Service TransitionManager - ServiceNow/ITIL Location: Birmingham (Hybrid) Type: Contract/Interim/Outside IR35 Talent Today are supporting a major client embarking on a large-scale IT transformation. We're looking for a Service TransitionManager who can take a critical programme through to Business-As-Usual , embed robust ITIL processes, and build a … seamless bridge between Project Delivery and Service Operations . What You'll Do Lead the service transition of a complex, business-critical project into BAU. Define, implement, and mature ITIL processes (Change, Incident, Problem, CMDB/config, Release). Own and enhance ServiceNow workflows , configuration, and governance. Ensure all incident tickets, assets, knowledge, and documentation are fully transitioned to … nothing slips. Establish clear acceptance criteria, service readiness plans, and operational handover packs. Drive improvements across service governance, tooling, and support models. What You Bring Strong background in Service Transition/Service Delivery within complex enterprise environments. Hands-on experience with ServiceNow (config, CMDB, change, workflows). Deep understanding of ITIL v3/v4 and how to build processes More ❯
Job summary This is an exciting opportunity for an experienced Service TransitionManager to join us and lead the transition of new digital systems and services into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL … frameworks. The postholder will have excellent stakeholder engagement and communication skills, with the ability to manage complex transition activities across multiple teams and suppliers. You'll be part of a highly successful team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the … HRA. Main duties of the job The post holder will act as the lead for the Service Transition across all Digital & RSP services within Health Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of new systems and services from Service Release to Business As More ❯
Newcastle Upon Tyne, United Kingdom Hybrid/Remote Options
Health Research Authority
Job summary This is an exciting opportunity for an experienced Service TransitionManager to join us and lead the transition of new digital systems and services into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL … frameworks. The postholder will have excellent stakeholder engagement and communication skills, with the ability to manage complex transition activities across multiple teams and suppliers. You'll be part of a highly successful team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the … HRA. Main duties of the job The post holder will act as the lead for the Service Transition across all Digital & RSP services within Health Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of new systems and services from Service Release to Business As More ❯
Job summary This is an exciting opportunity for an experienced Service TransitionManager to join us and lead the transition of new digital systems and services into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL … frameworks. The postholder will have excellent stakeholder engagement and communication skills, with the ability to manage complex transition activities across multiple teams and suppliers. You'll be part of a highly successful team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the … HRA. Main duties of the job The post holder will act as the lead for the Service Transition across all Digital & RSP services within Health Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of new systems and services from Service Release to Business As More ❯
Job summary This is an exciting opportunity for an experienced Service TransitionManager to join us and lead the transition of new digital systems and services into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL … frameworks. The postholder will have excellent stakeholder engagement and communication skills, with the ability to manage complex transition activities across multiple teams and suppliers. You'll be part of a highly successful team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the … HRA. Main duties of the job The post holder will act as the lead for the Service Transition across all Digital & RSP services within Health Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of new systems and services from Service Release to Business As More ❯
Corsham, Wiltshire, United Kingdom Hybrid/Remote Options
CBSbutler Holdings Limited trading as CBSbutler
TransitionManager - ITIL V3/4 + 3 month initial contract buyt likely minimum 15 months + Inside IR35 + Hybrid working from Corsham + SC Cleared role + £550 to £600 per day Key Skills: + MOD Transition background + Strong ITIL Key responsibilities Planning and coordination: Create and manage the overall plan for transitioning services … new or changed services are ready for operation by confirming they meet criteria for operational acceptance, testing, and performance evaluation. Process implementation: Define and implement the processes for service transition, release, and operational acceptance. Risk and performance evaluation: Evaluate the performance and risks associated with new services before their release into the production environment. Stakeholder management: Act as a More ❯
Stevenage, Hertfordshire, United Kingdom Hybrid/Remote Options
Morgan Philips Group
ServiceNow (ITSM) Transition - ITSM "Project Manager" - 550 pay per day - paid through an umbrella (Inside IR35) Start 17th of November (ESSENTIAL) Six-month contract - in Stevenage/plus some home working - so must be flexible! Key Responsibilities: Plan and execute the smooth transfer of ITSM services from one Managed Service Provider (MSP) in to another (including both standing … up an 'in group' ITSM tool, and the supporting tooling). Develop ITSM (ServiceNow) transition plan, coordinate with all stakeholders, and set a clear roadmap for the migration. Implement the transition to minimise disruption to group operations and ensure all necessary services remain available throughout the process. Oversee the secure migration of all data and infrastructure and validate … you'll be required to manage project budgets, tracking them responsibly and providing regular transparent updates. Skills and Experience: Extensive experience in managing complex IT projects, specifically those involving transition or transformation of ITSM services, MSP transitions, and ITSM tooling ( ServiceNow essential ) implementations. A strong understanding of ITSM frameworks (such as ITIL). A strong understanding of IT service More ❯