4 of 4 DemandTrendContract Customer Experience Jobs in Yorkshire

blended working pattern is available. Reporting to the E-Commerce Manager, the successful candidate will be responsible for supporting the smooth operation of the e-commerce platform, optimising the customer experience, and maximizing revenue through various digital channels. Covering Website and Platform Management, Product Management, Customer Experience Management, Analytics and Performance Monitoring. Key Responsibilities Assist in … timelines, deliverables, and resource allocation for the deployment and maintenance of the e-commerce solution Improve e-commerce offerings design and functionality through analytics Monitor e-commerce traffic and customer reviews to gauge responses to updates, new product introductions, and other changes. Person Specification Proven experience in e-commerce, ideally within rail, transportation, or related sectors Strong knowledge … to stakeholder management, both internally and externally Strong analytical skills to analyse e-commerce data and metrics to identify opportunities for growth and improvement and drive decision making A customer-focused approach, with the ability to resolve online enquiries and issues effectively Strong organisational skills with the ability to manage multiple projects A creative, results-driven mindset with attention More ❯

months initially, with strong potential for extension About the Role We're working with one of the UK's leading banking groups on a major transformation of their customer experience tools. This opportunity sits within a multi-disciplinary team of 5, including UX Design, Content Design, Design Analysis, and User Research-all focused-on redesigning how the bank … captures and responds to customer needs. The team is delivering a needs capture tool-a strategic, customer-focused data product currently being replatformed to align with future architecture and experience standards. The tool is being designed to better equip digital and frontline colleagues to understand customer circumstances and tailor support accordingly. You'll be joining a … ensure the product is insight-led, technically feasible, and aligned to business and user outcomes. What You'll Do Lead service design activities for a data-led product supporting customer needs assessment. Collaborate daily with UX designers, content designers, user researchers, and design analysts. Engage with wider delivery teams to shape end-to-end journeys and service architecture. Facilitate More ❯

sectors. Day-to-Day of the Role: Lead the delivery of large industrial projects for our Energy clients, ensuring timely and budget-compliant execution. Manage multiple end-to-end customer projects with potentially conflicting priorities. Coordinate with team leaders to effectively manage resources allocated to projects. Maintain proactive communication with customers, providing regular updates on project progress while ensuring … a positive customer experience. Generate and analyse project KPI reports focusing on billing and profitability targets. Identify and manage risks within projects, working collaboratively with the team to mitigate potential issues. Oversee Health & Safety risks associated with onsite activities in potentially hazardous industrial locations. Required Skills & Qualifications: Minimum of 5 years' experience managing large projects with budgets of … in infrastructure project management. Proficient in MS Excel and MS Project with excellent project management reporting skills. Familiarity with established project management methodologies such as Waterfall, Agile, and Prince2. Experience in managing Health & Safety risks in industrial sites. Excellent communication skills and commercial acumen. Ability to work flexibly across locations, including evenings and weekends as project demands. Full UK More ❯

sectors. Day-to-Day of the Role: Lead the delivery of large industrial projects for our Energy clients, ensuring timely and budget-compliant execution. Manage multiple end-to-end customer projects with potentially conflicting priorities. Coordinate with team leaders to effectively manage resources allocated to projects. Maintain proactive communication with customers, providing regular updates on project progress while ensuring … a positive customer experience. Generate and analyse project KPI reports focusing on billing and profitability targets. Identify and manage risks within projects, working collaboratively with the team to mitigate potential issues. Oversee Health & Safety risks associated with onsite activities in potentially hazardous industrial locations. Required Skills & Qualifications: Minimum of 5 years' experience managing large projects with budgets of … in infrastructure project management. Proficient in MS Excel and MS Project with excellent project management reporting skills. Familiarity with established project management methodologies such as Waterfall, Agile, and Prince2. Experience in managing Health & Safety risks in industrial sites. Excellent communication skills and commercial acumen. Ability to work flexibly across locations, including evenings and weekends as project demands. Full UK More ❯