18 of 18 Remote Contract ITSM Jobs

diagnosis and troubleshooting. Strong customer service orientation with excellent communication skills. Working knowledge of Windows 10/11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Proactive and self-motivated with a More ❯

Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Experience in cloud hosting, IT service management, or technology operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate effectively within a cross-functional team. More ❯

deliverables and outcomes, not just documentation. Experience in requirements gathering, analysis, and process mapping (e.g. BPMN, Visio, Lucidchart, Miro). Workshop facilitation and problem-solving expertise. Familiarity with IT Service Management or governance frameworks (JSM/ITIL experience desirable). A curious mindset and ability to quickly grasp new technologies - exposure to Identity & Access Management is a plus. Excellent written More ❯

ServiceNow (ITSM) Transition - ITSM "Project Manager" - 550 pay per day - paid through an umbrella (Inside IR35) Start 17th of November (ESSENTIAL) Six-month contract - in Stevenage/plus some home working - so must be flexible! Key Responsibilities: Plan and execute the smooth transfer of ITSM services from one Managed Service Provider (MSP) in to another (including both standing up an … in group' ITSM tool, and the supporting tooling). Develop ITSM (ServiceNow) transition plan, coordinate with all stakeholders, and set a clear roadmap for the migration. Implement the transition to minimise disruption to group operations and ensure all necessary services remain available throughout the process. Oversee the secure migration of all data and infrastructure and validate that everything is working … to manage project budgets, tracking them responsibly and providing regular transparent updates. Skills and Experience: Extensive experience in managing complex IT projects, specifically those involving transition or transformation of ITSM services, MSP transitions, and ITSM tooling ( ServiceNow essential ) implementations. A strong understanding of ITSM frameworks (such as ITIL). A strong understanding of IT service operations, service management, infrastructure, applications More ❯

business teams by supporting development, scalable solution delivery and operations. What We're Looking For: Strong experience as a Business Analyst within HR, People & Culture, Workforce Management or IT Service Management environments. Proven ability to operate within agile delivery frameworks (Scrum, Kanban). Hands-on experience with tools such as ServiceNow, Smartsheet, Jira and SaaS scheduling solutions. Excellent stakeholder management More ❯

Excellent communication and organisational skills. Ability to work independently, manage multiple priorities, and meet deadlines. Strong problem-solving mindset and proactive approach. Desirable: Additional ServiceNow accreditations or micro-certifications (ITSM, FSM, Asset Management, Walk-up Experience). Basic JavaScript understanding. Experience with ServiceNow integrations. Previous experience supporting large-scale device refresh or deployment programmes. More ❯

Azure AD and other Microsoft cloud services. Diagnose and support Aruba network systems (wired/wireless), including configuration, connectivity issues, access points and switches. Manage service desk tickets using ITSM tools, maintain accurate documentation and update knowledge-base articles. Work collaboratively with account managers and technical teams to ensure SLA compliance, client satisfaction and continuous improvement. Contribute to onboarding/ More ❯

Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management solutions. Build API-driven architectures, event streams, and Real Time analytics pipelines using AWS services (Lambda, EventBridge, Kinesis More ❯

processes create a seamless and engaging digital environment for employees across End User Computing (EUC) and IT services. UX Consultant’s Experience & Skills Required: Background in UX design within ITSM, EUC, or infrastructure programmes. Experience with ServiceNow or comparable IT service platforms. Involvement in Windows and cloud migration projects. Strong knowledge of Microsoft 365 tools and environments. Strategic thinker with More ❯

effectively with technical and business stakeholders. Strong organisational and multitasking abilities with attention to detail. Proactive, self-motivated, and eager to learn. Desirable Skills Additional ServiceNow certifications, particularly in ITSM, FSM, Asset Management, or Walk-Up Experience . Ability to read and understand JavaScript . Basic understanding of ServiceNow integrations between instances. Experience in IT Asset Management or Device Lifecycle More ❯

technical solutions. Strong troubleshooting skills and ability to resolve complex technical problems. Desirable: At least 3+ years' experience with the ServiceNow platform, specifically in the SPM module. Familiarity with ITSM and broader ServiceNow platform functionalities. More ❯

the JML lifecycle activities—ensuring timely setup for new joiners, updates for internal movers, and removal of access for leavers. Process and track access-related requests through the ServiceNow ITSM platform, ensuring all workload and provisioning statuses are accurately updated in relevant records and documents. Manage incoming requests from employees and automated processes in the ITSM system, ensuring all tasks … administrative, coordination, or business support role—ideally within an IT, corporate, or professional services environment Good working knowledge of Office 365, familiarity with Intune and ServiceNow or other IT service management tools. Understanding ITIL best practices or willingness to learn. Excellent organisational and administrative skills, with a strong eye for detail. Strong written and verbal communication skills and a proactive More ❯

