlled environments. Familiarity with ITSM platforms and workflow automation tools. Understanding of secure coding and secrets management practices. Personal Attributes Strong automation mindset with a passion for process improvement. Self ...

Splunk certification preferred Splunk ITSI configuration via REST API Automation using Terraform and GitHub Monitoring, observability and alerting solutions Integration with monitoring, automation and ITSM platforms Large-scale Splunk platform management across multiple use cases Data analysis and correlation across multiple data sources Infrastructure automation and monitoring best practices Agile ...

based platforms within a regulated environment. Strong troubleshooting capability across technical, functional and data-related issues. Experience using ServiceNow, Jira or similar ITSM/ticketing tools . Understanding of system integrations, data flows and production support environments. Experience managing incidents, escalations and complex ticket workflows. Ability to investigate defects, replicate ...

/11 environments. Networking Basics: A foundational understanding of networking principles, including Wi-Fi security best practices (Meraki experience is a massive plus). ITSM Knowledge: Strong alignment with Incident, Problem, and Change Management processes. Communication: Exceptional communication skills with the ability to engage confidently with non-technical business users ...

/11$ environments. Networking Basics: A foundational understanding of networking principles, including Wi-Fi security best practices (Meraki experience is a massive plus). ITSM Knowledge: Strong alignment with Incident, Problem, and Change Management processes. Communication: Exceptional communication skills with the ability to engage confidently with non-technical business users ...

sustainability and will operate with a high degree of autonomy. Key Responsibilities Design and develop solutions across the ServiceNow platform Configure core capabilities (eg ITSM, CSM, Now Assist, EC/Portals, workflows, flows, catalog, integrations, ITOM etc.) Build reusable, scalable components using out-of-the-box functionality Minimise customisation ...

Team Leader, Supervisor, or Senior Analyst role within a busy IT Service Desk or Helpdesk environment. Strong knowledge of ITIL frameworks and ITSM/ESM ticketing systems. Demonstrable experience in line management, including rota planning, coaching, and performance metrics. Excellent technical troubleshooting capability alongside top-tier communication and conflict-resolution ...

Senior ServiceNow Developer - ITAM, ITOM, HAM, SAM, Designs, ITSM, SecOps, Agile, ITIL, CSA, Fully Remote (UK) with occasional paid travel (United Arab Emirates) The Senior ServiceNow Developer is contract is Remote (you must be UK based ) with paid travel to ABU DHABI (United Arab Emirates) click apply for full ...

Hybrid: 3 days) Positions: FTC Clearance: Active SC Clearance Mandatory Role Overview We are looking for a skilled ServiceNow Designer with strong experience in ITSM modules, workflow automation, and scripting. . click apply for full job details ...

Head of IT Service Management £600 day rate (Inside IR35), Hybrid Working Parity is delighted to partner with our client; a public sector organisation, who are looking to recruit an experienced to lead and shape the strategic direction of IT Service Management across a complex and high-profile environment. … IT service environments. Key Responsibilities Lead and develop a Service Management team, ensuring capacity, performance, and adherence to standards Define and deliver the IT Service Management strategy and continuous improvement roadmap Act as a senior escalation point for service issues and stakeholder concerns Oversee service performance, reporting, and customer satisfaction ...

Strong understanding of ServiceNow platform architecture and development best practices Experience with JavaScript, integrations, workflows, and platform customisation Strong knowledge of IT Service Management (ITSM) and IT Operations Management (ITOM) Experience with Discovery, Service Mapping, Event Management, and CMDB Experience working within Agile delivery environments Strong communication and stakeholder engagement … national capability Location Hybrid working with occasional travel to secure customer sites across South West England. If you're passionate about ServiceNow, automation, ITSM, ITOM, and delivering technology solutions within highly secure environments, we'd love to hear from you. ...

senior level across the platform. Advanced configuration using Business Rules, Client Scripts, UI Policies, and Flow Designer. Hands-on experience configuring and optimising ITSM and ITOM modules. Strong background in data modelling, CI relationships, and CMDB design. Expert in designing synchronous/asynchronous REST/SOAP integrations (inbound and outbound ...

This 6 month FTC IT Service Manager position sits within the Governance & Resilience function and is responsible for embedding and improving IT service management practices aligned to ITIL 4. The role focuses on strengthening governance, driving operational resilience, and ensuring controlled, measurable delivery across change, release, and service management processes. … service lifecycle activities Supporting and improving incident management and recovery processes, ensuring lessons learned are embedded Profile You will bring strong experience across IT service management and governance within an enterprise environment, alongside the ability to influence and drive improvement. Essential experience & skills: Significant experience within an Enterprise Service Management ...