1 to 25 of 32 Remote Contract ITSM Jobs

functionality and best practices. Required Skills & Experience 4–5+ years of hands-on ServiceNow administration and development. Strong proficiency in ServiceNow Core Platform , including ITSM, ITOM, TPRM, Service Portal, and Scoped Applications. Experience configuring workflows, business rules, client scripts, UI policies, and integrations. Strong understanding of SaaS-based ServiceNow environments ...

performance targets related to customer service and chat handling. Qualifications: Experience in a technology call centre or customer service environment is preferred. Knowledge of ITSM Remedy is a plus but not essential. Eagerness to expand your skills and knowledge within the IT field. This position offers a hybrid working model ...

Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services. Integration: Ensure new services integrate effectively with existing ITSM processes (e.g., Incident, Problem, Change, and Configuration Management). Documentation: Produce service design packages, including service models, operational procedures, and support documentation. Governance: Define service ...

Minimum 4–5 years’ hands-on experience in ServiceNow administration and development Strong knowledge of ServiceNow Core and Platform modules Hands-on experience with ITSM, ITOM, TPRM, Service Portal, and Scoped Applications Experience with workflow design, scripting, integrations, and performance tuning Strong understanding of Incident, Problem, Change, CMDB, and Service ...

ensure knowledge is shared with IT colleagues employ a strict testing regime adhere to change management processes log and update tickets in the ITSM system What Were Looking For Must have experience in: Providing Application Support services Configuration of the QL housing management system (in-depth knowledge) and its related ...

. Ideal Candidate Profile Experience in a senior operational, leadership-support, or Chief of Staff role. Strong understanding of IT service environments (ITIL/ITSM awareness useful). Proven ability to run leadership cadence, governance, and decision processes. Excellent communication skills and ability to prepare clear, concise papers. Confidence engaging ...

office. Key skills, experience + tasks will include: Strong ServiceNow technical expertise on TSOM development + implementation projects. In-depth technical experience on ServiceNow ITSM and other common modules -eg- TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Leading the design, development + implementation of ServiceNow solutions. Proven ...

Azure Cloud Operations within complex environments. Strong skills in automation , DevOps , and Site Reliability Engineering (SRE) principles. Knowledge of GDS standards , compliance frameworks, and ITSM integration. Expertise in IaC (Bicep/Terraform) , scripting ( PowerShell/Python ), and observability tools. Commercial awareness and ability to manage cloud costs effectively . Solid ...

Azure Cloud Operations within complex environments. Strong skills in automation , DevOps , and Site Reliability Engineering (SRE) principles. Knowledge of GDS standards , compliance frameworks, and ITSM integration. Expertise in IaC (Bicep/Terraform) , scripting ( PowerShell/Python ), and observability tools. Commercial awareness and ability to manage cloud costs effectively . Solid ...

automate infrastructure and application workflows. Troubleshoot and resolve complex automation and platform-related issues. Support integrations with CI/CD pipelines, monitoring platforms, and ITSM tools. Ensure automation workflows meet security, compliance, RBAC, and credential management requirements. Mentor and train engineers on Ansible usage, automation patterns, and DevOps practices. Evaluate ...

Role Requirements: Certification: ServiceNow Certified Technical Architect (CTA). Expertise: Proven experience designing and implementing ServiceNow solutions across multi-cloud environments. Module Mastery: IRM, ITSM, HRSD, CSDM, SPM. Security & Integration: Strong background in secure API provisioning and integration frameworks. Communication: Exceptional influencing and presentation skills. If you are interested ...

continuous improvement environments. Excellent communication, documentation, and stakeholder management skills. Background working within large, global, or highly matrixed organisations. Desirable Skills ServiceNow ITSM experience (bonus, not essential). Exposure to consolidation, transformation, or optimisation programmes. Understanding of FieldVu data flows and integrations. Experience within equipment rental, field operations, or logistics ...

Excellence: Implement changes following client change management processes. Conduct disaster recovery testing and maintain documentation. Produce management reports and contribute to problem resolution using ITSM tools. Experience: Proven track record in storage and backup administration within secure environments. Familiarity with ITIL processes and change management. SAN Storage and Backup technologies ...

ensuring every call and email is handled with care and efficiency. Key Responsibilities: Manage incoming calls and emails via Genesys, logging incidents into our ITSM system. Aim for first-contact resolution by capturing accurate data and following established processes. Maintain the team's knowledge base by updating existing articles ...

platform governance for ServiceNow implementations. In-depth hands-on ServiceNow Architecture expertise including design, configuration + implementation. Deep ServiceNow modules + workflows experience including: ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, GRC). Managing integrations between ServiceNow and other systems (via REST, SOAP APIs, IntegrationHub, MID Server, custom integrations), ensuring ...

