Technical Business Analyst
- Hiring Organisation
- FDM Group
- Location
- York, North Yorkshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £60,000 - £70,000 per annum
customer and colleague journeys across voice, digital channels, and case handling Act as a bridge between Product Owners, Business Analysts, and technical teams Contribute to functional design, proof of concepts (POCs), and solution validation About You Strong experience with Dynamics 365 Customer Service and/or Contact Centre transformation … case management/CRM workflows Experience facilitating workshops and translating outputs into structured requirements and user stories Ability to work across business, BA, and technical teams in complex environments Comfortable operating in fast-paced Agile delivery environments Minimum 5+ years’ experience in Functional Consulting/CRM/Contact Centre ...