1 to 25 of 26 Remote/Hybrid Contract ITSM Jobs

Business Analyst - Testing/ITSM Location: Corsham (hybrid) - 2 days per week/monthly Contract: Contract opportunity Security Clearance: Active SC clearance required Rate: Up to £500 per day The Opportunity A leading management and technology consultancy is seeking an experienced Business Analyst to support a client engagement within … technical testing environment. The successful candidate will have experience working alongside testing teams and a good understanding of IT Service Management (ITSM) platforms, ideally Remedy or similar software. You will work with business stakeholders, technical specialists and test teams to ensure requirements are clearly defined, systems are thoroughly tested ...

Professional, Strategic Leader or equivalent Experience managing service performance across more than one location or provider Experience operating with ServiceNow or a comparable enterprise ITSM platform Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ...

investigating application, workflow, access, and integration issues Ability to analyse logs, system behaviour, and user-reported issues to determine root-cause Familiarity with IT service management processes such as Incident, Problem, and Change Management Experience using ticketing/service management tools (e.g. ServiceNow, Jira) Strong communication and stakeholder management skills ...

environments. SAP Basis concepts and architecture. IDocs, RFCs and PI integration. SAP background jobs, BW process chains and batch dependencies. ServiceNow or a comparable ITSM platform. ITIL certification. Experience working with third-party SAP AMS providers. What you'll get in return You'll receive £644.91 per day, working ...

environments. SAP Basis concepts and architecture. IDocs, RFCs and PI integration. SAP background jobs, BW process chains and batch dependencies. ServiceNow or a comparable ITSM platform. ITIL certification. Experience working with third-party SAP AMS providers. What you'll get in return You'll receive £644.91 per day, working ...

operational readiness standards, continuously improving incident response processes and tooling. Drive AI-assisted incident and problem management, change management and risk management across ITSM activities. Automate operational processes, including incident response, failover, scaling and recovery. Implement self-healing mechanisms using auto-remediation, event-driven workflows and AI/ML-assisted ...

operational processes. Work with stakeholders to capture functional and non-functional requirements for new or modified services. Ensure new services integrate effectively with ITSM processes, including Incident, Problem, Change and Configuration Management. Produce service design packages, service models, operational procedures and support documentation. Define service standards and ensure compliance with ...

Support live operational issues, providing capacity and performance analysis during incidents and service outages. Manage demand, risk, incident, problem and change activities through established ITSM processes. Provide technical input into infrastructure projects, architecture and service design. Support continuous improvement of capacity and performance management processes, tools and reporting. Essential Experience ...

days in the office, remainder remote working Are you an experienced Major Incident Manager with a background in infrastructure, networks, disaster recovery and IT service management? We are seeking a skilled Major Incident Manager to lead the restoration of critical IT services across complex enterprise environments. You'll coordinate high ...

edge services within complex organisations. Strong expertise in service design, target operating models, governance frameworks, service ownership and operational readiness. Experience implementing IT service management disciplines, including service transition, incident and problem management, lifecycle management and service acceptance. Broad understanding of modern infrastructure technologies, including virtualisation/HCI, Kubernetes, networking ...

enterprise data integration, operational reporting and data governance. Experience working with service management or enterprise service delivery environments. Desirable: MOD/Defence experience, ITIL, ITSM platforms, CMDB data and Power BI. Apply Now An excellent opportunity to join a long-term defence programme, offering up to £600 per day Inside ...

maintain and improve ServiceNow capabilities across key service management functions. Key responsibilities Support ServiceNow enhancements and backlog remediation activities. Configure and maintain ServiceNow ITSM and ITOM solutions. Assist with incident, change and service management workflows. Provide technical support and contribute to platform improvement initiatives. Collaborate with senior consultants and client ...

wide range of end-user IT issues, escalating complex problems to specialist teams when required. Manage and prioritise workloads effectively using the IT Service Management platform. Maintain accurate records of incidents, requests, resolutions, and customer communications. Collaborate with Digital Workplace and wider IT teams to deliver a consistent and seamless … knowledge articles that improve service quality and support efficiency. Identify recurring issues and trends, contributing to continuous service improvement initiatives. Support wider IT Service Management activities, including Incident Management, Request Fulfilment, Change Management, Major Incident Management, and Problem Management. Essential and Desirable Criteria Essential Criteria Experience in a customer service ...

administration via ST04, HANA Cockpit & HANA Studio Upgrades & Maintenance: Practical experience with SAP Software Update Manager (SUM) and System Refreshes. Service Management: Experience utilizing ITSM tools (eg, ServiceNow, SAP Solution Manager/ChaRM, OneVersion). Desirable/Preferred Skills (Market Advantage) Familiarity with SAP BTP (Business Technology Platform) connectivity ...

