Customer Operations Process Manager
- Hiring Organisation
- Adecco
- Location
- Worthing, West Sussex, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £450 - £500 per day
embarking on a major operational transformation programme and is seeking a Customer Operations Process Manager to support the deployment of a new Case Management system (ServiceNow) into their Contact Centre operations. This role will sit at the heart of operational change, process ownership, and technology adoption, ensuring … Ownership Lead and own customer operational processes within the Contact Centre. Ensure processes are designed, documented, optimised, and embedded effectively across teams. ServiceNow Case Management Deployment Play a critical part in deploying a Case Management solution (ServiceNow) into the Contact Centre. Work closely with Technology and the Product ...