Role Title: CHT Lead Duration: 6 Month Contract Location: Wokingham, Hybrid 5 days per week onsite. Shift working will be required 4 shifts on 5 off a mix of days and nights . Dayshifts are 0700 - 1900 and nightshifts are More ❯

global organisation embarking on a large-scale digital transformation. The transformation includes major infrastructure modernisation, a shift to cloud services, and the implementation of a new IT Service Management (ITSM) platform ServiceNow. We re seeking a User Experience Consultant to help shape and refine the employee technology experience across End User Computing (EUC) and IT service environments. This role focuses … clear user guidance and insights. Develop and maintain UX frameworks and standards for internal IT services. User Experience Consultant s Experience & Skills Required: Proven experience applying UX methods in ITSM, EUC, or infrastructure programmes. Familiarity with ServiceNow or similar IT service platforms. Exposure to Windows migration and cloud migration projects. Strong understanding of M365 environments (Teams, OneDrive, Outlook, Office apps More ❯

global organisation embarking on a large-scale digital transformation. The transformation includes major infrastructure modernisation, a shift to cloud services, and the implementation of a new IT Service Management (ITSM) platform – ServiceNow. We’re seeking a User Experience Consultant to help shape and refine the employee technology experience across End User Computing (EUC) and IT service environments. This role focuses … clear user guidance and insights. Develop and maintain UX frameworks and standards for internal IT services. User Experience Consultant’s Experience & Skills Required: Proven experience applying UX methods in ITSM, EUC, or infrastructure programmes. Familiarity with ServiceNow or similar IT service platforms. Exposure to Windows 10–11 migration and cloud migration projects. Strong understanding of M365 environments (Teams, OneDrive, Outlook More ❯

global organisation embarking on a large-scale digital transformation. The transformation includes major infrastructure modernisation, a shift to cloud services, and the implementation of a new IT Service Management (ITSM) platform – ServiceNow. We’re seeking a User Experience Consultant to help shape and refine the employee technology experience across End User Computing (EUC) and IT service environments. This role focuses … clear user guidance and insights. Develop and maintain UX frameworks and standards for internal IT services. User Experience Consultant’s Experience & Skills Required: Proven experience applying UX methods in ITSM, EUC, or infrastructure programmes. Familiarity with ServiceNow or similar IT service platforms. Exposure to Windows 10–11 migration and cloud migration projects. Strong understanding of M365 environments (Teams, OneDrive, Outlook More ❯

Month Contract Newbury/Reading (Hybrid) £500-£550/day (Outside IR35) ServiceNow Architect needed for a 6 Month Contract. TSOM (Telecom Service & Operations Management) project experience with ITSM i.e other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). A chance to work with a global IT Consultancy on a ServiceNow project for an external client. Hybrid working - working …/November 2025. Key skills, experience + tasks will include: Experienced needed TSOM (Telecom Service & Operations Management) implementation project to Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps and custom applications. Strong experience ServiceNow ITSM and other modules i.e (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). Experience designing and implementing CMDB … platform Strategy, Roadmap and Governance. Ensure platform scalability, security, performance, and integrations with other enterprise systems. Ensure compliance with enterprise architecture, security, and regulatory requirements. Knowledge of ITIL/ITSM processes and best practices. Excellent problem-solving, communication, and stakeholder management skills. Paying: to £500- £550/day (Outside IR35). More ❯

Month Contract Newbury/Reading (Hybrid) £500-£550/day (Outside IR35) ServiceNow Architect needed for a 6 Month Contract. TSOM (Telecom Service & Operations Management) project experience with ITSM i.e other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). A chance to work with a global IT Consultancy on a ServiceNow project for an external client. Hybrid working - working … October/November 2025. Key skills, experience + tasks will include: Experienced needed TSOM (Telecom Service & Operations Management) implementation project toLead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps and custom applications. Strong experience ServiceNow ITSM and other modules i.e (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). Experience designing and implementing CMDB … platform Strategy, Roadmap and Governance. Ensure platform scalability, security, performance, and integrations with other enterprise systems. Ensure compliance with enterprise architecture, security, and regulatory requirements. Knowledge of ITIL/ITSM processes and best practices. Excellent problem-solving, communication, and stakeholder management skills. Paying: to £500- £550/day (Outside IR35). More ❯