November/December 2026. ServiceNow Architect with strong Telecommunications Service Operations Management (TSOM) experience. Leading the design + implementation of ServiceNow modules including: ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, CMDB, discovery + custom applications. Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers), ServiceNow scripting (JavaScript, Glide, Flow ...

critical events. Deliver desk-side, remote and walk-up IT support, ensuring a positive end-user experience. Manage incidents and service requests through an ITSM platform, taking ownership through to resolution. Configure, deploy and maintain end-user devices, supporting onboarding, offboarding and hardware refresh activities. Identify recurring technical issues … Microsoft 365 applications, including Outlook, Teams and associated collaboration tools. Practical experience supporting meeting-room AV equipment or video conferencing technology. Experience using an ITSM or ticketing system to manage incidents and service requests. Good understanding of basic networking, including Wi-Fi, IP connectivity and troubleshooting. Strong communication and customer ...

service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service and help keep Nottinghamshire's communities safe? Nottinghamshire … levels to deliver an effective and reliable service. You will also have: A degree or equivalent experience. An ITIL Foundation Certificate in IT Service Management, or equivalent knowledge and experience. Experience managing budgets of £1 million or more. Experience developing and presenting service improvement plans, operational reports and management documentation. ...

Senior Technical Consultant - ServiceNow (ITSM/CSM/ATF) Location: EU - Fully Remote Rate: £340 per day Contract: Contract Start: Urgent requirement Role Overview We are urgently seeking an experienced Senior Technical Consultant with strong ServiceNow expertise to support a project across IT Service Management (ITSM) and Customer Service Management … alongside strong technical implementation and configuration capabilities. This is a fully remote opportunity for candidates based within Europe. Key Responsibilities Deliver and support ServiceNow ITSM and CSM solutions. Configure and implement ServiceNow functionality in line with business requirements. Develop, maintain and execute automated test cases using ServiceNow ATF. Support testing ...

other business systems. Experience progressing projects from discovery through implementation and delivery, including system integration support and API analysis. Understanding of IT service management (ITSM), workflow automation and service delivery models. Skilled in workflow design, process mapping and documentation. Ability to develop training resources, operational procedures and implementation documentation. This ...

ServiceNow Architect with experience of enterprise-scale transformation programmes. Leading the ServiceNow Enterprise Architecture vision, roadmap, governance, strategic adoption of the ServiceNow platform across ITSM, ITOM, ITAM, CSM, FSM, HRSD, SPM, SecOps + custom applications. Defining ServiceNow Enterprise Architecture platform strategy, leading solution design + architecture reviews. Establishing CSDM, CMDB … ServiceNow platform governance, standards + best practice. Providing technical leadership + collaborating with business leaders, enterprise architects, and delivery teams. Technical Skills: ServiceNow Architecture, ITSM, ITOM, ITAM, CSM, FSM, HRSD, SPM, CMDB, CSDM, Discovery, Service Mapping, IntegrationHub, Enterprise Integrations, Security, Governance, Cloud Architecture, Data Modeling, HLDs, LLDs + architecture diagrams. ...

Service Operations Management (SOMT) solutions. Defining scalable IT Operations architectures, driving observability, AIOps initiatives + enabling proactive operations through ServiceNow SOMT modules. Strong ServiceNow ITSM, IT Operations + Enterprise Monitoring. Architecture & Solution Design: defining end-to-end ServiceNow architecture aligned to enterprise IT Operations strategy. Implementation & Delivery: leading implementation … AIOps & Observability: design + implement AIOps-driven event correlation and noise reduction. Governance & Optimization: define SOMT governance, standards, and architectural guardrails. Technical Environment: ServiceNow, ITSM, SOMT, CMDB architecture, data modeling, ServiceNow scripting (JavaScript, Glide APIs), Network, server, storage, cloud, HLDs, LLDs + architecture diagrams. ...

Service Operations Management (SOMT) solutions. Defining scalable IT Operations architectures, driving observability, AIOps initiatives + enabling proactive operations through ServiceNow SOMT modules. Strong ServiceNow ITSM, IT Operations + Enterprise Monitoring. Architecture & Solution Design: defining end-to-end ServiceNow architecture aligned to enterprise IT Operations strategy. Implementation & Delivery: leading implementation … AIOps & Observability: design + implement AIOps-driven event correlation and noise reduction. Governance & Optimization: define SOMT governance, standards, and architectural guardrails. Technical Environment: ServiceNow, ITSM, SOMT, CMDB architecture, data modeling, ServiceNow scripting (JavaScript, Glide APIs), Network, server, storage, cloud, HLDs, LLDs + architecture diagrams. ...

Advert Job Title: System Administrator (Endpoint Support) Location: London- Hybrid 3 days on site a week Contract Type: 6-Month Contract About the Role: We are seeking a skilled and proactive Software Distribution & Endpoint Support ...

DevOps Engineer — DV Cleared Rate: £480 per day, inside IR35 Contract: 1 December 2026–30 June 2027 Working pattern: At least three days on site, Tuesday–Thursday, with some flexibility to work remotely on Mondays ...

seeking a ServiceNow Architect with strong ServiceNow AI, ITSM and CSM experience to support the delivery and enhancement of ServiceNow solutions within a secure public sector environment. The successful candidate will help implement and expand ServiceNow AI capabilities across the platform. Must hold OR be eligible for UK Security Clearance. … across the platform. Support platform governance and AI compliance requirements. Essential Experiene Experience delivering ServiceNow solutions within Public Sector environments. Hands-on expertise across ITSM and CSM modules. Strong understanding of ServiceNow Strategic Portfolio Management (SPM). Experience supporting or implmenting ServiceNow AI, Now Assist. Virtual Agents. Experience architecting enterprise ...