Solid experience implementing RBAC, security controls, and compliance in regulated enterprises. Good understanding of CI/CD, DevOps practices , and integrations with monitoring and ITSM tools. Experience with configuration-as-code concepts and automation governance. Excellent communication skills with the ability to engage technical and non-technical stakeholders. Strong documentation ...

days per week on-site. The ideal candidate will have strong experience in Enterprise Network Operations (LAN, WAN, SD-WAN, VPN, Cloud), ITIL/ITSM Process Governance, Vendor & Contract Management, Cybersecurity & Compliance Awareness and Leadership, Analytical & Communication Excellence. ...

capability across teams. Role Requirements: Certification: ServiceNow Technical Architect Expertise: Proven experience designing and implementing ServiceNow solutions across multi-cloud environments. Module Mastery: IRM, ITSM, HRSD, CSDM, SPM. Security & Integration: Strong background in secure API provisioning and integration frameworks. Communication: Exceptional influencing and presentation skills. If you are interested ...

/week) Per day rate: 250 GBP (Inside IR35) Position Overview We are looking for a DevOps Engineer CMDB & Automation to join our IT Service Management and Operations team. This role will focus on designing, implementing, and maintaining the Configuration Management Database (CMDB) , while driving automation initiatives across infrastructure … with DevOps pipelines to enable automated updates of configuration items. Build automated solutions for CI/CD, monitoring, and reporting. Integration & Collaboration Collaborate with ITSM, infrastructure, and application teams to ensure CMDB supports operational needs. Integrate CMDB with cloud platforms (AWS, Azure, GCP) and DevOps tools (Jenkins, GitLab, Ansible, Terraform ...

Mode of Working Hybrid/Office Based: Office based Duration of Assignment: 3 months The Role ServiceNow HRSD Lead Required Technical Skill Set: ServiceNow, ITSM Modules, HRSD module No. of Requirements: 1 Desired Experience Range: 8+ Location of Requirement: UK Your Responsibilities: (Up to 10) Requirements Sanitation: Work with stakeholders ...

enterprise-scale ServiceNow solutions. This role will be responsible for defining architectural standards, ensuring platform scalability, and guiding technical teams in delivering high-quality ITSM, ITOM, ITBM, and custom applications on the ServiceNow platform. The ideal candidate will combine deep technical expertise with strong leadership and stakeholder management skills. … technical design sessions and translate business requirements into technical solutions. Platform Ownership Oversee ServiceNow platform governance, upgrades, and integrations. Ensure alignment of ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, etc.) with enterprise architecture. Drive automation and innovation across IT processes using ServiceNow capabilities. Technical Leadership Provide technical guidance to developers ...

knowledge and practical application of ITIL principles (v4 preferred). Demonstrated experience working with DORA compliance, operational resilience frameworks, and regulatory obligations. Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools. Ability to operate under pressure and manage complex, high-impact situations. Excellent stakeholder management, communication, and leadership skills. Strong … Experience with cloud and hybrid infrastructure environments. Understanding of DevOps and Agile delivery models. Ability to drive continuous improvement and embed best practices across ITSM processes. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills ...

maintain clear, timely communication with stakeholders across multiple time zones to ensure transparency and alignment. Ensure accurate incident logging, categorization, and documentation in ITSM tools (e.g., ServiceNow) to maintain governance and enable effective reporting. Conduct structured root cause analysis (RCA) for recurring or high-impact incidents to identify underlying issues … Participate in service reviews and post-incident/post-problem retrospectives to capture lessons learned and drive operational excellence. Key Skills & Requirements: Extensive IT Service Management experience, with a strong focus on Incident and Problem Management, or IT operations, preferably in the banking or financial services sector. Proven track record ...

integrated services across multiple suppliers Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) Design ticket flows and ensure integration with ITSM tools (ServiceNow preferred) Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking Lead service transition activities, including operational readiness checks … contact for service integration issues and supplier collaboration Required Skills: Strong experience in SIAM and multi-supplier environments Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred) Proven ability to design service architecture, ticket flows, and SLA frameworks Excellent governance, reporting, and stakeholder management skills Current SC Clearance is mandatory ...

integrated services across multiple suppliers Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) Design ticket flows and ensure integration with ITSM tools (ServiceNow preferred) Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking Lead service transition activities, including operational readiness checks … contact for service integration issues and supplier collaboration Required Skills: Strong experience in SIAM and multi-supplier environments Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred) Proven ability to design service architecture, ticket flows, and SLA frameworks Excellent governance, reporting, and stakeholder management skills Current SC Clearance is mandatory ...