Dynamics 365 CE & Contact Centre Functional Consultant
- Hiring Organisation
- TXP
- Location
- London, United Kingdom
- Employment Type
- Contract, Work From Home
- Contract Rate
- £0.00 - £625 per day
contact centre capabilities that drive operational efficiency and improve customer outcomes. Key Responsibilities Business Analysis & Stakeholder Engagement Lead discovery workshops, requirements gathering sessions, and stakeholder interviews. Work closely with customer service teams, business users, and product owners to understand operational needs and pain points. Translate business requirements … solutions. Solution Design & Delivery Support solution architecture activities including: Data modelling Business process design Functional solution design Security model definition Integration requirements gathering Work collaboratively with architects, developers, testers, and delivery teams throughout the project lifecycle. Contribute to Application Lifecycle Management (ALM) activities and deployment planning. Testing ...