7 of 7 Contract Customer Service Jobs in Yorkshire

About The Role FDM is a global business and technology consultancy seeking a Functional Consultant – Contact Centre & Workflow CRM (CSP) to join an ongoing Customer Service Platform transformation programme . This is initially a contract role with strong potential for extension. The role will be hybrid and based … case management), and data into a single platform. The role will focus on accelerating design and delivery readiness, ensuring seamless end-to-end customer and colleague journeys across channels and case management. Responsibilities Facilitate business and design workshops across Contact Centre and Workflow workstreams Translate business requirements into high ...

have a real passion for IT & Tech. A basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent Customer Service skills. Candidates who can demonstrate a Computer Science/IT Degree background alongside previous Customer Service type employment would ...

Service Desk Engineer will act as the first point of contact for IT support across the organisation, providing high-quality technical assistance to end users and ensuring incidents and service requests are resolved efficiently. The role supports the delivery of reliable digital services to both clinical and corporate … teams. Key Responsibilities Provide 1st line support via phone, email and service desk tools Log, categorise and prioritise incidents and service requests in line with SLAs Troubleshoot issues across hardware, software, network and user access Escalate complex issues to 2nd/3rd line teams where required Support user ...

remain available to frontline services. Responsibilities: Provided 2nd line support across desktop, laptop, mobile, and application issues Investigated and resolved escalated incidents from the service desk within agreed SLAs Supported user account management within Active Directory and Office 365 Assisted with device builds, configuration, and deployment of end user … Office 365 (user admin, troubleshooting) Good understanding of desktop and laptop support Experience working within a ticketing system and ITIL environment Strong troubleshooting and customer service skills Previous public sector experience highly desirable ...

this role, you will: Plan, forecast and allocate resources across services and programmes Monitor utilisation, capacity and skills availability across teams Work closely with service managers and project leads to understand demand and resolve constraints Produce insightful reporting on resource usage, shortages and future demand Coordinate resource sharing across … management methodologies and resourcing approaches Ability to analyse data and produce meaningful reports Excellent stakeholder engagement and negotiation skills Commitment to high levels of customer service Experience Significant experience in resource management within a complex organisation Experience working across both operational and project-based environments Guidant, Carbon60, Lorien ...

This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities Provide end-user and infrastructure support, ensuring agreed service levels are met and exceeded. Support, maintain, and improve ICT systems, networks, servers, storage, email, desktop, and workspace technologies. Investigate technical issues, identify root … causes, and implement effective solutions and preventative measures. Monitor system performance and contribute to the continuous improvement of ICT services. Work within ITIL service management processes and accurately maintain service records and documentation. Collaborate with colleagues, stakeholders, and end users to resolve issues and deliver excellent customer ...

This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities Provide end-user and infrastructure support, ensuring agreed service levels are met and exceeded. Support, maintain, and improve ICT systems, networks, servers, storage, email, desktop, and workspace technologies. Investigate technical issues, identify root … causes, and implement effective solutions and preventative measures. Monitor system performance and contribute to the continuous improvement of ICT services. Work within ITIL service management processes and accurately maintain service records and documentation. Collaborate with colleagues, stakeholders, and end users to resolve issues and deliver excellent customer ...