9 of 9 Remote/Hybrid Contract Performance Metrics Jobs

review and approve changes. Change Scheduling & Communications Coordinate change calendars and implementation schedules. Ensure effective communication of planned changes to all impacted stakeholders. Performance & Continuous Improvement Develop, monitor, and report on key change management metrics, including: Change success rates Failed changes Emergency changes Change-related incidents Drive continual … delivery and/or IT change management. Strong experience operating within ITIL-based service environments . Experience establishing and managing SLAs, KPIs, and service performance metrics . Strong understanding of ITSM platforms , particularly ServiceNow . Good understanding of core IT infrastructure, including servers, networks, and enterprise technology environments. ...

Newcastle (3 days/week) Employment Type Full-Time Role Overview We are seeking an experienced and proactive Service Manager to oversee the performance, stability, and continuous improvement of business-critical applications and services within the Service Group. The successful candidate will be responsible for ensuring effective incident … problem resolution, managing service performance against agreed SLAs, and acting as a key liaison between technical support teams, delivery teams, and client stakeholders. The Service Manager will play a pivotal role in maintaining operational excellence, leading major incident management activities, driving service improvements, and ensuring a seamless transition ...

project budgets, track expenses, and provide regular financial reports to stakeholders. Risk Assessment: Identify potential risks and issues, implementing strategies to mitigate them effectively. Performance Monitoring: Analyse project performance data, providing insights and recommendations to enhance efficiency. Stakeholder Communication: Collaborate with project teams and stakeholders, ensuring clear communication … alignment on project goals. Reporting: Prepare and present regular reports on project status, financials, and performance metrics to senior management. Essential Skills and Qualifications: Proven experience as a Project Controller or similar role within a project-based environment. Strong financial acumen with experience in budget management and financial ...

deliver high-value products. Translate business requirements into epics, features and user stories. Drive data-led decision making through customer insight, analytics and product performance metrics. Balance customer, commercial and technical priorities to maximise product value. Identify and manage delivery risks, dependencies and cross-functional initiatives. Champion Agile product ...

telecoms operational support systems used for network inventory management and automated network configuration * Support integrations between OSS platforms and Cramer inventory environments * Monitor system performance, availability and operational health * Troubleshoot and resolve production incidents, service issues and application faults * Support application deployments, configuration changes and production releases * Develop … maintain automation scripts using Shell Scripting, Python, Java and HTML * Analyse application logs, system alerts and performance metrics * Support network automation workflows and operational scripting activities * Support Cramer database environments and associated administration activities * Assist with network inventory integrity, reconciliation and data quality activities * Support operational users ...

support continuous service improvement initiatives. Identify trends, risks, recurring incidents, and opportunities for operational maturity. Define and monitor incident KPIs, SLAs, and service performance metrics. Collaborate with Service Management, Delivery, Operations, and Programme teams to strengthen operational resilience. Support governance forums and contribute to service management reporting. Required Experience ...

treasury workflows. Ensure compliance with financial reporting standards and regulatory requirements. Support cash flow forecasting and liquidity management activities. Analyse and report on treasury performance metrics to key stakeholders. Provide technical expertise in the configuration and maintenance of SAP treasury modules. Deliver training and support to team members ...

Stakeholder Management: Ability to collaborate with teams across finance, sales, marketing, and operations. Commercial Mindset: Strong understanding of revenue drivers, pricing strategies, and business performance metrics. Problem-Solving Skills: Ability to translate data into strategic recommendations. Industry Experience: Experience in SaaS, fintech, e-commerce, or a fast-paced commercial … Responsibilities: The Data Analyst will have strong data Analysis & Insights: Extract, analyse, and interpret large datasets to identify trends, opportunities, and risks. Revenue Performance Tracking: Develop and maintain dashboards and reports to monitor revenue performance, sales effectiveness, and business KPIs. Business Partnering: Collaborate with Data ...

overseeing the delivery of HR advice and support across the employee lifecycle. You will play a key role in driving service excellence, managing operational performance, and supporting the implementation of key HR initiatives. Key Responsibilities Lead, coach, and develop a team of HR Advisors and Administrators. Plan, prioritise … Support the successful delivery of HR projects and transformation initiatives. Lead by example, fostering a positive, collaborative, and high-performing team culture. Manage the performance, development, and engagement of approximately six direct reports. Produce and analyse weekly and monthly performance reports. Review, document, and continuously improve HR processes ...