2 of 2 Contract Customer Experience Jobs in Yorkshire

global IT Consultancy bringing digital transformation to their client. Project context: MS Dynamics recently went live and is being used by agents to service customer calls/requests in the service centre. Customer Experience Programme team are adding functionality to support additional backend processes. Role brief: Work … completing development of backlog items, prioritised by client PO. Able to drive best practice and support upskilling of client team. Required Industry and Competencies: Experience on MS Dynamics development, ideally CRM module ...

operations. You will work closely with teams across technology, product, operations and warehouse functions to ensure smooth delivery and drive meaningful improvements that support customer experience and business growth. What you will be doing Leading cross functional projects across retail, ecommerce and supply chain Managing scope, timelines, budgets … Ensuring high quality documentation, reporting and delivery standards Supporting change management and adoption across the business What we are looking for Proven Project Manager experience in retail, ecommerce, logistics or supply chain Strong background delivering WMS or ERP related projects Excellent planning, organisation and communication skills Confident managing multiple ...